INFORMAZIONI SU QUESTO PODCAST 🔗
Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.
The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
Conduttori:
Frequenza di aggiornamento:
every 10 days
Durata media dell'audio:
16 minutes
Interviste agli ospiti
Ha degli sponsor
Inglese
Stati Uniti
144 episodi
da 10 Maggio 2023
episodic
ULTIMO EPISODIO 🔗
Sarah Andrews on LinkedIn
Cupola CX
Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.
Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of t…
CERCA TRA GLI EPISODI PASSATI
Cerca gli episodi passati di Customer Experience Patterns Podcast.
EPISODI PRECEDENTI 🔗
A meditation on balance. Work should usually be something you can show up and do day after day without it being too hard or burning you out. But you will have weeks, days and moments that are hard, and you shouldn't apologize to employees for having to scramble sometimes.
But if every day is a scra…
John Rockhold on LinkedIn
Spotlight
Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.
Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of t…
Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.
Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.
My LinkedIn Learning cou…
John Rockhold on LinkedIn
Spotlight
Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.
Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of t…
Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.
Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.
My LinkedIn Learning co…
Shawn Nason on LinkedIn
Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.
Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.
…
The IKEA Effect
Type 1, 2 & 3 Fun
The Hero's Journey
Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.
Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition w…
If you want to figure out how to move from quarterly reporting on NPS trends, to coordinating cross-functional projects that actually improve your customer experience, this episode is for you.
Sandra Fornasier on LinkedIn
Connect with Sam on LinkedIn - I share customer experience content multiple t…
Creating memorable moments in all phases of your experience, not just service recovery.
Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.
Subscribe to my newsletter, Customer Experience Patte…
Dichiarazione di non responsabilità: Il podcast e la grafica incorporati in questa pagina provengono da Sam Stern, che è di proprietà del suo proprietario e non è affiliato o approvato da Listen Notes, Inc.
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