The Week with Roger
The Week with Roger
✓

This Week: Consumer Cellular's Ed Evans on Winning with the 50+ Customer

00:15:05
Podcasts
RSS
Link

À PROPOS DE CET ÉPISODE

Analysts Don Kellogg and Roger Entner are joined by Ed Evans, Chairman and CEO of Consumer Cellular, to speak about the company's unique strategy for serving seniors in wireless, its successful use of retail stores, and new and innovative product lines for this sometimes overlooked cohort.

00:00 Episode intro

00:26 Consumer Cellular's business model

04:28 Using retail stores effectively

07:07 Knowing the customer

08:24 Tailoring customer service

10:20 Building customer loyalty

10:52 Developing innovative products for seniors

14:14 Episode wrap-up

Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, Ed Evans, Consumer Cellular, MVNO, seniors, data, customer service, NPS, retail, Target, Walmart, churn, Mint, GrandPad, retention, apps

Actualité économique
Actualités
Technologie
Nouvelles de technologie
Anglais
États-Unis
UtilisezAPIpour récupérer cet épisode dansJSON

DANS CET ÉPISODE

Modifier ces tags

TRANSCRIPTION 🔗

Are you the producer of this podcast? Add a podcast transcript
Need Audio-to-Text? Transcribe with Listen411 in Just 60 Seconds

RECHERCHER LES ÉPISODES PASSÉS

Rechercher les épisodes précédents de The Week with Roger.
Intégrez cette barre de recherche à votre site Web

AUTRES ÉPISODES DANS CE PODCAST

This Week: When Consumer Perception Does Not Match Network Reality

This Week: When Consumer Perception Does Not Match Network Reality

Analysts Don Kellogg and Roger Entner unpack the FCC’s latest developments, examine real-world data on internet providers including Optimum, and discuss ongoing customer service concerns. 00:00 Episode intro 00:24 New FCC nomination news 01:47 FCC's potential satellite expansion 02:42 Ranking i…
00:14:05
PARTAGER
ENREGISTRER
This Week: Starlink's Wireless Ambitions, the Data Center Boom, and Sampath to Zayo

This Week: Starlink's Wireless Ambitions, the Data Center Boom, and Sampath to Zayo

Analysts Don Kellogg and Roger Entner discuss the announcement of Sampath being named CEO at Zayo, their ongoing research into the immense scale of the data center buildout, as well as Starlink's prospects as a wireless operator. 00:00 Episode intro 00:24 Sampath named CEO at Zayo 01:07 Research …
00:16:32
PARTAGER
ENREGISTRER
This Week: Q2 '26 Earnings - The Carriers Execute Their CEOs' Visions

This Week: Q2 '26 Earnings - The Carriers Execute Their CEOs' Visions

Analysts Don Kellogg and Roger Entner break down Q2 earnings from the major players across telecom and cable, examining key numbers as well as industry-wide trends and developments shaping the market. 00:00 Episode intro 00:30 AT&T Q2 overview 02:46 AT&T's convergence strategy 04:18 Sta…
00:14:23
PARTAGER
ENREGISTRER
This Week: The FCC's Spectrum Pipeline with Arpan Sura

This Week: The FCC's Spectrum Pipeline with Arpan Sura

Analysts Don Kellogg and Roger Entner are joined by Arpan Sura, Senior Counsel to FCC Chairman Brendan Carr, to discuss the current state of spectrum policy, the changing technological landscape, and the agency’s plans for the future of communications in America. 00:00 Episode intro 00:24 Curren…
00:16:56
PARTAGER
ENREGISTRER
This Week: Verizon Promotes Alfonso Villanueva and the FirstNet Race Heats Up

This Week: Verizon Promotes Alfonso Villanueva and the FirstNet Race Heats Up

Analysts Don Kellogg and Roger Entner discuss the leadership changes at Verizon, changes in metric transparency and the shift to ARPA, and what AT&T's 5G standalone core means for the increasingly competitive first responder market. 00:00 Episode intro 00:25 Leadership changes at Verizon 02:…
00:11:23
PARTAGER
ENREGISTRER
Avertissement: Le podcast et les illustrations intégrés sur cette page proviennent de Roger Entner, qui est la propriété de son propriétaire et n'est ni affilié ni approuvé par Listen Notes, Inc.
PROMOTED
Listen411.com: Lightning-fast Podcast Transcription and Summarization. Transcribe 1-hour audio in under 1 minute. Pay-as-you-go.
Listen411.com: Lightning-fast Podcast Transcription and Summarization. Transcribe 1-hour audio in under 1 minute. Pay-as-you-go.
Audio to Text

RECOMMANDATIONS
Utiliser l'API pour extraire cet épisode