spk_0: 0:01
Welcome to another episode of this weekend. HealthTech. We cover the latest news and trends in the health tech industry. My name is Jimmy Kim, and I'm accompanied by my co host Big Hotel. What's going on? What's up, Jimmy? Are you ready for this? Another week. It feels the same. But our topic is exciting today. You know, eyes especially exciting because, you know, finally seeing, ah, little glimmer of hope. We're here in Ontario, Canada, where we live. They're starting to talk about, you know, dare I say there. I say reopen. Don't want I don't want Oh, I don't want to jinx anything, but they are starting to do some planning for that. And, ah, you know how that goes really hand in hand with what we're gonna talk about today?
spk_1: 0:45
Exactly. Yeah, both in U. S. And in Canada, Like you said, there's glimmer of hope. You know, all the states and provinces. I mean, they're starting to talk about reopening, which is amazing. I thought this day would never come again. We do these episodes to kind of stay ahead of the curve a little bit, or she should have used a different word. There I mean, is the cove it 19 curve starts flattening. I mean, again, all our topics every week that we do on this part. Guess we are trying to stay ahead of what's going on and what's happening and what's coming up. But that's why I think what we want to talk about today is is as things start coming back on, you know how hospitals are preparing for reopening. Right? So the topic today is reopening off health care services. And what are the tools and planning that goes into this?
spk_0: 1:46
You know what I find really interesting about this? When you when you first brought this topic to me, you told me that we're gonna talk about reopening of hospitals. I'll be honest. The very first thing that came to my mind was the hospitals were closed, you know? And you started explaining to me like when you explain t everybody what you told me when I went to the hospital clothes that I didn't realize they were even close.
spk_1: 2:07
The hospitals are definitely open, as we all know. I mean, everyone is is aware of hospitals, you know, that's the place you go. I mean, if you if you did get coronavirus. But I think I think that's why a topic is reopening of health care services. Because all these elective surgeries or let's say, for example, if you needed hip replaced, man or if you were rating for an A C L surgery off your knee, whatever the case may be, all these surgeries were delayed, right? They were all told, Hey, you know what you are. It's not Dave. You don't want to get this fixed. We do want the surgeries to happen, but they were put on hold right temporarily as B had the current. We still have this situation. We should be very clear that, you know, it's still very critical. It's still very serious situation there. We're not saying, you know, we are past this phase, but it is getting their gradually light. So as we get there, let's start talking about re opening up the other health care services ever put on hold. Or let me ask you. I mean, are you looking forward to this? I mean, what's your reaction?
spk_0: 3:21
Um, my reaction is Ah, I'm a little nervous a little say, but my reaction is I kind of didn't mind it. As much as I thought I would mind it, I thought I would be really bored. I could be dying to go out old time. Um, I wanna hang out with my friends, go out to the go to the gym, and I get the hustle and bustle of things. But if I could be honest over the last couple weeks, many weeks of actually enjoyed slowing things down, of enjoyed, of, enjoyed, slowing things down, which kind of has invigorated like other other things where I was always Just Go, go, go, go, go! Get on the subway, Get in the car, travel somewhere, Do something. You get to start working people out and never really had all this extra time. So I've actually, like I said, enjoyed a little bit more than I thought I would.
spk_1: 4:10
I have been. I have been enjoying cooking a lot more so, like, I mean, you know, staying home. We have been cooking pretty much every day
spk_0: 4:21
being asked something. I know you enjoy cooking, but does your family enjoy your cooking? That's the real question.
spk_1: 4:29
I hope
spk_0: 4:30
so. Uh, if they're not throwing food at you, I'm sure I'm sure they don't mind it too much.
spk_1: 4:38
Yeah. I mean, I think they're not gonna tell you know what? They have been enjoying my foot, Jimmy. Family. Your investigative, I e look up. What
spk_0: 4:50
does it knows that fix family? Because listening. Tell you
spk_1: 4:53
I don't know you. I hope they're not listening to this episode player.
spk_0: 4:59
Okay, so you've been joined Cooking like what else? What else? Have you enjoyed it? I guess. What else have you not enjoyed?
spk_1: 5:05
I'm I'm getting to be honest with you. So all the meetings, you know, more and more meetings having happening with video, it's not just voice. There's video on because again, it just helps during these times when everyone's working from home, it helps us each other. But after so many weeks, if you like now you know, video chat with co workers and video chat with family and friends. And it's like, Okay, you know, I Maybe I'm getting to the point where OK, let's I don't want to turn on the video again. I think professionally, it's fine. Ah, it makes sense. But I don't know what What do you think? I mean, I just feel like yes, Maybe I feel like I have seen family and friends Mawr. You know what I mean? Like virtually then an unusual before the situation Because, yeah,
spk_0: 6:11
for me, while you know what I do and I in the last week I mentioned what I what I have been have been up to, which is I've been doing a lot of, ah, live online classes. Every day I'm in front of a camera. What's pretty crazy is that I'm in front of the camera most of time people can on, like, the infraction is I'm the one talking all the time and showing and everyone's on mute. So ah, that I find very eerie, eerie. But also, I'm having a great time doing I love it. Um, in terms of what I really like is getting together with a couple friends, um, and having like a Friday and I drink with them. And the best part is like just closing the laptop or shutting down the system, and it's like, Man, I'm home. I'm in my like jammies. You just go to sleep like that's the best part. But from
spk_1: 7:00
what I did wonder, though, Yeah, I mean, when you do those classes. I always wondered as you mute everyone, how does that feel? Right? Like it's you're talking, you're showing all the exercises and that's amazing. But yeah, now that you said that, I I can I wondered how that
spk_0: 7:17
means feels like like, don't take this the wrong way. But for me, it feels almost like lonely because it's just like I'm like, Okay, my feeling, that gap am I saying, Am I saying enough? Am I saying too much? Should I just should just be quiet right now. Like all kinds, I'm having this constant battle throughout my head as this is happening. People enjoying this on my God, are they just staring at me blankly? You know so
spk_1: 7:39
well. So that's where I think it It has actually really improved for professionally. You know, all these meetings that we have with our teams with with our clients having the video on actually has helped a lot, because now have you actually see the reaction on the other side most of the time
spk_0: 7:59
with no reaction like I've had ah, someone someone admit on one of the zoo meetings that she got caught just kind of blankly staring like getting lost in her cell phone. Um, and I guess it was her turn to speak. And then all the sudden, it just went silent, like the zoom chat and everyone just staring at the screen when she looked up to the O. Ah, I'm sorry. I got busted. You know, she fessed up. No, we're multitasking. Yeah, Yeah. No, exactly. No more multi type, no more multi task. Especially if you I don't know what you use, but well, I use a lot of zoom, So, you know, the grid view. You see everybody and just like, yeah, you know, creeps,
spk_1: 8:35
liars, everything. Soon who go hang out mean, um,
spk_0: 8:42
use the web. WebEx
spk_1: 8:44
bags you don't want actually like Quebec's used to be number one. And now I feel like it's all zoom and teams and Google hangouts. So maybe you have axes a little bit in the background nowadays. Yeah, I You know, the numbers are definitely going down.
spk_0: 9:00
Of what for? For WebEx or
spk_1: 9:03
bad backs, I think. Well, you don't. I mean, this course it won't be happy that I said that, but this is just
spk_0: 9:10
my personal What for me on the terms of being of the teach and kind of do stuff. I would rank zoom number one and hands down in terms of ease, ability. Um, quality. We had We had a deejay calm and spend for us on Friday. I think it was too bad. Was worried about, like, the bit rate going through, but wasn't wasn't too too bad you can't do that like I couldn't. I couldn't do that on Google hangouts. Could I Can't Definitely can't do that on like WebEx You don't have it come as clears that. But
spk_1: 9:44
exactly. Yeah, I think Rebeck's probably then keep up similar to ah, similar dude,
spk_0: 9:52
my space blockbuster. Don't you remember when MySpace was huge, though?
spk_1: 10:00
Oh, yes. 100%. Yeah. And then it is then that
spk_0: 10:03
Facebook capitals
spk_1: 10:04
disappeared. I mean, Facebook. Yeah.
spk_0: 10:06
So the zoom is the new Facebook coming in. Just crushing these old platforms.
spk_1: 10:11
Exactly. Yeah,
spk_0: 10:13
but, you know, you were talking about today. Ah, your So you mentioning about reopening, reopening the hospitals? Do you have any? Do you have any live examples for us of And you Do you know of any hospitals right now that are trying to reopen or in the process of reopening?
spk_1: 10:28
Yes, definitely. So we have hospitals all over us and and even in Canada, and I'll give you an example off couple hospitals in Kentucky. So Kentucky is in the phase one off reopening and one of the first things there's you know you started, obviously is is turning on the other health care services ever put on hold. So that's where you know, we are talking to two CEOs and Cee Io's and and seeing what tools we can help with as they start to gonna plan on opening the diagnostic services or the radiology work or the non urgent or elective procedures. What even the ambulatory right the clinic visits. So all these things are coming back on, and you need to again plan for this because now what's going to happen is, you know, not just it's now. You have to be prepared for the covert 19 patients and also the non Corbett 19 patients, right? So before I mean before, they kind of started saying OK, you know what? Let's start bringing on the other services. Hospitals were pretty much geared for Cove in 19 like the drive throughs, any of any patients coming in. These other things of you gonna do before the patient walks into the hospital? You know, the temperature checks and all that stuff. So now you still need those things. But you also need to start preparing for all these other procedures. Never put on hold. So how do you do that? Right. How do you bring Bring on the old stuff that you always did and then also stay ready? Hopefully not. You know, hopefully there's no surge. Ah, Corbett, 19 patients search. But if that does happen, you still have to be ready.
spk_0: 12:29
Right? And, uh, I guess you would know this better than anybody. But you know what the situation like was You know, what the situation was like in in Kentucky talking to these talking these hospitals. Did you Did you hear that? They felt like overwhelmed. Um, you just get a sense of idea of where they are, where they were, and, uh, you know how I guess how quickly they're now opening or how slowly depending how you look at it.
spk_1: 12:56
Kentucky wasn't head so bad. I mean, you know, they they weren't obviously in the top 10 or anything. They had about 3500 cases of colonel eyes and, you know, maybe around 180 debts in the whole state. So still pretty significant, obviously, you know, it's not. It's not small numbers at all, but the curve has is definitely started to flatten. And what they are saying is, you know what? The numbers are not going up there, not doubling every day. It's flattening. So now that start planning to reopen. I mean, it's it's probably not a situation like in China, you know where again, You know, the one thing kind of going sidetrack here, But the numbers coming out of China, I don't know if you trust that 100% right? I mean, but what they're saying is, yeah, I just want to bring up this example on. You know, the curve is pretty much like the numbers are almost zero. They're like there's no new cases, local cases. I mean, what they're saying is all that almost of the new cases are from people coming in coming back home to China.
spk_0: 14:19
Well, for me, you know, a Mayan like I'm on a replica. Listeners get the, you know, get this out of me, you know, as I was, always can't get to, like, some 10 4 hat portion of our talk, which is I'm very what's a skeptical or I want. I'm the type of person I want to Seymour coming more information coming out of other countries in general, right? Like how even the way, The way. I guess you would say you look way like media would spin it in a North American culture is different than how it would be, Let's say in China, which would be their different. And let's say Italy, right? Like, you know, I mean, like, you're your own country's media is going affect some stuff, right? Like depending they're gonna pick and choose the the types of things that they want to see. So are most skeptical about that, Because wouldn't you say, like, even in Canada here, Perhaps we're not sure of exactly what the numbers are, either right? They put out the numbers, but do they really know?
spk_1: 15:17
I would. I would trust the numbers out of Canada, US, Italy, Germany, friends, who else? Switzerland, Sweden, and you get them, you give it. I'm going with this a lot more than that's a China or India or Bangladesh or Thailand, but And I think there was it Ecuador or what? One of these countries in, um, in South America or Central America? There, Apparently the numbers in reality were 15 times then what was being reported? So they were actually one of the worst head countries. But anyways, I think, um, you know that that whole thing about we'll never find out. Maybe the true numbers. But the point is, you know, as things start coming back on, you know, let's let's talk with this example off. Wuhan, China. And, you know, as we big since our topic is about preparing for reopening services and one of the things So Lenovo, the tablet in the phone Ah, factory is in Wuhan, China, right? You know, you know, the no vote
spk_0: 16:40
I know LabOne alone ovo the brand. I didn't realize it was Ah, I didn't realize the factory was so I guess I should have realized the factories in China. Yeah, like
spk_1: 16:51
like the other nine out of 10. Exactly. And so again, Ah, first case reported off coronavirus coming out of Wuhan, China, and we'll never know how that how old thing happened. But either way, you know, as things started coming back on, like in in the linoleum factory. What they were doing is as employees were coming back two word every employee reporting to work had to first thing do was check in. They had supervisors appointed throughout ah factory. You know, a different entry points and you will report to one of the supervisors, and they would do or temperature check right and see if your temperature is over 37 0.3 Celsius or 99.1 fair tonight. And if it is over that threshold, then you are flagged, right? So every temperature check and temperature checks happen throughout the day, apparently four times a day. Yeah, and But every check is is documented, right? So they have developed a system to actually track every employee's temperature check just so that it's documented and the in. And if that is a trend of any kind, you know, then then they'll know right away.
spk_0: 18:22
But you know that that's happening here now, too, right? Even at your local grocery stores, I think, um, put it in the show notes. But Longo's just announced that they're going to be doing temperature checks for, uh, for employees
spk_1: 18:36
and the Dragon Don Canada.
spk_0: 18:38
Yeah, I don't I don't know, but I don't know how far in the tracking and documentation,
spk_1: 18:43
so they'll Yes. I mean, they can. They can. I think you're right. More and more places are are starting to test before employees come into work. You know, make sure the temperature is is not over those thresholds that we just talked about, but to go I mean, in health care, since since we focus on health care, what I'm saying is I think that's an amazing system, right? Because you are dealing with with patients, and it's vital that all, obviously all the employees are healthy and and you don't passing on current virus to anyone else. Maybe having a system like that may be having an app like that that would track every employee and and documented. I think that makes sense, right? I mean, I tried to research a little bit to see if there was anything like this available and in my conversations, even with, um, the Cee Io's You know, we kind of discussed this briefly, but there wasn't any system out there that that again, our team is looking into it. But we were unsure. So if any of our listeners are listening and if they have any recommendation off any system that they know that that would easily, um, that can be easily adapted again. You know, I think how, from a technical standpoint, I don't think it will be that difficult. Right, Because you haven't employee list you can easily on your intranet on your SharePoint site, for example, you can easily come up with a system that would that would document and track every employee temperature check that it is possible. So it's not rocket science at all. But I was just thinking, you know, out of the box if there was something that you can plug in your hospital employee list and then start using
spk_0: 20:29
it. Okay, so you know where I'm gonna lead this too, right? But I think we're doing enough have Selves ever. So is ready given idea. Tracking employees, temperature, privacy, privacy. The P were Yeah, the p word. Right
spk_1: 20:48
again. I'm not I'm not saying I'm not saying Well, actually, you know what? I noticed one of the hospital, um, in again. You know, I look at a lot of hospital websites, both in U. S. And in Canada. A lot of times, even in Europe by I had did not come across that many in where they actually displayed the numbers in terms off hate. These are how many current of IRS covert 19 positive patients we have today, right? Like actual displaying on the home page. These you know, we have five patients. Two are in I C U right, and the other three were monitoring, for example, right, Like actually displaying information on the hospital website. I think I think that makes sense. Like if you are thinking about a Z, we start thinking about reopening services. And if you have a procedure that's, you know, that's can maybe hold for a little bit longer and you see that statistic displayed, You know, let's say if there's 20 patients right in this hospital that are covert 19 positive and you looked at that number, you may rethink about getting that procedure done or or if there is enough information and this is the other part two, right? Like I mean us. One of the things that a lot of our clients are doing is they are displaying very clear instructions on the hospital website for what exactly the hospital is doing for patient safety. But example, visitor management, right? Like absolutely no visitor management there. They're actually using video calls. Ah, it's family. So, um, like nurses or clinical staff, they actually reach out to patients, family, and in help the patient with the video call, right? Like so. So all these in from all this information is on the hospital website. So that should help. Obviously, if you are starting to think about okay if I want, you know, as they start reopening other services very clear instructions on Hey, this is how we're managing Kobe, 19 patients or monitoring Kobe. 19 patients in these locations. And these are the other locations that were coming that we're starting to bring back up for diagnostic services or radiology services, for example, right? I mean, I think I think that would like very clear instructions for the public is definitely very critical and even on social media, right. So it goes in tandem. The information that you have when you're public website should also go on your social media outlets. So that they us staying connected with your community in your region.
spk_0: 23:53
But don't you think perhaps the reason why they first of all, I think having the numbers up there is is a good idea, or it would be a great option. T be able to see how many people are. They are because yeah, that would probably change your mind whether or not to go there to get that surgery, etcetera, etcetera. But I also think even though it is hospital, there is like that business element to it. Right where you want people coming to the hospital. You don't want them to be scared. So instead of splashing like okay, we have 20 at X y Z hospital, but at ABC Hospital, they only have three. Right? So you're gonna go to the ABC hospital. You know, you re think that choice, but I'm gonna find that doctor and then, you know, then essentially, the hospital loses business, right? But then having the information up there about all this, like health information, this is what we're doing. You know that that's better business. And that's ah better wayto ensure that you're the clients that are coming in. You know they feel safe. My opinion anyway.
spk_1: 25:00
No. There you go. So I think we are 50 50 year, and you know, I think hospitals. In my opinion, I think it's better to communicate as much as possible and exactly what the situation is. Let me give you an example. Off, Uh, Modena, Italy. I'm probably Hopefully I'm pronouncing that correctly. But, you know, even Italy, right? Like as Italy had one of the worst numbers. I mean, they were really battered by Corona virus. And, you know, even they are now starting to open up businesses and in some shops and hospitals there, they are really scared, right? As I was reading an article where one of the doctor was saying that they they're looking forward to this whole reopening off businesses and bringing on even more services in the hospital. But they're absolutely scared and actually preparing for a second wave off covert 19 cases because you don't know what's gonna happen. As things start to come back on a zall, these shops and businesses started to open. So that's where hospitals, even over there in Italy, you know, they are still prepared for a second wave as they open of other services and and they are putting up as much information as possible on their rap sites as well, you know, indicating the same things that we're doing today. For example, you know, call before you come in, right? Like and in the fall of the procedures, when you do actually come to the hospital. If that is the drive to, like, follow all those instructions, stay in your car, let us do the temperature checks and so that those things are not going away. But what you know, what they have done is they have displayed exactly the the information that patients will need to get the other procedure stunt. And that's where the primary doctors or, ah, if you are going to your primary doctor, if you're going to a specialist for those other services, they will provide you the exact instructions right on on what to do and one of the things. So when we were talking Teoh um, the CEO about about one of the C I was about reopening. What we were talking about is it makes sense to have as much information as possible before the visit. So, for example, getting the preregistration done online, right? Because a lot of times you don't in these situations, you don't want to go into the clinic and fill out a form with 15 other patients
spk_0: 28:02
with the same like broken pen, broken HP pencil or that with blue pen that's been taped up so many times on a piece of string, and it's like it's hanging off. We'll
spk_1: 28:14
hear you do need a pen here. Here I have one here, let's share this man exactly. So let's get a lot of that. You know, let's get that information beforehand before the visit. So we were We were discussing about pre registration. You know how vital that is as these services come back on and patients need to be given instructions on hey before you before your visit. Make sure you go online at least 24 48 hours before and fill this form online and even upload your insurance card. And you know, whatever other information that that you need for the visit, go ahead and take a photo on your phone and upload that stuff. So when you go for your visit, it's like the very minimal time spent on the at the registration desk.
spk_0: 29:06
You know, this sounds like it sounds exactly like the airport. Like Put put in all your information. You're checking in your luggage, you get get as much as you can done online before before you come to the airport. Then you can kind of take it online. Why timeline streamlined, like, Why? Why not? If it works for the airport where they see thousands of people, why wouldn't it work right for hospital? Which is which is
spk_1: 29:33
You know what, Jimmy? That's a great point. I mean, remember Navy
spk_0: 29:37
credit for that? Just remember, it's it's on this podcast. Anybody listening of it comes out in the next meeting and says, You know, it's like it's like, I'm actually
spk_1: 29:48
going to do that But I probably won't give you credit.
spk_0: 29:52
It's fine,
spk_1: 29:52
since you will never know but May. But I think I think that that exactly, very good analogy. So, yeah, I mean, why don't you check in online and have your boarding pass? So this is kind of like your boarding pass for your clinic visit and have that on your phone and you're ready to go. Hey, I my pre register online or I You know, in this case, I checked in online. Here's my boarding pass. Come on, let's get
spk_0: 30:21
this knee replaced. Like the things like that. The things like the tedious things that you would do while you're waiting, like, you know, putting in your putting. In our case, you're putting in our, oh hip number putting in our address putting that. We feel that out constantly over and over and over again. You know, when it's ah, it just makes sense that you do have a boarding pass. This this you and I we can agree on with. Boom, There we go. We made history. Everybody and I finally agreed on on somebody just just
spk_1: 30:49
broad check in airport, check in procedures to a hospital. Amazing. And but these are they? I think we you know, we will need a lot of innovation. And I think in the in the last episode we talked about innovation and how that will be so many aps. Andy, I, um not just for covert 19 but, you know, even even post pandemic, right? All these aps of you will use I'm in telehealth, as we know, has gone through the roof in terms of numbers, but again, you have to be innovative. And I think that's where we're starting to see. Um, you know, the ways that we used to do things, they we don't have to say it stays status quo, right? Like let's let's let's make sure that patients are safe. Let's make sure staff is being safe and and the way to do this is used technology use the right tools that are available and even for staff, Like, for example, you know, with, um, a lot of these services being put on hold. Ah, for the latte for the past few weeks, you know, that a lot of the staff members were probably not coming to the hospital, right? And and maybe they were, you know, with reduced. Maybe maybe there were reduced hours for staff. Um, but either way, as as things start to come back on, you know, there needs to be clear communication for staff as well, right? Because there might be some employees who may feel anxiety about going back to work with current of IRS. Right? They made I mean again, if you have been working in the hospital, you're probably used to a lot of these different diseases, and you know, there's a lot of procedures and policies in place to keep everyone safe. But even then, this is something unprecedented. And it's so new that even some staff members may have anxiety about going back to work. And that's where I think Intranet, You know, the hospital intranet. Ah, whatever technology is being used for that, rather that SharePoint or WordPress or anything that's being used for the intranet there needs to be cleared communication. Four staff members. This is how we're gonna bring on more services. These are the steps that everyone needs to follow. Right. We get three year old test employees when you come in. Maybe well documented, as we were talking about in the beginning of the episode. And maybe there also needs to be two way communication on the Internet.
spk_0: 33:30
So everyone Hey, listen, I just want to mention one thing here. We lost Vic for a second, uh, appears that he's living in the Stone Age and his Internet has stuffed working. So thankfully, we have Vic now on the landline recording. Vic, what's up? I'm back. You don't know what's going on. Do you have been, I think everyone. I think everyone turned on their Netflix. What happened? What's it? Everybody in the house. I was like Netflix time. Um, listen, I'll say a little a little something and then we'll end it off on your final for me when I, when I look at this whole situation, will never be ready for hospitals. Businesses to reopen will never be for sure. Even if there was a vaccine and hospitals being weary of of countries reopening of In this case, I heard in the case of Ah, Vegas with Caroline Goodman, She's she's one of the she's the mayor of Vegas and she's pushing really hard for for business to open. There are, even in Ontario, uh, Rob Ford he was, he was quoted saying he feels pressure from businesses, businesses to reopen. And, of course, there's gonna be concerned with hospitals. Hospitals have their own agenda. Businesses have their own agenda. The economy has their own agenda, right? And I think what's the really cool thing about this is on what we're gonna get the most of most out of this is that technology, health technology. It's more specifically, and the different innovations are gonna come out of this are going to going to allow for businesses, the economy and allow for hospitals and the people who run the hospitals to somehow mean in the middle ground. And I think that's I think that's gonna be a huge thing. Absolutely. Yeah, that was. And like you said, I mean, I think we probably will never be ready for this. I mean, there's a lot of anxiety on on going back out and, you know, opening up shops and businesses. But I think we do have testing available, and a lot of hospitals will use the PCR, an antibody testing, which is available. And I think I think it can be used for employees and patients to make sure everyone is safe. So as we as we start to prepare for reopening off more healthcare services, you know whether that whether if it's diagnostic services or ideology or clinic visits, the thing is that there needs to be planning clear communication and and use of tools and technology that's available right. Like we said, checking online before you go and make sure most as much stuff as possible is done beforehand so that they You're not putting, um, other patients or other staff members or health care staff members at risk. And I want to give the best of luck to all the health systems as they bring on as they start to bring on more and more health care services. And that's it. You heard it. You heard it from Vic, the man himself. My name is Jimmy Kim. That is another episode for this week in HealthTech. We'll be back next week. Make sure you hit that subscribe one. So you never miss an episode, Dick. I feel like that was because of goody. What do you think, men? It was great. Yeah. Yeah. Well, look, I hope maybe maybe I'll see you next week. Maybe I highly doubt it. But you know, the way things are going, I think that's gonna be, you know, sooner than we think. Can't wait. Yeah, I'm tired of looking at you on the video calls, So I hope can you have true through Jimmy came in front of me and we demand get the true Vic Patel smashing weights when we get back. I'll afford to it. But good night. Lisa's nighttime, right? Yeah. You know what I think it was? I think
Welcome to another episode of this weekend. HealthTech. We cover the latest news and trends in the health tech industry. My name is Jimmy Kim, and I'm accompanied by my co host Big Hotel. What's going on? What's up, Jimmy? Are you ready for this? Another week. It feels the same. But our topic is exciting today. You know, eyes especially exciting because, you know, finally seeing, ah, little glimmer of hope. We're here in Ontario, Canada, where we live. They're starting to talk about, you know, dare I say there. I say reopen. Don't want I don't want Oh, I don't want to jinx anything, but they are starting to do some planning for that. And, ah, you know how that goes really hand in hand with what we're gonna talk about today?
spk_1: 0:45
Exactly. Yeah, both in U. S. And in Canada, Like you said, there's glimmer of hope. You know, all the states and provinces. I mean, they're starting to talk about reopening, which is amazing. I thought this day would never come again. We do these episodes to kind of stay ahead of the curve a little bit, or she should have used a different word. There I mean, is the cove it 19 curve starts flattening. I mean, again, all our topics every week that we do on this part. Guess we are trying to stay ahead of what's going on and what's happening and what's coming up. But that's why I think what we want to talk about today is is as things start coming back on, you know how hospitals are preparing for reopening. Right? So the topic today is reopening off health care services. And what are the tools and planning that goes into this?
spk_0: 1:46
You know what I find really interesting about this? When you when you first brought this topic to me, you told me that we're gonna talk about reopening of hospitals. I'll be honest. The very first thing that came to my mind was the hospitals were closed, you know? And you started explaining to me like when you explain t everybody what you told me when I went to the hospital clothes that I didn't realize they were even close.
spk_1: 2:07
The hospitals are definitely open, as we all know. I mean, everyone is is aware of hospitals, you know, that's the place you go. I mean, if you if you did get coronavirus. But I think I think that's why a topic is reopening of health care services. Because all these elective surgeries or let's say, for example, if you needed hip replaced, man or if you were rating for an A C L surgery off your knee, whatever the case may be, all these surgeries were delayed, right? They were all told, Hey, you know what you are. It's not Dave. You don't want to get this fixed. We do want the surgeries to happen, but they were put on hold right temporarily as B had the current. We still have this situation. We should be very clear that, you know, it's still very critical. It's still very serious situation there. We're not saying, you know, we are past this phase, but it is getting their gradually light. So as we get there, let's start talking about re opening up the other health care services ever put on hold. Or let me ask you. I mean, are you looking forward to this? I mean, what's your reaction?
spk_0: 3:21
Um, my reaction is Ah, I'm a little nervous a little say, but my reaction is I kind of didn't mind it. As much as I thought I would mind it, I thought I would be really bored. I could be dying to go out old time. Um, I wanna hang out with my friends, go out to the go to the gym, and I get the hustle and bustle of things. But if I could be honest over the last couple weeks, many weeks of actually enjoyed slowing things down, of enjoyed, of, enjoyed, slowing things down, which kind of has invigorated like other other things where I was always Just Go, go, go, go, go! Get on the subway, Get in the car, travel somewhere, Do something. You get to start working people out and never really had all this extra time. So I've actually, like I said, enjoyed a little bit more than I thought I would.
spk_1: 4:10
I have been. I have been enjoying cooking a lot more so, like, I mean, you know, staying home. We have been cooking pretty much every day
spk_0: 4:21
being asked something. I know you enjoy cooking, but does your family enjoy your cooking? That's the real question.
spk_1: 4:29
I hope
spk_0: 4:30
so. Uh, if they're not throwing food at you, I'm sure I'm sure they don't mind it too much.
spk_1: 4:38
Yeah. I mean, I think they're not gonna tell you know what? They have been enjoying my foot, Jimmy. Family. Your investigative, I e look up. What
spk_0: 4:50
does it knows that fix family? Because listening. Tell you
spk_1: 4:53
I don't know you. I hope they're not listening to this episode player.
spk_0: 4:59
Okay, so you've been joined Cooking like what else? What else? Have you enjoyed it? I guess. What else have you not enjoyed?
spk_1: 5:05
I'm I'm getting to be honest with you. So all the meetings, you know, more and more meetings having happening with video, it's not just voice. There's video on because again, it just helps during these times when everyone's working from home, it helps us each other. But after so many weeks, if you like now you know, video chat with co workers and video chat with family and friends. And it's like, Okay, you know, I Maybe I'm getting to the point where OK, let's I don't want to turn on the video again. I think professionally, it's fine. Ah, it makes sense. But I don't know what What do you think? I mean, I just feel like yes, Maybe I feel like I have seen family and friends Mawr. You know what I mean? Like virtually then an unusual before the situation Because, yeah,
spk_0: 6:11
for me, while you know what I do and I in the last week I mentioned what I what I have been have been up to, which is I've been doing a lot of, ah, live online classes. Every day I'm in front of a camera. What's pretty crazy is that I'm in front of the camera most of time people can on, like, the infraction is I'm the one talking all the time and showing and everyone's on mute. So ah, that I find very eerie, eerie. But also, I'm having a great time doing I love it. Um, in terms of what I really like is getting together with a couple friends, um, and having like a Friday and I drink with them. And the best part is like just closing the laptop or shutting down the system, and it's like, Man, I'm home. I'm in my like jammies. You just go to sleep like that's the best part. But from
spk_1: 7:00
what I did wonder, though, Yeah, I mean, when you do those classes. I always wondered as you mute everyone, how does that feel? Right? Like it's you're talking, you're showing all the exercises and that's amazing. But yeah, now that you said that, I I can I wondered how that
spk_0: 7:17
means feels like like, don't take this the wrong way. But for me, it feels almost like lonely because it's just like I'm like, Okay, my feeling, that gap am I saying, Am I saying enough? Am I saying too much? Should I just should just be quiet right now. Like all kinds, I'm having this constant battle throughout my head as this is happening. People enjoying this on my God, are they just staring at me blankly? You know so
spk_1: 7:39
well. So that's where I think it It has actually really improved for professionally. You know, all these meetings that we have with our teams with with our clients having the video on actually has helped a lot, because now have you actually see the reaction on the other side most of the time
spk_0: 7:59
with no reaction like I've had ah, someone someone admit on one of the zoo meetings that she got caught just kind of blankly staring like getting lost in her cell phone. Um, and I guess it was her turn to speak. And then all the sudden, it just went silent, like the zoom chat and everyone just staring at the screen when she looked up to the O. Ah, I'm sorry. I got busted. You know, she fessed up. No, we're multitasking. Yeah, Yeah. No, exactly. No more multi type, no more multi task. Especially if you I don't know what you use, but well, I use a lot of zoom, So, you know, the grid view. You see everybody and just like, yeah, you know, creeps,
spk_1: 8:35
liars, everything. Soon who go hang out mean, um,
spk_0: 8:42
use the web. WebEx
spk_1: 8:44
bags you don't want actually like Quebec's used to be number one. And now I feel like it's all zoom and teams and Google hangouts. So maybe you have axes a little bit in the background nowadays. Yeah, I You know, the numbers are definitely going down.
spk_0: 9:00
Of what for? For WebEx or
spk_1: 9:03
bad backs, I think. Well, you don't. I mean, this course it won't be happy that I said that, but this is just
spk_0: 9:10
my personal What for me on the terms of being of the teach and kind of do stuff. I would rank zoom number one and hands down in terms of ease, ability. Um, quality. We had We had a deejay calm and spend for us on Friday. I think it was too bad. Was worried about, like, the bit rate going through, but wasn't wasn't too too bad you can't do that like I couldn't. I couldn't do that on Google hangouts. Could I Can't Definitely can't do that on like WebEx You don't have it come as clears that. But
spk_1: 9:44
exactly. Yeah, I think Rebeck's probably then keep up similar to ah, similar dude,
spk_0: 9:52
my space blockbuster. Don't you remember when MySpace was huge, though?
spk_1: 10:00
Oh, yes. 100%. Yeah. And then it is then that
spk_0: 10:03
Facebook capitals
spk_1: 10:04
disappeared. I mean, Facebook. Yeah.
spk_0: 10:06
So the zoom is the new Facebook coming in. Just crushing these old platforms.
spk_1: 10:11
Exactly. Yeah,
spk_0: 10:13
but, you know, you were talking about today. Ah, your So you mentioning about reopening, reopening the hospitals? Do you have any? Do you have any live examples for us of And you Do you know of any hospitals right now that are trying to reopen or in the process of reopening?
spk_1: 10:28
Yes, definitely. So we have hospitals all over us and and even in Canada, and I'll give you an example off couple hospitals in Kentucky. So Kentucky is in the phase one off reopening and one of the first things there's you know you started, obviously is is turning on the other health care services ever put on hold. So that's where you know, we are talking to two CEOs and Cee Io's and and seeing what tools we can help with as they start to gonna plan on opening the diagnostic services or the radiology work or the non urgent or elective procedures. What even the ambulatory right the clinic visits. So all these things are coming back on, and you need to again plan for this because now what's going to happen is, you know, not just it's now. You have to be prepared for the covert 19 patients and also the non Corbett 19 patients, right? So before I mean before, they kind of started saying OK, you know what? Let's start bringing on the other services. Hospitals were pretty much geared for Cove in 19 like the drive throughs, any of any patients coming in. These other things of you gonna do before the patient walks into the hospital? You know, the temperature checks and all that stuff. So now you still need those things. But you also need to start preparing for all these other procedures. Never put on hold. So how do you do that? Right. How do you bring Bring on the old stuff that you always did and then also stay ready? Hopefully not. You know, hopefully there's no surge. Ah, Corbett, 19 patients search. But if that does happen, you still have to be ready.
spk_0: 12:29
Right? And, uh, I guess you would know this better than anybody. But you know what the situation like was You know, what the situation was like in in Kentucky talking to these talking these hospitals. Did you Did you hear that? They felt like overwhelmed. Um, you just get a sense of idea of where they are, where they were, and, uh, you know how I guess how quickly they're now opening or how slowly depending how you look at it.
spk_1: 12:56
Kentucky wasn't head so bad. I mean, you know, they they weren't obviously in the top 10 or anything. They had about 3500 cases of colonel eyes and, you know, maybe around 180 debts in the whole state. So still pretty significant, obviously, you know, it's not. It's not small numbers at all, but the curve has is definitely started to flatten. And what they are saying is, you know what? The numbers are not going up there, not doubling every day. It's flattening. So now that start planning to reopen. I mean, it's it's probably not a situation like in China, you know where again, You know, the one thing kind of going sidetrack here, But the numbers coming out of China, I don't know if you trust that 100% right? I mean, but what they're saying is, yeah, I just want to bring up this example on. You know, the curve is pretty much like the numbers are almost zero. They're like there's no new cases, local cases. I mean, what they're saying is all that almost of the new cases are from people coming in coming back home to China.
spk_0: 14:19
Well, for me, you know, a Mayan like I'm on a replica. Listeners get the, you know, get this out of me, you know, as I was, always can't get to, like, some 10 4 hat portion of our talk, which is I'm very what's a skeptical or I want. I'm the type of person I want to Seymour coming more information coming out of other countries in general, right? Like how even the way, The way. I guess you would say you look way like media would spin it in a North American culture is different than how it would be, Let's say in China, which would be their different. And let's say Italy, right? Like, you know, I mean, like, you're your own country's media is going affect some stuff, right? Like depending they're gonna pick and choose the the types of things that they want to see. So are most skeptical about that, Because wouldn't you say, like, even in Canada here, Perhaps we're not sure of exactly what the numbers are, either right? They put out the numbers, but do they really know?
spk_1: 15:17
I would. I would trust the numbers out of Canada, US, Italy, Germany, friends, who else? Switzerland, Sweden, and you get them, you give it. I'm going with this a lot more than that's a China or India or Bangladesh or Thailand, but And I think there was it Ecuador or what? One of these countries in, um, in South America or Central America? There, Apparently the numbers in reality were 15 times then what was being reported? So they were actually one of the worst head countries. But anyways, I think, um, you know that that whole thing about we'll never find out. Maybe the true numbers. But the point is, you know, as things start coming back on, you know, let's let's talk with this example off. Wuhan, China. And, you know, as we big since our topic is about preparing for reopening services and one of the things So Lenovo, the tablet in the phone Ah, factory is in Wuhan, China, right? You know, you know, the no vote
spk_0: 16:40
I know LabOne alone ovo the brand. I didn't realize it was Ah, I didn't realize the factory was so I guess I should have realized the factories in China. Yeah, like
spk_1: 16:51
like the other nine out of 10. Exactly. And so again, Ah, first case reported off coronavirus coming out of Wuhan, China, and we'll never know how that how old thing happened. But either way, you know, as things started coming back on, like in in the linoleum factory. What they were doing is as employees were coming back two word every employee reporting to work had to first thing do was check in. They had supervisors appointed throughout ah factory. You know, a different entry points and you will report to one of the supervisors, and they would do or temperature check right and see if your temperature is over 37 0.3 Celsius or 99.1 fair tonight. And if it is over that threshold, then you are flagged, right? So every temperature check and temperature checks happen throughout the day, apparently four times a day. Yeah, and But every check is is documented, right? So they have developed a system to actually track every employee's temperature check just so that it's documented and the in. And if that is a trend of any kind, you know, then then they'll know right away.
spk_0: 18:22
But you know that that's happening here now, too, right? Even at your local grocery stores, I think, um, put it in the show notes. But Longo's just announced that they're going to be doing temperature checks for, uh, for employees
spk_1: 18:36
and the Dragon Don Canada.
spk_0: 18:38
Yeah, I don't I don't know, but I don't know how far in the tracking and documentation,
spk_1: 18:43
so they'll Yes. I mean, they can. They can. I think you're right. More and more places are are starting to test before employees come into work. You know, make sure the temperature is is not over those thresholds that we just talked about, but to go I mean, in health care, since since we focus on health care, what I'm saying is I think that's an amazing system, right? Because you are dealing with with patients, and it's vital that all, obviously all the employees are healthy and and you don't passing on current virus to anyone else. Maybe having a system like that may be having an app like that that would track every employee and and documented. I think that makes sense, right? I mean, I tried to research a little bit to see if there was anything like this available and in my conversations, even with, um, the Cee Io's You know, we kind of discussed this briefly, but there wasn't any system out there that that again, our team is looking into it. But we were unsure. So if any of our listeners are listening and if they have any recommendation off any system that they know that that would easily, um, that can be easily adapted again. You know, I think how, from a technical standpoint, I don't think it will be that difficult. Right, Because you haven't employee list you can easily on your intranet on your SharePoint site, for example, you can easily come up with a system that would that would document and track every employee temperature check that it is possible. So it's not rocket science at all. But I was just thinking, you know, out of the box if there was something that you can plug in your hospital employee list and then start using
spk_0: 20:29
it. Okay, so you know where I'm gonna lead this too, right? But I think we're doing enough have Selves ever. So is ready given idea. Tracking employees, temperature, privacy, privacy. The P were Yeah, the p word. Right
spk_1: 20:48
again. I'm not I'm not saying I'm not saying Well, actually, you know what? I noticed one of the hospital, um, in again. You know, I look at a lot of hospital websites, both in U. S. And in Canada. A lot of times, even in Europe by I had did not come across that many in where they actually displayed the numbers in terms off hate. These are how many current of IRS covert 19 positive patients we have today, right? Like actual displaying on the home page. These you know, we have five patients. Two are in I C U right, and the other three were monitoring, for example, right, Like actually displaying information on the hospital website. I think I think that makes sense. Like if you are thinking about a Z, we start thinking about reopening services. And if you have a procedure that's, you know, that's can maybe hold for a little bit longer and you see that statistic displayed, You know, let's say if there's 20 patients right in this hospital that are covert 19 positive and you looked at that number, you may rethink about getting that procedure done or or if there is enough information and this is the other part two, right? Like I mean us. One of the things that a lot of our clients are doing is they are displaying very clear instructions on the hospital website for what exactly the hospital is doing for patient safety. But example, visitor management, right? Like absolutely no visitor management there. They're actually using video calls. Ah, it's family. So, um, like nurses or clinical staff, they actually reach out to patients, family, and in help the patient with the video call, right? Like so. So all these in from all this information is on the hospital website. So that should help. Obviously, if you are starting to think about okay if I want, you know, as they start reopening other services very clear instructions on Hey, this is how we're managing Kobe, 19 patients or monitoring Kobe. 19 patients in these locations. And these are the other locations that were coming that we're starting to bring back up for diagnostic services or radiology services, for example, right? I mean, I think I think that would like very clear instructions for the public is definitely very critical and even on social media, right. So it goes in tandem. The information that you have when you're public website should also go on your social media outlets. So that they us staying connected with your community in your region.
spk_0: 23:53
But don't you think perhaps the reason why they first of all, I think having the numbers up there is is a good idea, or it would be a great option. T be able to see how many people are. They are because yeah, that would probably change your mind whether or not to go there to get that surgery, etcetera, etcetera. But I also think even though it is hospital, there is like that business element to it. Right where you want people coming to the hospital. You don't want them to be scared. So instead of splashing like okay, we have 20 at X y Z hospital, but at ABC Hospital, they only have three. Right? So you're gonna go to the ABC hospital. You know, you re think that choice, but I'm gonna find that doctor and then, you know, then essentially, the hospital loses business, right? But then having the information up there about all this, like health information, this is what we're doing. You know that that's better business. And that's ah better wayto ensure that you're the clients that are coming in. You know they feel safe. My opinion anyway.
spk_1: 25:00
No. There you go. So I think we are 50 50 year, and you know, I think hospitals. In my opinion, I think it's better to communicate as much as possible and exactly what the situation is. Let me give you an example. Off, Uh, Modena, Italy. I'm probably Hopefully I'm pronouncing that correctly. But, you know, even Italy, right? Like as Italy had one of the worst numbers. I mean, they were really battered by Corona virus. And, you know, even they are now starting to open up businesses and in some shops and hospitals there, they are really scared, right? As I was reading an article where one of the doctor was saying that they they're looking forward to this whole reopening off businesses and bringing on even more services in the hospital. But they're absolutely scared and actually preparing for a second wave off covert 19 cases because you don't know what's gonna happen. As things start to come back on a zall, these shops and businesses started to open. So that's where hospitals, even over there in Italy, you know, they are still prepared for a second wave as they open of other services and and they are putting up as much information as possible on their rap sites as well, you know, indicating the same things that we're doing today. For example, you know, call before you come in, right? Like and in the fall of the procedures, when you do actually come to the hospital. If that is the drive to, like, follow all those instructions, stay in your car, let us do the temperature checks and so that those things are not going away. But what you know, what they have done is they have displayed exactly the the information that patients will need to get the other procedure stunt. And that's where the primary doctors or, ah, if you are going to your primary doctor, if you're going to a specialist for those other services, they will provide you the exact instructions right on on what to do and one of the things. So when we were talking Teoh um, the CEO about about one of the C I was about reopening. What we were talking about is it makes sense to have as much information as possible before the visit. So, for example, getting the preregistration done online, right? Because a lot of times you don't in these situations, you don't want to go into the clinic and fill out a form with 15 other patients
spk_0: 28:02
with the same like broken pen, broken HP pencil or that with blue pen that's been taped up so many times on a piece of string, and it's like it's hanging off. We'll
spk_1: 28:14
hear you do need a pen here. Here I have one here, let's share this man exactly. So let's get a lot of that. You know, let's get that information beforehand before the visit. So we were We were discussing about pre registration. You know how vital that is as these services come back on and patients need to be given instructions on hey before you before your visit. Make sure you go online at least 24 48 hours before and fill this form online and even upload your insurance card. And you know, whatever other information that that you need for the visit, go ahead and take a photo on your phone and upload that stuff. So when you go for your visit, it's like the very minimal time spent on the at the registration desk.
spk_0: 29:06
You know, this sounds like it sounds exactly like the airport. Like Put put in all your information. You're checking in your luggage, you get get as much as you can done online before before you come to the airport. Then you can kind of take it online. Why timeline streamlined, like, Why? Why not? If it works for the airport where they see thousands of people, why wouldn't it work right for hospital? Which is which is
spk_1: 29:33
You know what, Jimmy? That's a great point. I mean, remember Navy
spk_0: 29:37
credit for that? Just remember, it's it's on this podcast. Anybody listening of it comes out in the next meeting and says, You know, it's like it's like, I'm actually
spk_1: 29:48
going to do that But I probably won't give you credit.
spk_0: 29:52
It's fine,
spk_1: 29:52
since you will never know but May. But I think I think that that exactly, very good analogy. So, yeah, I mean, why don't you check in online and have your boarding pass? So this is kind of like your boarding pass for your clinic visit and have that on your phone and you're ready to go. Hey, I my pre register online or I You know, in this case, I checked in online. Here's my boarding pass. Come on, let's get
spk_0: 30:21
this knee replaced. Like the things like that. The things like the tedious things that you would do while you're waiting, like, you know, putting in your putting. In our case, you're putting in our, oh hip number putting in our address putting that. We feel that out constantly over and over and over again. You know, when it's ah, it just makes sense that you do have a boarding pass. This this you and I we can agree on with. Boom, There we go. We made history. Everybody and I finally agreed on on somebody just just
spk_1: 30:49
broad check in airport, check in procedures to a hospital. Amazing. And but these are they? I think we you know, we will need a lot of innovation. And I think in the in the last episode we talked about innovation and how that will be so many aps. Andy, I, um not just for covert 19 but, you know, even even post pandemic, right? All these aps of you will use I'm in telehealth, as we know, has gone through the roof in terms of numbers, but again, you have to be innovative. And I think that's where we're starting to see. Um, you know, the ways that we used to do things, they we don't have to say it stays status quo, right? Like let's let's let's make sure that patients are safe. Let's make sure staff is being safe and and the way to do this is used technology use the right tools that are available and even for staff, Like, for example, you know, with, um, a lot of these services being put on hold. Ah, for the latte for the past few weeks, you know, that a lot of the staff members were probably not coming to the hospital, right? And and maybe they were, you know, with reduced. Maybe maybe there were reduced hours for staff. Um, but either way, as as things start to come back on, you know, there needs to be clear communication for staff as well, right? Because there might be some employees who may feel anxiety about going back to work with current of IRS. Right? They made I mean again, if you have been working in the hospital, you're probably used to a lot of these different diseases, and you know, there's a lot of procedures and policies in place to keep everyone safe. But even then, this is something unprecedented. And it's so new that even some staff members may have anxiety about going back to work. And that's where I think Intranet, You know, the hospital intranet. Ah, whatever technology is being used for that, rather that SharePoint or WordPress or anything that's being used for the intranet there needs to be cleared communication. Four staff members. This is how we're gonna bring on more services. These are the steps that everyone needs to follow. Right. We get three year old test employees when you come in. Maybe well documented, as we were talking about in the beginning of the episode. And maybe there also needs to be two way communication on the Internet.
spk_0: 33:30
So everyone Hey, listen, I just want to mention one thing here. We lost Vic for a second, uh, appears that he's living in the Stone Age and his Internet has stuffed working. So thankfully, we have Vic now on the landline recording. Vic, what's up? I'm back. You don't know what's going on. Do you have been, I think everyone. I think everyone turned on their Netflix. What happened? What's it? Everybody in the house. I was like Netflix time. Um, listen, I'll say a little a little something and then we'll end it off on your final for me when I, when I look at this whole situation, will never be ready for hospitals. Businesses to reopen will never be for sure. Even if there was a vaccine and hospitals being weary of of countries reopening of In this case, I heard in the case of Ah, Vegas with Caroline Goodman, She's she's one of the she's the mayor of Vegas and she's pushing really hard for for business to open. There are, even in Ontario, uh, Rob Ford he was, he was quoted saying he feels pressure from businesses, businesses to reopen. And, of course, there's gonna be concerned with hospitals. Hospitals have their own agenda. Businesses have their own agenda. The economy has their own agenda, right? And I think what's the really cool thing about this is on what we're gonna get the most of most out of this is that technology, health technology. It's more specifically, and the different innovations are gonna come out of this are going to going to allow for businesses, the economy and allow for hospitals and the people who run the hospitals to somehow mean in the middle ground. And I think that's I think that's gonna be a huge thing. Absolutely. Yeah, that was. And like you said, I mean, I think we probably will never be ready for this. I mean, there's a lot of anxiety on on going back out and, you know, opening up shops and businesses. But I think we do have testing available, and a lot of hospitals will use the PCR, an antibody testing, which is available. And I think I think it can be used for employees and patients to make sure everyone is safe. So as we as we start to prepare for reopening off more healthcare services, you know whether that whether if it's diagnostic services or ideology or clinic visits, the thing is that there needs to be planning clear communication and and use of tools and technology that's available right. Like we said, checking online before you go and make sure most as much stuff as possible is done beforehand so that they You're not putting, um, other patients or other staff members or health care staff members at risk. And I want to give the best of luck to all the health systems as they bring on as they start to bring on more and more health care services. And that's it. You heard it. You heard it from Vic, the man himself. My name is Jimmy Kim. That is another episode for this week in HealthTech. We'll be back next week. Make sure you hit that subscribe one. So you never miss an episode, Dick. I feel like that was because of goody. What do you think, men? It was great. Yeah. Yeah. Well, look, I hope maybe maybe I'll see you next week. Maybe I highly doubt it. But you know, the way things are going, I think that's gonna be, you know, sooner than we think. Can't wait. Yeah, I'm tired of looking at you on the video calls, So I hope can you have true through Jimmy came in front of me and we demand get the true Vic Patel smashing weights when we get back. I'll afford to it. But good night. Lisa's nighttime, right? Yeah. You know what I think it was? I think
