Beyond Passwords: Building Trust and Staying Safe Online

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Welcome to TIFF Talks Tech, the podcast where we unravel
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the mysteries of multifamily marketing tech, making it not just understandable,
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but dare I say, enjoyable. I'm your host, Tiffany, a
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seasoned multifamily marketer turned tech expert, here to guide you
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through your daily tech challenges with ease and.
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A sprinkle of fun. Hello, everyone. Welcome to another episode
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of TIFF Talks Tech. Today, I am excited because I
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am joined by Bethany Foote, who's the head of infrastructure
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and engineering at OutSchool. And today, the topic we're going
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to be going over is beyond passwords, building trust, and
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staying safe online. And I know, Bethany, you're not necessarily
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in the multifamily industry. However, I think this is such
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an important topic that affects everybody that we can really
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dive into. Before we do, can you just share a
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little bit about you and your background and how you
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became passionate about online trust and safety?
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So I've been working with kids since I was a teenager.
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Started off as a babysitter, but then expanded on to
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working at a children's camp where I was the writing instructor.
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And Through that, I had a chance to meet a
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lot of kids of a variety of backgrounds, a variety
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of histories. And I learned a lot about some of
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the things that can happen. and saw firsthand some of
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the effects on those children as they were navigating life.
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And that kind of got me thinking a lot about safety.
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And then as I went through school and graduated with
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a degree in computer science, I went out into industry.
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And while I was working in industry, I worked for
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a variety of companies. And I got into things like
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payment where there's a lot of fraud and a lot
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of people are negatively impacted. And then I also was
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impacted myself. Somebody had a card skimmer at a terminal
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in a movie theater and we had our account stolen.
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I think about two thousand dollars at a time when
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that was a lot of money for us. I think
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it's a lot of money even today. But back then
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that was our like more than a month's rent. Right.
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And since then, I've been working at a company that
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specializes in education for children. And of course, for us,
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safety is paramount.
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Yeah, absolutely.
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I know.
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I feel like online safety is one of those things
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that people don't really think about. Until it affects them.
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Why do you think that is?
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Honestly, I think people think about it, but it also
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seems very far away. It doesn't seem very much in
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the now. Perhaps you haven't had anybody in your life
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that's been personally affected or... hey, you're 40 years old
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and you've never had this problem and you're smarter than that.
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There's also a learning curve to Dune technology. For those
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of us who are a bit older, who kind of,
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this has been emerging over our adult lifetimes, we have
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these habits that are very ingrained And learning new systems
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like password managers, et cetera, can be a lot. It
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takes time. It kind of slows you down in the
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moment when you're just trying to get something done. And
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that can be very frustrating.
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Yeah, absolutely. When you think about the average person online today,
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what are the biggest risks that they might have and
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they might not even realize?
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I think the biggest risks are that everything is getting better.
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So much smarter and so much faster. Yeah. It used
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to be, take a lot more and be a lot harder.
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And there used to be some really obvious signs that
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something was a scam. So it used to be, if
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you got a phone call, you could maybe look at
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the caller ID and see, oh, well, this isn't the
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police calling me. This isn't the IRS calling me. Fine.
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Then the scammers got to the point where they could
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spoof the caller ID and it would look like it
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came from those places. It used to be that the
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people calling you, perhaps their grammar wasn't very good or
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the email would have some very obvious typographical mistakes in it.
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And that's not happening anymore either. They're much better. And
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as well, it can happen much faster as well. There
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is so much more data about you online. And there
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are so many people, a teenager can use these hacking
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tools and come after you now just for kicks. And
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that was always something that teenagers, certain teenagers would maybe try,
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but it used to be a lot harder. Now they
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can just go download a bot tool off the internet.
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And So and now you've got deep fakes, you've got
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voice spoofing, you've got so many things where even if
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you are careful, they can still get at you.
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Yeah, the voice AI is crazy. Even just thinking like anecdotally,
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my grandparents are awful with technology. They don't even own
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a computer. But my grandpa was trying to book a
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hotel to visit my cousin out of state and he
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did it on his phone. Well, I looked at the
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hotel that he booked just to make sure and the
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hotel was closed permanently. And so I was like, oh
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my gosh, grandpa, I think you got scammed. Let me
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help you. Called the number and it was an AI
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agent that sounded so real. And I think that is
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part of the process that he went through was talking
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to this voice agent. And I remember going, oh my gosh,
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I would have gotten scammed by this as well. It's
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not just because he was old and didn't understand technology.
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It was more of like this felt so real and
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I could see where he would think it was a
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real thing because he didn't know. I probably wouldn't have
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known either if hadn't done a ton of research about
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it and was familiar with booking things like this all
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the time. But I think it's so easy to fall
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into those scams. And I think they're a whole lot
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more common. What are some of those facts? common scams
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that we're seeing more and more of?
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Most common ones that I see happen over and over
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again is targeted at new employees, people who've just started
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a new job. They will get a message and it
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will say, hey, it's so-and-so who's either your manager or
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the head of the company. I need you to do
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something for me.
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Yeah.
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And the next thing they ask for is for you
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to go buy gift cards.
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I've gotten that scam before in a previous position where
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I was established. And I almost fell for it. And
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then I texted my boss and went, wait, did you
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ask for this?
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Exactly. Exactly. And what's funny is, is what happens a
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lot is you'll have it. Sometimes it goes to existing people.
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I had somebody hit me up last week and I've
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been at my current company for almost six years. But
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like clockwork, they can go after new employees. And what
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they do is they go and they skim LinkedIn and
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they look for you. They look for where you work
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and then they will, if you have contact information on LinkedIn,
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that's what they'll use. And it's not just LinkedIn. There's
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nothing that LinkedIn has done wrong. I want to be
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really clear on this. This is information you've put out
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on the internet publicly and said, this is how you
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contact me. And they will take that information out there
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on the internet. and use it to try and scam you.
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For me, the reason why I actually know that this
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is what's happening is the email address that I have
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to connect to my LinkedIn isn't my work one and
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my bosses don't know it. Nobody at work knows it.
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So if I get somebody from work reaching out on
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that email, I know it's not somebody from work. which
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can be a very good tactic to use if you're
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going to have an email out there on the internet.
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Don't necessarily have it be one of your primary accounts
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that you would normally use. So when you get something,
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I've also had, you know, oh, your Apple account's logged out. Again,
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my Apple ID is not a typical one. And so...
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Because they try to guess. They try to guess what
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your Apple ID will be based on your first name
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and your last name. Because there's often patterns that companies
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use for that, that you use for that. First name,
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last name, pretty common. And so anytime I have these outreaches,
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I can often tell it's a guess because they get
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it slightly wrong.
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Yeah, that's great to know. I remember recently our company
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was doing some sponsorships with gift cards and I was
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telling my husband, oh, I have to go buy these
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gift cards. It was a legit sponsorship. And one of
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the sales team members, we had a full conversation face
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to face about it. And I'm like, I got to
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go out and get these gift cards. My husband's like,
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you're being scammed. I'm like, no, no, no, I promise
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I'm not being scammed. But I have seen this scam
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so many times. So it's just it is easy to
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fall for and definitely keep an eye out.
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Absolutely. And this is the funny thing, even with all
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of these things that are happening and all of these
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technology advancements, the number one way to get you or
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get access to you is through social engineering. One of
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the reasons why the new AI tools are so powerful
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is they can go onto the internet, they can scrape
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all this information about you. and put it together in
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a package. And then they can use that to call
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into Apple and beg for a password reset and a
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phone number change. Or they can come at you and
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they know the names of your kids. They know the
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names of your aunt. And all of that together makes
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it much easier to be credible when trying to get
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money from you.
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That's scary. Well, speaking of social media, I do want
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to talk about that. What is the first thing that
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everyone should do right this second to better protect our accounts?
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Keep your stuff private. The whole world doesn't need to
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know everything about you. And most certainly they don't need
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to know things about your children. Yeah. Keep your children's
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faces off the Internet.
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Yeah.
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When I was younger I wasn't so concerned about it
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but now especially with the ability to put people's faces
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on other people's bodies deep fake videos etc you do
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not want your child's image out there on the internet
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It is risky. And it's not over-concerned to say that.
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It's happening. It has happened. And nobody wants that. And
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so keep, like, you can have a Facebook account, but
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lock it down to friends only. And by friends, I
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mean people you actually do interact with. and you know
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in a personal life. Don't keep your Facebook settings open
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to friends of friends. Your friends of your friends don't
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need that information. Talk to family and your friends. Make
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it clear that you don't want them sharing any of
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those posts. They can look at them. They can like them.
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They shouldn't be sharing those on. And you can actually
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restrict some of these settings in Facebook itself. Another thing
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is with your social media, go in and check those
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settings periodically. Very often a company will add new settings
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and they'll default them to being more public than you
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would necessarily like. So it's very important that you keep
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it locked down as much as possible. And also just
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ask yourself, is this social media with stuff that I
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want to be on? Is this something that is enhancing
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my life? Yeah. And if you're not using an account,
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clear it out and take it down.
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I think that's always the question. Is it something that's
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enhancing your life? Is it something that you're just doom
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scrolling or brain dead? I know, like, for instance, with
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my Instagram, I'll go on and I actually learn a
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lot from it. But I try to keep it to
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counts where I am learning something or gaining some kind
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of value from it. So it's definitely important to curate
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those things as much as you can.
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But also, you can consume content without necessarily putting content
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out there.
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Absolutely. Yeah.
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It doesn't have to be a two-way street.
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Well, thinking about the kind of information that you do
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put out there, how much is too much? There's a
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lot that's too much.
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And they're sneaky about it. For example, you know those
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quizzes that'll tell you your fairy name? That's data mining.
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That's why they do those. They do them because you
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have to put in your birth month, birthday, birth year.
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They now have your birth date. They've got your name
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from Facebook. Now they have your birth date from you
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answering that quiz. They've already got two key pieces of
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information that are used for validating information about you online.
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So what you want to do is keep as much
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private as you can and as you're comfortable with. Don't
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put your location. Don't put your kid's school location. Put
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what grades they're in. Don't talk about where you work.
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Don't talk about the city you live in. I know
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it seems a lot and seems paranoid, but your friends
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on social media already know that information because they know you.
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The people where this would be new information don't know you.
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Do you really want a stranger needing, does a stranger
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really need to know that? Does somebody you know casually
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need to know exactly where you live? Probably not.
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Yeah.
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There are people on the internet that make a game
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of it, that you take a picture and they can
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find you anywhere in the world. And it's scary how
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accurate they can be. And they can find a picture
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of you in a grass field and narrow down pretty
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closely where you're located just from a photo. And I'm
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not saying you have to be paranoid to the extreme,
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but you do have to be aware and be careful
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because then you know, Okay, I did put a picture
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of myself online. That does mean people can get some
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level of information about me. I now know I need
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to be a little bit careful. And if somebody uses
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where I live when they're talking, how'd they get that information?
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You can ask more questions when you understand what you're
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putting out there in the world and what that can
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tell people about you. Then if somebody comes back to
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you and reflects that information back at you, you can
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still be skeptical. Yeah.
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No, I think that's such a good point. And even thinking,
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you know, back in the day, I used to be
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somewhat of a Disney adult, which is not, I don't know.
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It might be embarrassing to some people, but it was
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so fun at the time where I was going to
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Disney every weekend, posting my location. I mean, I was
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sharing content with followers and I would post the location
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at the time that I was there a little bit ignorantly.
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and not really thinking that anything would come of it.
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And this is absolutely innocent, but I would make other
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friends through that and they would see, oh, I saw
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you were at so-and-so, so I wanted to come and
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find you, which was very innocent at the time. But
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thinking through the risks, I became a little bit more
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savvy about, okay, As my account was growing, maybe I
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need to post this later. Obviously, it's a given that
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I'm at Disneyland because that's what my content was around.
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But maybe I shouldn't be posting where I am in
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that exact moment. Maybe I should post it when I
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get home because I did live farther away from the park.
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Maybe I should post it a day later. Just to
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kind of alleviate that risk.
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Absolutely. Because it's not just your personal risk. If you're
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posting and they know you're not at home, are they
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going to go break into your house? Yeah. People actually
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do look for that. They go in and they look
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and go, oh, well, you're on vacation in Hawaii. I've
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got two weeks of you not being home. can empty
294
00:15:31.460 --> 00:15:36.820
the house. Similarly though, and this was incredibly sad, there
295
00:15:36.840 --> 00:15:39.519
was a case probably more than a decade ago, I think,
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where somebody was traveling. She was a lone woman traveler
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and she was posting where she was going and people
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were following her journey and a man did follow very
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closely and bad things happened. Yeah. Very bad things happened.
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I shan't elaborate, but I think everybody can guess. It
301
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shouldn't be that way. The world shouldn't be that way.
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00:16:00.830 --> 00:16:04.490
But this is the unfortunate reality of humans. Yeah.
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00:16:04.850 --> 00:16:07.830
You definitely have me feeling a little convicted. I'm like,
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after this, I'm going to lock everything down. What are
305
00:16:10.620 --> 00:16:15.100
some settings that people should review, like Facebook, Instagram, LinkedIn, TikTok,
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00:16:15.419 --> 00:16:16.960
that might be overlooked?
307
00:16:17.100 --> 00:16:20.100
Really, you've got to go in and you've got to
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00:16:20.139 --> 00:16:24.519
dive deep. Facebook and all the other ones have a
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00:16:24.740 --> 00:16:28.009
ton of settings. You can go in, you can look
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at your security settings, you can look at what you're
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sharing with advertisers as well as what you're sharing with
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other people. Every app is different about what it is
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they share. Even your email can share stuff about where
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you live, your birthday, etc. if you allow it. So
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00:16:48.899 --> 00:16:53.490
my recommendation is unless it's required, don't give them your birthday.
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00:16:53.870 --> 00:16:55.950
And certainly if you give them your birthday, you don't
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need to share that information. You can go into your settings.
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You can keep that locked down. You should keep all
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00:17:02.620 --> 00:17:06.329
your accounts private. That's my personal thing. You can have friends.
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You can have family. Now, if you are a social
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media person where this is part of your brand, you're
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going to probably take things differently and you're going to
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00:17:14.450 --> 00:17:17.150
take a different approach to it. And that's okay. But
324
00:17:17.170 --> 00:17:19.069
it can be like you were talking about is I
325
00:17:19.289 --> 00:17:22.579
don't post my location exactly when I'm at that place.
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00:17:22.730 --> 00:17:26.160
I'll post it after. Or you might have a more
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00:17:26.279 --> 00:17:31.690
curated public persona. that is somewhat separate from your private persona,
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00:17:32.089 --> 00:17:36.450
including maybe some details about exactly where you live, et cetera.
329
00:17:36.650 --> 00:17:39.930
And so there's ways you can craft even a public
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00:17:40.009 --> 00:17:43.500
identity to keep yourself more safe. Yeah.
331
00:17:43.839 --> 00:17:45.740
No, absolutely. And I think that's one of those things
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00:17:45.759 --> 00:17:47.700
that I did learn over time is like, I would
333
00:17:47.740 --> 00:17:49.740
be at Disneyland every weekend, but I lived an hour
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00:17:49.779 --> 00:17:52.240
and a half away and not many people knew that.
335
00:17:52.579 --> 00:17:56.150
So I wouldn't really share that information publicly. That was
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00:17:56.190 --> 00:17:57.000
just not part of it.
337
00:17:57.269 --> 00:17:58.089
Yeah, exactly.
338
00:17:58.670 --> 00:18:01.490
Yes, absolutely. So how can somebody tell if their account
339
00:18:01.529 --> 00:18:04.250
has been compromised? And if it has, what's the first
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00:18:04.269 --> 00:18:05.009
thing they need to do?
341
00:18:05.170 --> 00:18:08.230
So most accounts have some kind of warning these days,
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00:18:08.410 --> 00:18:13.200
even Facebook does, where if there's an odd location login,
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00:18:13.279 --> 00:18:17.160
for example, maybe you've got a log, they've had a
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00:18:17.200 --> 00:18:20.980
login from Europe and the United States in one day.
345
00:18:21.099 --> 00:18:24.299
They'll often flag that to you. Or if they've had
346
00:18:24.319 --> 00:18:28.599
a lot of people retry old passwords. or other things
347
00:18:28.680 --> 00:18:31.890
like that, you'll often get an email, in which case
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00:18:31.950 --> 00:18:33.690
the very first thing you do is do not click
349
00:18:33.769 --> 00:18:36.609
on anything in that email. Never, ever, ever click on
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00:18:36.630 --> 00:18:39.289
a link in an email, especially one about, oh, your
351
00:18:39.309 --> 00:18:42.720
account's been compromised. That's actually a known way they get you.
352
00:18:43.480 --> 00:18:45.380
So the very first thing is, if you get one
353
00:18:45.400 --> 00:18:49.339
of these emails, try to log into your account. Your
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00:18:49.359 --> 00:18:53.369
account should already have Two-factor authentication, which means it does
355
00:18:53.430 --> 00:18:57.730
a secondary check, etc. Log in, immediately change your password.
356
00:18:58.089 --> 00:19:01.650
Immediately change your password. You think it's safe to use.
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00:19:01.509 --> 00:19:04.809
Those strong password suggestions that come in with Google?
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Yes.
359
00:19:06.150 --> 00:19:06.390
Okay.
360
00:19:06.430 --> 00:19:10.809
However, I wouldn't use just what you can store in
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00:19:10.849 --> 00:19:13.970
your browser. What you should get is a password manager.
362
00:19:13.990 --> 00:19:14.589
Okay.
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00:19:15.630 --> 00:19:18.230
One password, LastPass, there's a few out there, but get
364
00:19:18.269 --> 00:19:22.079
a password manager. It will store your passwords. It will
365
00:19:22.099 --> 00:19:25.700
give you like two-factor authentication. That's where it sends a
366
00:19:25.740 --> 00:19:27.640
message to your phone and you have to click and
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00:19:27.720 --> 00:19:30.259
say yes. It will send, you can set it up
368
00:19:30.319 --> 00:19:33.180
to give you those codes. Use a password manager. It
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00:19:33.240 --> 00:19:35.430
will mean you don't have to try and remember your
370
00:19:35.450 --> 00:19:39.049
passwords and it'll autofill everything for you. But also if
371
00:19:39.089 --> 00:19:41.769
you have to wipe your browser or something like that,
372
00:19:41.869 --> 00:19:44.420
you're not going to lose all your passwords. They live
373
00:19:44.420 --> 00:19:47.039
in a separate app. Yeah, that's right. So once you,
374
00:19:47.299 --> 00:19:51.500
so I would use the generator in that app. I
375
00:19:51.519 --> 00:19:54.480
would definitely use that and get it to suggest a
376
00:19:54.559 --> 00:19:59.109
new complex password for you. And the other thing, so
377
00:19:59.150 --> 00:20:01.970
that's one, you'll get a warning. Another one is a
378
00:20:02.809 --> 00:20:05.450
really obvious one. There's posts on your account that you
379
00:20:05.490 --> 00:20:06.349
didn't make. Yeah.
380
00:20:06.369 --> 00:20:06.589
Yeah.
381
00:20:07.390 --> 00:20:12.170
There's something in your account that doesn't look right. And
382
00:20:12.349 --> 00:20:18.170
at that point, again, immediately change your password, lock it down,
383
00:20:18.769 --> 00:20:21.660
and start to think about what could have happened. If
384
00:20:21.680 --> 00:20:25.259
you don't have two-factor authentication on that account at that point,
385
00:20:25.619 --> 00:20:29.319
add it. Make a new password. All those types of
386
00:20:29.400 --> 00:20:34.279
things will really change. go will really help and one
387
00:20:34.400 --> 00:20:38.940
thing I want people to be aware of is people
388
00:20:39.009 --> 00:20:42.190
will do a test that they've got access to account
389
00:20:42.230 --> 00:20:45.109
that doesn't mean that they'll immediately do something bad with
390
00:20:45.150 --> 00:20:49.369
that account so if you see something odd like somebody
391
00:20:49.430 --> 00:20:53.309
logged in from Europe and nothing bad happened that doesn't
392
00:20:53.349 --> 00:20:57.170
mean your account's okay still still go to the website
393
00:20:57.210 --> 00:21:02.109
directly change your password Be safe. Just because something bad
394
00:21:02.150 --> 00:21:05.670
hasn't happened yet doesn't mean that they're not waiting until
395
00:21:05.869 --> 00:21:08.990
a time that's right for them. Yeah. And by a
396
00:21:09.029 --> 00:21:12.039
time that's right, for example, they like to hit over
397
00:21:12.099 --> 00:21:18.559
the holidays when you're distracted. Thanksgiving to Christmas is prime time.
398
00:21:18.900 --> 00:21:23.180
You're distracted. You're not checking your apps every day. You're busy.
399
00:21:23.400 --> 00:21:26.720
So they will hit. I got hit on Christmas Day.
400
00:21:26.740 --> 00:21:27.009
Wow.
401
00:21:28.680 --> 00:21:32.200
Yeah, that was fun. And because I was busy and
402
00:21:32.319 --> 00:21:34.180
out of town, I didn't notice.
403
00:21:34.380 --> 00:21:37.299
Yeah, easy for that to happen. I also want to
404
00:21:37.339 --> 00:21:40.079
talk about some little safety habits that could make really
405
00:21:40.119 --> 00:21:42.630
big difference. And I have just a list. I want
406
00:21:42.650 --> 00:21:44.849
to know if it's safe to do these things. Do
407
00:21:44.869 --> 00:21:47.289
you think it's safe to use public Wi-Fi?
408
00:21:47.470 --> 00:21:48.730
Not for anything private.
409
00:21:49.250 --> 00:21:49.549
Yeah.
410
00:21:50.710 --> 00:21:53.710
Like, look, if you're just surfing a public website, you're
411
00:21:53.730 --> 00:21:57.569
surfing a news website, you're not doing anything. OK, it
412
00:21:57.609 --> 00:22:02.220
might be fine. But it's better if you have a VPN,
413
00:22:02.980 --> 00:22:05.079
which is a virtual private network. It's an app on
414
00:22:05.099 --> 00:22:09.690
your phone. It will basically kind of cut the traffic
415
00:22:09.910 --> 00:22:12.329
between you and the public Wi-Fi and make sure it's
416
00:22:12.450 --> 00:22:15.869
all encrypted so that it can't be read. You certainly
417
00:22:15.910 --> 00:22:21.750
shouldn't be doing anything like banking, accessing, like, super private systems,
418
00:22:21.950 --> 00:22:26.970
anything like that. Most systems now are encrypted and encrypt
419
00:22:27.019 --> 00:22:29.799
all the traffic, but out of an abundance of caution,
420
00:22:30.200 --> 00:22:36.789
use a VPN and be skeptical. Places like airports and
421
00:22:36.910 --> 00:22:41.849
stuff are rife with fake hotspots. And so when you're
422
00:22:41.910 --> 00:22:44.470
at a place like a public airport, you've got to
423
00:22:44.519 --> 00:22:48.759
be really careful that you're actually connecting to the actual airport.
424
00:22:48.839 --> 00:22:51.980
And usually they'll have those checkboxes to make sure that
425
00:22:52.339 --> 00:22:53.420
you're aware it's actually that.
426
00:22:53.619 --> 00:22:57.250
Yeah. But double check, because I know people it's happened
427
00:22:57.269 --> 00:23:00.109
to where they didn't actually connect to the airport Wi-Fi
428
00:23:00.230 --> 00:23:04.569
and they did get scammed. The other thing is for power.
429
00:23:04.930 --> 00:23:10.460
People can attach cracking devices to the USB port. keys
430
00:23:10.619 --> 00:23:13.369
and they can have exploits in them. So if you
431
00:23:13.410 --> 00:23:15.630
need to power up at the airport, it's better to
432
00:23:15.670 --> 00:23:18.349
do it with something that plugs in than to use
433
00:23:18.430 --> 00:23:22.809
those little USB things that they have everywhere because people
434
00:23:22.829 --> 00:23:26.369
can mess with the hardware in them. And I'm not
435
00:23:26.430 --> 00:23:29.559
sure exactly how prevalent that is, but it can happen.
436
00:23:30.220 --> 00:23:32.660
It's like, don't pick a USB key up off the
437
00:23:32.700 --> 00:23:34.500
ground that you find and plug it into your computer.
438
00:23:34.920 --> 00:23:39.339
Same thing. Be skeptical of USB. If it plugs in
439
00:23:39.380 --> 00:23:40.960
and it's just power, you're fine.
440
00:23:41.200 --> 00:23:41.440
Wow.
441
00:23:41.599 --> 00:23:44.630
That's good to know. What about like scanning random QR codes?
442
00:23:44.930 --> 00:23:48.400
Don't do it. And in fact, I would be incredibly
443
00:23:48.460 --> 00:23:53.369
careful because even when there is a legitimate QR code,
444
00:23:53.420 --> 00:23:55.609
people will come and put a sticker over top of
445
00:23:55.750 --> 00:23:59.089
it with a fake web that will lead to a
446
00:23:59.130 --> 00:24:02.230
fake website. where they will take your money. That's been
447
00:24:02.269 --> 00:24:05.609
going around my area quite a bit. So what they
448
00:24:05.630 --> 00:24:08.670
do is it's very common in parking lots and at
449
00:24:08.759 --> 00:24:12.460
parking meters. Right now, they just had an issue where
450
00:24:12.579 --> 00:24:16.180
an entire town's parking meters got QR codes slapped on them.
451
00:24:16.539 --> 00:24:18.980
And people scanned the QR codes thinking it was leading
452
00:24:19.039 --> 00:24:22.579
to a parking app. And it didn't. And so people
453
00:24:22.599 --> 00:24:24.759
were getting parking tickets and scammed out of money.
454
00:24:25.000 --> 00:24:29.490
Yeah, that's bad. What about clicking unsubscribe on random emails,
455
00:24:29.569 --> 00:24:30.470
suspicious emails?
456
00:24:30.750 --> 00:24:32.900
In general, don't click it.
457
00:24:33.119 --> 00:24:36.640
I've noticed Google has that unsubscribe button on a lot
458
00:24:36.700 --> 00:24:39.079
of the emails before you actually open the email.
459
00:24:39.339 --> 00:24:43.019
Exactly. You can do that through Google. You have all
460
00:24:43.079 --> 00:24:47.009
sorts of blocking options. Even with Microsoft stuff, you can
461
00:24:47.170 --> 00:24:50.650
go down and click. At a minimum, see if you
462
00:24:50.789 --> 00:24:56.789
can look at Where the biggest tell that still works today,
463
00:24:57.049 --> 00:25:00.230
it's not foolproof, but the biggest tell that works, check
464
00:25:00.549 --> 00:25:05.619
who it's coming from. Nine times out of 10, it's
465
00:25:05.650 --> 00:25:10.799
a random email address. But be careful. I almost got
466
00:25:10.920 --> 00:25:13.940
caught for a big one. It would have been a
467
00:25:14.099 --> 00:25:21.720
lot of money. And it was one character difference in
468
00:25:21.799 --> 00:25:25.119
the email. And my eyes, I checked that email address
469
00:25:25.279 --> 00:25:29.000
five times and my eyes went right past it. The
470
00:25:29.180 --> 00:25:32.680
only reason why I caught that this was a scam
471
00:25:33.049 --> 00:25:35.990
was because the information, the back and forth I was
472
00:25:36.049 --> 00:25:40.130
having with this supposed executive, it was too easy. It
473
00:25:40.170 --> 00:25:43.170
was too smooth. And I'm like, oh, that's weird. This
474
00:25:43.190 --> 00:25:45.039
should have more checks around it.
475
00:25:45.250 --> 00:25:45.950
Interesting.
476
00:25:46.250 --> 00:25:49.089
And so it was somebody trying to divert a payment.
477
00:25:51.240 --> 00:25:54.740
And they were purporting to be a different company and
478
00:25:55.019 --> 00:25:57.609
they knew a lot of information. They had a lot
479
00:25:57.640 --> 00:26:00.190
of it right, but they were just a tiny bit
480
00:26:00.329 --> 00:26:03.930
too smooth, too easy. And I'm like, wait a minute,
481
00:26:04.210 --> 00:26:07.150
that's not quite right. And so I actually reached out
482
00:26:07.210 --> 00:26:10.529
to a known contact at that company, somebody who I
483
00:26:10.569 --> 00:26:13.990
had dealt with personally. I typed in their email address
484
00:26:14.069 --> 00:26:16.630
by hand and they verified it was a scam.
485
00:26:16.849 --> 00:26:17.430
Wow.
486
00:26:17.650 --> 00:26:23.029
And what was wild is that Same scam was tried
487
00:26:23.349 --> 00:26:27.930
for the next three years. But because I'd caught it
488
00:26:27.990 --> 00:26:31.410
the first time, I knew immediately when this came in
489
00:26:31.970 --> 00:26:36.069
exactly what it was. But they kept trying. Wow, that's crazy.
490
00:26:36.430 --> 00:26:39.190
What about saving passwords on your browser? I know you
491
00:26:39.210 --> 00:26:41.460
said that's generally okay, right?
492
00:26:42.519 --> 00:26:43.200
Yes and no.
493
00:26:43.519 --> 00:26:43.740
Okay.
494
00:26:44.680 --> 00:26:48.819
So it can generally be okay and it's certainly convenient,
495
00:26:49.160 --> 00:26:53.059
but anybody who has access to that browser can have it.
496
00:26:53.410 --> 00:26:56.029
Your kids can have it. Your partner can have it.
497
00:26:56.190 --> 00:26:58.880
The person borrowing your computer for a minute can have it.
498
00:26:59.150 --> 00:27:01.890
And they can also get wiped out. And then what
499
00:27:01.910 --> 00:27:04.839
do you do? something goes wrong you lose all your
500
00:27:04.880 --> 00:27:08.099
passwords now what you are much better off having them
501
00:27:08.279 --> 00:27:12.319
in a password manager in a separate application the separate
502
00:27:12.380 --> 00:27:17.220
applications typically have improved security they have safeguards they offer
503
00:27:17.359 --> 00:27:20.319
other services like they'll tell you if a password's been
504
00:27:20.359 --> 00:27:25.099
compromised and they'll warn you it's just generally a better
505
00:27:25.180 --> 00:27:30.210
strategy than just say the the Passwords will give you
506
00:27:30.250 --> 00:27:33.309
your authentication codes and all of that. They're just a
507
00:27:33.349 --> 00:27:36.599
little more full service and a little more robust. And
508
00:27:36.940 --> 00:27:42.529
the browser, again, it's very accessible. Yeah. And so I
509
00:27:42.609 --> 00:27:45.490
wouldn't recommend it. Yeah, that's good to know.
510
00:27:45.880 --> 00:27:48.950
What are some extra habits that people can adopt to
511
00:27:49.150 --> 00:27:50.589
improve their online safety?
512
00:27:50.809 --> 00:27:54.509
Be skeptical. Be skeptical of everything. If it's too good
513
00:27:54.549 --> 00:27:58.130
to be true, it is. If it's somebody trying to
514
00:27:58.190 --> 00:28:02.000
make you afraid or give a lot of urgency to something,
515
00:28:02.380 --> 00:28:05.400
slow it down. Why are they making this a now, now,
516
00:28:05.460 --> 00:28:09.039
now thing? Are they trying to prey on your fear?
517
00:28:09.400 --> 00:28:12.009
They do that a lot with the elderly. Grandma, I
518
00:28:12.069 --> 00:28:16.190
need help, etc. They bring in urgency. They bring in fear.
519
00:28:16.230 --> 00:28:19.930
The minute there's urgency and fear, back away. Stop. Think
520
00:28:19.970 --> 00:28:23.250
about it calmly for a second. What you can also
521
00:28:23.329 --> 00:28:26.230
do with family is set up a code word so
522
00:28:26.269 --> 00:28:30.509
that they know it's actually you. So if grandma does
523
00:28:30.549 --> 00:28:33.650
get a phone call, she can ask that code word
524
00:28:33.869 --> 00:28:38.450
and know whether or not that's actually her grandson calling.
525
00:28:39.170 --> 00:28:41.319
I've had to do that with my grandparents is make
526
00:28:41.359 --> 00:28:42.039
sure we have that.
527
00:28:42.259 --> 00:28:46.680
Exactly. So those are some of the things that can
528
00:28:47.140 --> 00:28:50.599
really help and make use of the technology and the
529
00:28:50.660 --> 00:28:54.359
tools that are here to help you. I know password
530
00:28:54.400 --> 00:28:57.769
managers and stuff like that take a little bit to
531
00:28:57.809 --> 00:29:02.130
learn and get comfortable using, but they exist for a reason.
532
00:29:02.950 --> 00:29:06.279
And once you get comfortable with them, you won't be
533
00:29:06.339 --> 00:29:09.859
losing your passwords. You won't be reusing the same password
534
00:29:09.940 --> 00:29:14.609
five times. And overall, everything will be more secure. And
535
00:29:14.650 --> 00:29:18.750
then the last thing is don't put everything about yourself online. Yeah.
536
00:29:19.829 --> 00:29:23.559
Even if you are having a public face, keep some
537
00:29:23.640 --> 00:29:28.440
things back and certainly keep your children offline. Keep your
538
00:29:28.519 --> 00:29:31.539
children safe. And if your children are getting old enough
539
00:29:31.640 --> 00:29:35.390
that they're ready to start dabbling in social media, let
540
00:29:35.430 --> 00:29:40.730
them do it, but with training wheels. Join their account.
541
00:29:40.990 --> 00:29:45.220
Their accounts are private always. And talk to them, not
542
00:29:46.500 --> 00:29:51.619
in a fear-mongering way, but from real... Real stories. You
543
00:29:51.640 --> 00:29:54.680
can go research about real stories and talk to them
544
00:29:54.799 --> 00:29:57.980
about safety online and what they can do to protect
545
00:29:58.019 --> 00:30:01.519
themselves and what the reality is so that they know
546
00:30:01.759 --> 00:30:04.420
what some of the signs are and what to watch
547
00:30:04.529 --> 00:30:08.069
out for. These are hard conversations to have, but they're
548
00:30:08.130 --> 00:30:12.849
important conversations to have. It's better to have them than
549
00:30:12.910 --> 00:30:16.250
to try and ban them and then find out that
550
00:30:16.269 --> 00:30:17.809
the kid got access.
551
00:30:18.349 --> 00:30:18.569
Yeah.
552
00:30:19.759 --> 00:30:21.900
And didn't know what they needed to do to keep
553
00:30:21.940 --> 00:30:23.869
themselves safe. Yeah, exactly.
554
00:30:23.890 --> 00:30:28.930
I wonder often, actually, about this. You see sweepstakes all
555
00:30:28.950 --> 00:30:31.390
the time, and people might enter that and put in
556
00:30:31.430 --> 00:30:35.170
their information. I always think about, do people actually win those,
557
00:30:35.190 --> 00:30:37.640
first of all? And second of all, how do you
558
00:30:37.680 --> 00:30:39.900
know it's not a scam if you have won it?
559
00:30:39.920 --> 00:30:42.940
I don't know if there actually is an answer to that,
560
00:30:43.000 --> 00:30:45.789
but I think about that often. And that's why I
561
00:30:45.789 --> 00:30:46.470
never enter.
562
00:30:46.710 --> 00:30:49.069
Yeah, that goes into the too good to be true.
563
00:30:49.089 --> 00:30:49.710
Yeah.
564
00:30:50.109 --> 00:30:52.410
It's too good to be true. Look, even if it
565
00:30:52.490 --> 00:30:54.730
was true, what are the chances of you winning such
566
00:30:54.769 --> 00:30:57.890
a thing? Slim to not. Yeah. Is it worth selling
567
00:30:58.059 --> 00:31:02.140
your information for that one in a million shot? yeah
568
00:31:02.240 --> 00:31:05.309
number one it probably is a scam but even if
569
00:31:05.390 --> 00:31:08.529
it isn't what is your information worth they're not doing
570
00:31:08.569 --> 00:31:11.049
this out of the goodness of their heart they're getting
571
00:31:11.190 --> 00:31:14.970
something from this yeah is that price worth it nine
572
00:31:14.990 --> 00:31:16.630
times out of ten no yeah.
573
00:31:16.710 --> 00:31:19.339
Is there anything different that you do that most people
574
00:31:19.380 --> 00:31:22.319
don't to keep your online identity.
575
00:31:21.880 --> 00:31:25.250
Safe I do a I don't know that I do
576
00:31:25.390 --> 00:31:29.130
anything different. My big one is I do tend to
577
00:31:29.210 --> 00:31:33.450
keep all my media locked down. I'm very limited in
578
00:31:33.509 --> 00:31:36.430
the social media apps I use. I only have a few.
579
00:31:36.650 --> 00:31:39.930
I do have Instagram. I enjoy it, but it's not
580
00:31:40.019 --> 00:31:42.519
a public one. And I don't put my whole name
581
00:31:42.680 --> 00:31:46.500
in my username. And deliberately, I have certain usernames that
582
00:31:46.539 --> 00:31:49.500
I use that have absolutely nothing to do with my
583
00:31:49.640 --> 00:31:52.690
actual name. And that's on purpose. I also don't post
584
00:31:52.789 --> 00:31:55.019
a ton. I don't post a ton. I don't have
585
00:31:55.059 --> 00:32:00.250
a tremendously popular online profile, partly because I don't want
586
00:32:00.349 --> 00:32:05.690
that kind of notoriety. It's not something I actually enjoy having,
587
00:32:05.869 --> 00:32:08.730
so I kind of like my private little life. Probably
588
00:32:08.769 --> 00:32:11.450
the thing I do most, and I'll admit it probably
589
00:32:11.490 --> 00:32:14.670
drives my husband a little bit crazy, is I use
590
00:32:14.730 --> 00:32:19.059
a password manager religiously. Everything I have is in there,
591
00:32:19.099 --> 00:32:21.180
and if it's not in there, it doesn't exist as
592
00:32:21.220 --> 00:32:24.420
far as I'm concerned. Number one, I'm a bit scatterbrained.
593
00:32:24.579 --> 00:32:27.259
It's the only way I can crack of everything. So
594
00:32:27.319 --> 00:32:32.789
I find it incredibly helpful for organizational reasons. But in
595
00:32:32.849 --> 00:32:37.990
addition to that, it makes sure that I'm keeping my
596
00:32:38.049 --> 00:32:39.990
stuff reasonably safe.
597
00:32:40.309 --> 00:32:43.190
Yeah, absolutely. I want to switch gears a little bit
598
00:32:43.230 --> 00:32:47.019
and talk about AI and deepfakes, scams, all of that.
599
00:32:47.400 --> 00:32:51.180
I know AI is making those scams a lot more convincing.
600
00:32:51.579 --> 00:32:53.640
What should people be watching for when it comes to
601
00:32:53.700 --> 00:32:54.420
AI scams?
602
00:32:54.660 --> 00:32:58.920
Really what you should be watching for is, are the
603
00:32:58.980 --> 00:33:03.160
police going to call me before they come to arrest me? No,
604
00:33:03.519 --> 00:33:05.240
they're not calling you and giving you a heads up.
605
00:33:05.299 --> 00:33:09.440
Let's be real. That doesn't happen. Is that bear really
606
00:33:09.779 --> 00:33:13.880
riding a bicycle? Probably not. Is that cat on the
607
00:33:13.920 --> 00:33:15.539
back of a bear logical?
608
00:33:15.619 --> 00:33:15.799
No.
609
00:33:16.119 --> 00:33:20.500
Now, bears can open car doors. That's real. But them
610
00:33:20.559 --> 00:33:23.240
walking for an extended period on their hind legs, not
611
00:33:23.279 --> 00:33:24.779
so much unless they've been trained.
612
00:33:24.900 --> 00:33:27.680
It's getting a lot more convincing. I remember I saw
613
00:33:27.700 --> 00:33:29.980
a video that looked like it was on a ring
614
00:33:30.029 --> 00:33:33.069
cam and it was a raccoon doing something just kind
615
00:33:33.089 --> 00:33:36.230
of crazy, but it wasn't out of the realm of possibility.
616
00:33:36.269 --> 00:33:38.839
Then come to find it was AI. I'm like, oh
617
00:33:38.859 --> 00:33:41.480
my gosh, these are looking so much more real, especially
618
00:33:41.519 --> 00:33:45.619
from the perspective that the video came from. Exactly. And
619
00:33:45.680 --> 00:33:46.240
some of the.
620
00:33:46.180 --> 00:33:49.380
Things you can look at, and they are getting better
621
00:33:49.720 --> 00:33:54.890
for sure. Is it too smooth? Do their mouths move properly?
622
00:33:55.630 --> 00:34:01.210
Do they have normal hesitation and blinks? A normal person
623
00:34:01.349 --> 00:34:05.200
doesn't speak totally smoothly with an even cage. They have
624
00:34:05.279 --> 00:34:10.429
some things, their tones vary, they pause in awkward places, etc.
625
00:34:10.829 --> 00:34:14.570
You're looking for that humanity. You're looking actually for errors. Now,
626
00:34:14.630 --> 00:34:17.650
people are going to start to program those in. But
627
00:34:18.250 --> 00:34:22.409
right now we're still in a phase of impossibly handsome,
628
00:34:23.309 --> 00:34:28.349
impossibly perfect. Yeah. And it's okay to kind of look
629
00:34:28.449 --> 00:34:32.199
at it and go. And sometimes the voices are too smooth. Again,
630
00:34:32.320 --> 00:34:35.500
they don't have the natural pauses and adjustments. And they
631
00:34:35.619 --> 00:34:39.260
will start to fix those things. So then what you
632
00:34:39.280 --> 00:34:42.960
have to watch for is what are they trying to
633
00:34:43.059 --> 00:34:46.300
get out of this? Why does this video exist? If
634
00:34:46.340 --> 00:34:52.190
they're trying to get money from you, there will be urgency.
635
00:34:52.250 --> 00:34:55.480
There will be fear. There will be shame. They're going
636
00:34:55.500 --> 00:35:00.090
to be trying to get you to act. Mm-hmm. So
637
00:35:00.769 --> 00:35:05.429
if you have something and it's that type of a thing, again,
638
00:35:05.510 --> 00:35:09.000
like I said earlier, just pause, take a moment, slow down.
639
00:35:09.579 --> 00:35:12.199
And if the person you're interacting with, the bot you're
640
00:35:12.239 --> 00:35:15.679
interacting with is still trying to pressure you, red flag. Yeah.
641
00:35:15.800 --> 00:35:21.909
Red flag. Because most, even a legitimate business would actually
642
00:35:21.949 --> 00:35:23.570
be like, yes, of course, verify me.
643
00:35:23.719 --> 00:35:24.219
Of course.
644
00:35:24.550 --> 00:35:24.800
Right.
645
00:35:24.929 --> 00:35:27.539
So if you're getting these high pressure tactics, number one,
646
00:35:27.739 --> 00:35:29.219
even if it is a human, it's not a human
647
00:35:29.260 --> 00:35:31.679
you want to deal with. But number two, more likely
648
00:35:31.719 --> 00:35:32.360
to be a scammer.
649
00:35:32.659 --> 00:35:32.960
Yeah.
650
00:35:33.239 --> 00:35:35.800
And then you've got to ask yourself, what is somebody
651
00:35:35.840 --> 00:35:38.420
trying to sell me something? It's somebody trying to get
652
00:35:38.480 --> 00:35:41.139
me to behave a certain way. Some of this AI
653
00:35:41.199 --> 00:35:44.739
content is just for clicks because they're earning ad revenue
654
00:35:44.920 --> 00:35:50.079
on it. relatively harmless. In a way, but also they're
655
00:35:50.099 --> 00:35:52.820
trying to get you addicted to that doom scrolling so
656
00:35:52.860 --> 00:35:55.980
that they can continue to earn money. And you are
657
00:35:56.099 --> 00:36:00.159
the product at that point. They're using you to generate cash.
658
00:36:00.550 --> 00:36:03.030
Maybe you don't care, but be aware that that's what
659
00:36:03.070 --> 00:36:05.510
they're doing. The other case, they're trying to get something
660
00:36:05.670 --> 00:36:08.309
out of you. And then the worst case is that
661
00:36:08.349 --> 00:36:11.409
they're using it to exploit you or somebody else.
662
00:36:11.769 --> 00:36:15.449
Yeah, I've seen it all pretty often. My kids will
663
00:36:15.489 --> 00:36:18.090
watch YouTube shorts. They watch it on my account. But
664
00:36:18.579 --> 00:36:21.409
they will get these videos where it's like, like and
665
00:36:21.449 --> 00:36:25.480
subscribe or you hate your mother. I'm like, these are
666
00:36:25.579 --> 00:36:28.900
so dumb. And my kids know. I'm like, guys, this
667
00:36:28.980 --> 00:36:31.639
is a scam. And so they know. But and it
668
00:36:31.679 --> 00:36:35.360
seems relatively harmless. They just want more subscribers. But come on.
669
00:36:36.059 --> 00:36:39.360
It's just like, yeah, but even it's great that your
670
00:36:39.400 --> 00:36:42.570
kids are getting. And I know you'd be like, some
671
00:36:42.619 --> 00:36:44.610
people might go, oh, don't let them do that then.
672
00:36:44.909 --> 00:36:47.389
But actually, this is a great way to teach them
673
00:36:47.489 --> 00:36:50.250
to be skeptical of what they're seeing online. And now
674
00:36:50.309 --> 00:36:54.610
now they know that. everything I'm watching isn't true. That's
675
00:36:54.690 --> 00:36:57.550
actually a good lesson. And you can't learn that lesson
676
00:36:57.590 --> 00:37:00.610
young enough, in my opinion. And this is a relatively
677
00:37:00.969 --> 00:37:03.860
harmless way for that to happen at this point in
678
00:37:03.889 --> 00:37:06.980
their lives. And this will make it much easier to
679
00:37:07.019 --> 00:37:10.840
have bigger conversations when they're older because they already are
680
00:37:10.860 --> 00:37:15.619
getting this ingrained now. But yeah, the AI stuff and
681
00:37:15.800 --> 00:37:19.429
in pictures, in static images, it's easier because you their
682
00:37:19.489 --> 00:37:20.750
hands are wrong. Yeah.
683
00:37:21.070 --> 00:37:21.250
Yeah.
684
00:37:21.489 --> 00:37:23.929
And so you can also look for stuff like that
685
00:37:24.010 --> 00:37:28.199
where the hands are wrong or things are both behind
686
00:37:28.380 --> 00:37:34.719
and in front of something. Too glossy. Too glossy, too perfect.
687
00:37:35.000 --> 00:37:39.300
They don't even have acne. And again, as AI develops,
688
00:37:39.659 --> 00:37:42.429
it will continue to get better. And so it is
689
00:37:42.469 --> 00:37:46.289
a bit of an arms race where you just have
690
00:37:46.349 --> 00:37:48.719
to be skeptical.
691
00:37:48.900 --> 00:37:54.550
Yeah, absolutely. Should we be super concerned about the voice
692
00:37:54.630 --> 00:37:59.329
cloning and deepfake videos? Yes. How can we combat that?
693
00:37:59.570 --> 00:38:05.780
Minimize your footprint online of content that they can scrape.
694
00:38:06.119 --> 00:38:08.820
The more your image and voice are out there, the
695
00:38:08.960 --> 00:38:13.300
more somebody can use them against you for bad purposes.
696
00:38:14.139 --> 00:38:17.309
All you've got to do is do some research into
697
00:38:17.389 --> 00:38:21.070
what was happening with Grok AI on Twitter. And some
698
00:38:21.090 --> 00:38:23.570
of the images that were going up there to understand
699
00:38:23.650 --> 00:38:27.570
where it can go very, very quickly. And a lot
700
00:38:27.610 --> 00:38:31.510
of that, it's not hard for people to get the
701
00:38:31.550 --> 00:38:35.889
technology that can produce a decent video. And then they
702
00:38:35.949 --> 00:38:40.210
can go and they can use that to blackmail people,
703
00:38:40.389 --> 00:38:43.750
to get them in trouble with their employer, other things
704
00:38:43.849 --> 00:38:48.789
like that. So you need to really think carefully about
705
00:38:48.949 --> 00:38:53.409
your content and how much of your face and your
706
00:38:53.489 --> 00:38:56.539
voice is out there for the world to see. Is
707
00:38:57.179 --> 00:39:00.199
it going to harm everybody? I don't want to go
708
00:39:00.219 --> 00:39:04.440
into tinfoil hat scenario. Is it going to harm everybody? No,
709
00:39:04.820 --> 00:39:07.800
it's probably not going to impact 90% of the people
710
00:39:07.820 --> 00:39:11.079
that are out there. But the people who are impacted,
711
00:39:11.619 --> 00:39:17.769
it's incredibly important. negative. It can be life-changing. Somebody steals
712
00:39:17.809 --> 00:39:20.309
your identity, good luck trying to get that sorted out
713
00:39:20.349 --> 00:39:24.590
for the next decade. So it's not that the bad
714
00:39:24.650 --> 00:39:28.730
thing boogeyman is guaranteed to happen, but it could. So
715
00:39:29.090 --> 00:39:33.820
it is helpful to consider that that possibility is there
716
00:39:34.159 --> 00:39:36.309
and do your best to protect yourself from it.
717
00:39:36.500 --> 00:39:39.800
Absolutely. What are some things that families should do now
718
00:39:39.940 --> 00:39:43.059
so that they can verify it's really them during an emergency?
719
00:39:43.079 --> 00:39:47.400
I know you said having that verbal password.
720
00:39:47.559 --> 00:39:50.969
Having a passcode with your family is a big one.
721
00:39:51.190 --> 00:39:54.389
Another one is if you get one of those really
722
00:39:54.650 --> 00:39:58.960
high urgency, high pressure things, text the person who this
723
00:39:59.059 --> 00:40:04.119
is supposedly. A Especially young people, they're all on texting. Like,
724
00:40:04.159 --> 00:40:05.360
just text them. You up?
725
00:40:05.760 --> 00:40:06.139
You here?
726
00:40:06.159 --> 00:40:09.710
This you? They'll get back to you. The best thing
727
00:40:09.789 --> 00:40:13.809
you can do is verify. And the best way you
728
00:40:13.849 --> 00:40:16.429
can verify is to actually pick up the phone with
729
00:40:16.469 --> 00:40:20.130
their actual phone number and call them or text them
730
00:40:20.489 --> 00:40:23.389
and get a response and find out where they're at.
731
00:40:23.769 --> 00:40:26.659
And when you're in this high-pressure situation where somebody's told
732
00:40:26.699 --> 00:40:29.980
you something bad happened, my gosh. And look, if they
733
00:40:30.000 --> 00:40:32.599
don't pick up, you're probably going to want to check things.
734
00:40:32.900 --> 00:40:37.239
But this is where stuff... If it's properly locked down,
735
00:40:38.400 --> 00:40:40.559
find my device. I know where my kids are at
736
00:40:40.619 --> 00:40:42.699
any given time. I know where they are. They know
737
00:40:42.760 --> 00:40:45.360
I have that turned on. They are adults and they know.
738
00:40:45.699 --> 00:40:48.119
But it's really, really handy. I know where they're at.
739
00:40:48.300 --> 00:40:50.039
If somebody tried to tell me they were at a
740
00:40:50.079 --> 00:40:53.079
police station downtown, I would know within five seconds that
741
00:40:53.119 --> 00:40:58.539
they're not. I have location information for my parents as well. Again,
742
00:40:58.800 --> 00:41:02.179
if something is going to happen. So my biggest thing
743
00:41:02.460 --> 00:41:06.380
is there are ways to verify. And in the stress
744
00:41:06.440 --> 00:41:09.349
of the moment, people panic, which is why I say,
745
00:41:09.469 --> 00:41:12.630
calm down. You already have ways to check with people.
746
00:41:12.690 --> 00:41:15.690
You can have a verbal password. You can have location services.
747
00:41:15.769 --> 00:41:18.389
If you have them turned on, you can text them
748
00:41:18.760 --> 00:41:21.880
and you can find out. And nine times out of 10,
749
00:41:21.880 --> 00:41:24.760
the situation is not so dire that you don't have
750
00:41:25.139 --> 00:41:27.199
a little bit of time to just go and verify
751
00:41:27.260 --> 00:41:28.039
that information.
752
00:41:31.150 --> 00:41:32.389
Yeah.
753
00:41:32.760 --> 00:41:35.460
And then the other thing that you can do is
754
00:41:35.780 --> 00:41:39.280
really educate the people in your family. Talk about these things.
755
00:41:39.639 --> 00:41:43.170
Make sure that you start early with your children to
756
00:41:43.210 --> 00:41:46.929
make sure that they know not to believe everything they see.
757
00:41:47.250 --> 00:41:51.110
And also talk to your parents and set up protections there.
758
00:41:51.489 --> 00:41:55.030
And this is not just new to the internet age.
759
00:41:55.300 --> 00:41:59.860
There is a Canadian meme that happened way, way, way
760
00:41:59.920 --> 00:42:03.539
back about the Canadian house hippo. And it was a
761
00:42:03.679 --> 00:42:07.239
television commercial, I think it was from the 90s, where
762
00:42:07.400 --> 00:42:09.840
they had this little cute pygmy house hippo and he
763
00:42:09.880 --> 00:42:12.929
liked peanut butter and made a nest out of pocket lint.
764
00:42:13.329 --> 00:42:15.489
And it was a whole ad about this tiny little
765
00:42:15.530 --> 00:42:18.989
house hippo roaming around Canadian houses. And at the end,
766
00:42:19.269 --> 00:42:22.110
it was, now that can't be real, right? And it
767
00:42:22.170 --> 00:42:25.719
was taught to teach media. It was intended for children
768
00:42:25.800 --> 00:42:29.070
to teach media literacy that you couldn't believe everything you
769
00:42:29.110 --> 00:42:34.219
see advertised online. And so none of the stuff that
770
00:42:34.780 --> 00:42:37.159
it's a different way of doing it.
771
00:42:37.320 --> 00:42:37.539
Yeah.
772
00:42:37.559 --> 00:42:40.480
But this problem has existed for a long time. And
773
00:42:40.579 --> 00:42:44.539
that critical thinking of is a house hippo really a
774
00:42:44.579 --> 00:42:49.190
thing is really what everybody can do to bring can
775
00:42:49.250 --> 00:42:53.150
do to bring awareness to themselves and to their families
776
00:42:53.530 --> 00:42:55.289
and to keep themselves safe. Yeah.
777
00:42:55.670 --> 00:42:58.849
Absolutely I know my son is really into Marvel right
778
00:42:58.869 --> 00:43:01.380
now and like all the Marvel theories but he would
779
00:43:01.429 --> 00:43:03.659
see stuff online and say oh my gosh this is
780
00:43:03.760 --> 00:43:06.880
true and I remember having the conversation with him hey
781
00:43:06.980 --> 00:43:10.559
everything you see on YouTube or wherever you are not
782
00:43:10.619 --> 00:43:12.980
true this could be a theory this could be something
783
00:43:13.019 --> 00:43:16.079
someone made up for clicks it doesn't necessarily mean it's
784
00:43:16.599 --> 00:43:19.530
the case so we've been working on that as he
785
00:43:19.570 --> 00:43:22.789
gets older of just like Hey, everything you see, not real.
786
00:43:22.889 --> 00:43:26.860
And, you know, sometimes even our parents need reminders of that.
787
00:43:27.679 --> 00:43:30.960
I think the more we talk about it Not in
788
00:43:31.019 --> 00:43:33.900
a paranoid way, but in a, hey, this is just
789
00:43:33.940 --> 00:43:37.079
something to be aware of way. You can feel more
790
00:43:37.139 --> 00:43:41.480
empowered when these situations arise. And when you get that
791
00:43:41.619 --> 00:43:44.480
email from the postal service telling you you have a
792
00:43:44.519 --> 00:43:48.019
package that's being held. Yeah. No, that's not how that works.
793
00:43:48.280 --> 00:43:50.800
I think about that all the time. I'm extremely close
794
00:43:50.820 --> 00:43:54.219
with my grandparents. So we have these conversations often where
795
00:43:54.260 --> 00:43:56.099
I say, hey, just so you know, this is a
796
00:43:56.119 --> 00:43:58.320
scam that's going around. This is something you might see
797
00:43:58.360 --> 00:44:01.280
on Facebook. And just so that they know, because they
798
00:44:01.320 --> 00:44:03.340
can't always be the one to do the research, but
799
00:44:03.679 --> 00:44:05.460
I might know something that they don't. And so I'm
800
00:44:05.579 --> 00:44:07.199
always sharing that with them.
801
00:44:07.440 --> 00:44:10.159
Exactly. And teach them. I know it can be frustrating.
802
00:44:10.840 --> 00:44:15.519
I'm family tech support. I understand. But teach them and
803
00:44:15.780 --> 00:44:19.130
set them up with the right tools and show them,
804
00:44:19.329 --> 00:44:22.250
make it easy. And once they get, once they're taught
805
00:44:22.269 --> 00:44:23.929
a few times and you walk them through it a
806
00:44:23.949 --> 00:44:28.449
few times, my dad has a password manager. He's 93.
807
00:44:29.449 --> 00:44:30.809
They can learn.
808
00:44:31.469 --> 00:44:33.269
And the other thing I do with them too is
809
00:44:33.389 --> 00:44:36.139
I often will do screen sharing with my grandma just
810
00:44:36.199 --> 00:44:40.199
to like show her because it can be really frustrating
811
00:44:40.239 --> 00:44:43.309
walking through all the steps with her just as her
812
00:44:43.349 --> 00:44:45.829
brain gets older. And so I'll sit there and I'll
813
00:44:45.849 --> 00:44:48.349
show her, okay, this is the button you want to press.
814
00:44:48.739 --> 00:44:51.369
Just so that we have that to be able to
815
00:44:51.550 --> 00:44:54.530
recognize what's real, what they actually need to be clicking on.
816
00:44:55.050 --> 00:44:59.829
Absolutely. And something to consider, I think, for everybody is
817
00:45:00.190 --> 00:45:04.750
tablets and phones are computers. They are not inherently safe,
818
00:45:05.030 --> 00:45:10.070
especially not for children. parental controls exist for a reason
819
00:45:10.429 --> 00:45:13.849
use them especially for younger children if for no other
820
00:45:13.889 --> 00:45:17.590
reason than to keep the in-app purchases and applications yeah
821
00:45:17.780 --> 00:45:21.800
I've fallen victim to that but you can also use
822
00:45:21.840 --> 00:45:24.969
it for your grandparents Yeah. And you can use it
823
00:45:25.130 --> 00:45:29.409
to just make sure that they're keeping things safe. And
824
00:45:29.429 --> 00:45:31.829
I mean, have a conversation. Don't be sneaky about it.
825
00:45:31.909 --> 00:45:35.010
But it's like, hey, so this doesn't get messy for you, Grandpa.
826
00:45:35.030 --> 00:45:36.969
Do you mind if I do this? Yeah.
827
00:45:37.030 --> 00:45:39.780
And half the time they, mine at least, they want that.
828
00:45:40.059 --> 00:45:41.460
Exactly. Exactly.
829
00:45:41.579 --> 00:45:41.880
So....
830
00:45:43.389 --> 00:45:47.250
There are controls that exist, and even though they say parental,
831
00:45:47.289 --> 00:45:49.730
you can still set them up and you can use
832
00:45:49.789 --> 00:45:54.090
them to lock down and just keep the machines a
833
00:45:54.219 --> 00:45:57.980
little bit more restricted and prevent apps from being installed
834
00:45:58.000 --> 00:46:02.159
that you don't like, prevent purchases from going crazy, etc.
835
00:46:02.280 --> 00:46:05.420
And all of those things can help a lot with
836
00:46:05.460 --> 00:46:09.110
making sure that things aren't drifting towards danger. Yeah, absolutely.
837
00:46:09.429 --> 00:46:14.059
Absolutely. So if anybody listening, kind of closing out, if
838
00:46:14.119 --> 00:46:17.480
they had to remember just a couple things that they
839
00:46:17.500 --> 00:46:20.820
can do to keep their online identity safe, what are
840
00:46:20.860 --> 00:46:23.590
those things that you would recommend top of the list?
841
00:46:23.809 --> 00:46:27.650
Top of the list, keep it private. Use a password manager.
842
00:46:28.909 --> 00:46:32.619
And three, don't click on links in an email. Just
843
00:46:33.000 --> 00:46:36.480
go directly to the website. You can reset a password
844
00:46:36.500 --> 00:46:38.739
directly on the website. You don't need to click that link.
845
00:46:38.960 --> 00:46:42.940
And then the last thing is slow down. Don't panic.
846
00:46:43.280 --> 00:46:45.980
Take a deep breath. Yeah. Is it too good to
847
00:46:46.039 --> 00:46:50.139
be true? Be skeptical. Is it a really high pressure tactic?
848
00:46:50.489 --> 00:46:52.969
You need to do this right now. Take a minute.
849
00:46:53.090 --> 00:46:58.550
Take a pause. Those things together will keep you safe. Fur,
850
00:46:58.909 --> 00:47:02.030
nothing is perfect. It will keep you safer and allow
851
00:47:02.090 --> 00:47:05.639
you to spot some of these attacks and scams when
852
00:47:05.659 --> 00:47:06.260
they're coming in.
853
00:47:06.460 --> 00:47:09.710
Yeah, absolutely. Absolutely. I also have a bonus question that
854
00:47:09.730 --> 00:47:11.769
I ask every guest. What is a tech tool that
855
00:47:11.809 --> 00:47:13.789
you are loving right now in your everyday life? I
856
00:47:13.829 --> 00:47:15.949
think maybe we talked about it a little, but wanting
857
00:47:15.969 --> 00:47:16.429
to hear from you.
858
00:47:16.650 --> 00:47:19.510
My biggest one is my password manager. It saves me.
859
00:47:19.730 --> 00:47:21.750
What are some good ones people can look into?
860
00:47:21.949 --> 00:47:26.360
The one I use is 1Password, but there's also LastPass
861
00:47:26.860 --> 00:47:30.280
and various other things like that. One thing we didn't
862
00:47:30.320 --> 00:47:31.960
touch on, but I want to put it out there,
863
00:47:32.300 --> 00:47:36.500
using your phone for two-factor authentication where they send you
864
00:47:36.519 --> 00:47:40.119
a code. is not the world's most safe solution these
865
00:47:40.179 --> 00:47:44.460
days they can do sims they can do sim spoofing
866
00:47:44.500 --> 00:47:48.659
basically and get those sms's that are supposed to go
867
00:47:48.679 --> 00:47:51.139
to you to go to them they can intercept them
868
00:47:51.489 --> 00:47:56.139
so you're better off using like google authenticator or one
869
00:47:56.159 --> 00:48:00.269
of the systems in like one password etc so for
870
00:48:00.349 --> 00:48:03.210
me i love i love these tools mainly because it
871
00:48:03.250 --> 00:48:07.769
puts all my passwords together in one place. And honestly,
872
00:48:07.809 --> 00:48:10.289
if they get hacked, do your passwords get exposed? Yes,
873
00:48:10.349 --> 00:48:13.670
I'm going to acknowledge that reality. But do your research,
874
00:48:13.730 --> 00:48:17.469
look into these companies, find one that has a good reputation,
875
00:48:17.860 --> 00:48:21.500
doesn't have a history of data breaches. They have to
876
00:48:21.559 --> 00:48:24.679
report on this stuff. You can do some and find one.
877
00:48:25.039 --> 00:48:28.179
And it's so much easier because I'm not reusing passwords.
878
00:48:28.239 --> 00:48:33.670
I'm If I need to update a password, it's really simple.
879
00:48:34.050 --> 00:48:39.210
My two-factor authentication is set up. It just really makes
880
00:48:39.250 --> 00:48:43.269
things smooth. And even better, I have shared vaults with
881
00:48:43.349 --> 00:48:46.320
my children, which means if I need to get into
882
00:48:46.389 --> 00:48:49.900
one of their systems to help them with technology sometimes,
883
00:48:50.099 --> 00:48:52.300
it's very easy for me to do that. I can
884
00:48:52.340 --> 00:48:55.159
help my parents because they can share stuff with me.
885
00:48:55.820 --> 00:49:01.780
It really is incredibly helpful, especially to share stuff. Yeah, absolutely.
886
00:49:01.800 --> 00:49:04.400
OK, looking into that right after this. Well, thank you
887
00:49:04.440 --> 00:49:07.139
so much for joining me. Let us let our listeners
888
00:49:07.199 --> 00:49:10.260
know where can they learn more about this topic and
889
00:49:10.280 --> 00:49:13.409
kind of connect on anything further they might want to know.
890
00:49:13.550 --> 00:49:17.849
Yeah, there's a lot of really good information online. You
891
00:49:17.869 --> 00:49:20.559
have to be skeptical of where you get. it from.
892
00:49:20.739 --> 00:49:24.199
But if you go online, I don't have a name
893
00:49:24.260 --> 00:49:27.360
off the top of my head, unfortunately, but go to
894
00:49:27.619 --> 00:49:32.949
a verified source. If you go to Gmail's documentation, Google's
895
00:49:33.010 --> 00:49:37.619
mail documentation, that would be a verified source about... password
896
00:49:37.860 --> 00:49:42.469
about what to do. If you go to 1Password or
897
00:49:42.550 --> 00:49:45.829
one of these password managers, they will have information as
898
00:49:45.909 --> 00:49:49.409
well about how to set up your accounts properly. And
899
00:49:49.489 --> 00:49:52.690
you can, sometimes you'll see in a news article, they
900
00:49:52.710 --> 00:49:56.389
will reference a source and things like that, that will
901
00:49:56.429 --> 00:49:58.730
be good. I can maybe follow up with a couple
902
00:49:58.750 --> 00:50:02.590
of good ones to you offline and just send you
903
00:50:03.179 --> 00:50:04.340
a couple of additional ones.
904
00:50:04.599 --> 00:50:07.780
Love it. Awesome. Well, thank you so much for joining me.
905
00:50:07.860 --> 00:50:11.119
Tune in next time for more tech tips. And yeah,
906
00:50:11.300 --> 00:50:11.880
thanks for joining.
907
00:50:12.260 --> 00:50:16.320
Thanks for joining TIFF Talks Tech. Tune in next time
908
00:50:16.420 --> 00:50:20.980
for more candid conversations, actionable advice, and a whole lot
909
00:50:21.179 --> 00:50:25.920
of tech talk. In this fast-paced world of multifamily marketing,
910
00:50:26.139 --> 00:50:29.630
understanding tech should not be a challenge. It should be
911
00:50:29.650 --> 00:50:30.909
a conversation.