על אודות פודקאסט זה 🔗
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מנחים:
תדירות עדכון:
semiweekly
אורך אודיו ממוצע:
19 minutes
ראיונות אורחים
אנגלית
הממלכה המאוחדת
560 פרקים
מאז 18 בדצמבר 2020
episodic
AUDIENCE OF THIS PODCAST 🔗
~88.83% of listeners are from United States.
🇺🇸
US
88.83%
🇵🇭
PH
2.91%
🇲🇽
MX
1.45%
🇵🇹
PT
1.45%
🇦🇺
AU
0.97%
🇧🇷
BR
0.97%
🇵🇪
PE
0.48%
🇬🇧
GB
0.48%
🇫🇷
FR
0.48%
🇮🇶
IQ
0.48%
🇨🇦
CA
0.48%
🇩🇪
DE
0.48%
🇮🇳
IN
0.48%
Others
0.06%
* Data source: directly measured on Listen Notes. בזמן אמת
הפרק החדש ביותר 🔗
TikTok product designer Zhengyang Yang discusses using AI to turn product discovery into purchase confidence, without adding friction or taking choice away from the shopper. AI-assisted shopping is moving beyond product recommendations and chatbots. It is beginning to help customers compare produ…
פרקים קודמים 🔗
Twilio’s Sam Richardson explains why customer context, identity, and reassurance must travel between AI, human agents, and channels. AI customer service may be getting faster and more conversational, but too many customers are still being forced to repeat themselves when they move between bots, a…
Constellation Research’s Liz Miller explains why Salesforce’s $5.66B Braze deal is about the execution layer behind data, AI, content, and customer engagement. Salesforce has agreed to acquire Braze for $5.66B. The deal adds Braze’s real-time, cross-channel customer engagement and decisioning capa…
Contact centers are under pressure to automate, cut costs, and reduce customer contact. But are efficiency targets improving service, or simply making it harder for customers to get help? In this CX Today interview, Rhys Fisher speaks with Natalie Beckerman, Chief Business Officer at iQor and aut…
Brands have more customer data, dashboards, and campaign tools than ever. Yet turning a useful customer signal into the right action can still take too long. In this CX Today interview, Rhys Fisher speaks with Kabir Shahani, Co-Founder and Co-CEO of Amperity, about Pér, Amperity’s new customer da…
In this CX Today interview, Rhys Fisher, Associate Editor at CX Today, speaks with Suzie Dieth, VP and Chief Experience Officer at NRG, about why churn should concern every customer experience leader. In deregulated energy markets, customers have plenty of options and can switch providers with re…
In this CX Today interview, Rhys Fisher, Associate Editor at CX Today, speaks with Kim Johal, Retail Specialist at Infobip, about WhatsApp’s growing role in UK retail customer engagement. Infobip’s research points to a shift away from one-way notifications and toward richer conversations across s…
Are customer experiences becoming too clunky for the way people now want to communicate?In this CX Today interview, Rob Wilkinson speaks with Peter Bell, VP of Marketing, EMEA at Twilio, about how voice is changing the way consumers interact with technology, and what that means for brands designin…
In this CX Today interview, Rhys Fisher, Associate Editor at CX Today, speaks with Russell White, Transformation Lead at Bluecrest, and Reece Harper, Account Executive at NiCE. Bluecrest has moved from reviewing a sample of calls to analyzing every customer interaction through NiCE CXone. The con…
In this CX Today interview, Rhys Fisher, Associate Editor at CX Today, speaks with Christina Augustine, COO of Bloomreach, about the growing impact of AI on product discovery, personalization, and retailer loyalty. With shoppers increasingly asking ChatGPT, Gemini, and Claude where to buy, the co…
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