Small Habits, Big Culture: Practical Leadership for Revenue Cycle

Revenue cycle is high-pressure work—and the expectation to “do more with less” can push even the best teams toward burnout. In this episode, Bill Eikost, Heather Dunn, and Valerie Barkoff have a leadership-focused conversation with Kevin McDaniel- Chief Strategist at WindRiver Strategies and author of You’ve Been Upgraded.

Together, they unpack how leaders can shift from simply “getting through the day” to creating real well-being at work—starting with taking care of themselves. Kevin shares actionable ideas for building culture, including meaningful encouragement, leading with kindness, and intentionally connecting with team members as people. If you have a leadership position right now, this one will leave you with practical ways to energize your culture and keep your people (and yourself) sane.