Optimizing Teams through Communication and Behavioral Change with Hillary Miller

Dive into the evolving dynamics of teamwork with Hillary Miller, Chief Learning Officer at Penn State Health. In today's conversation on The Future of Teamwork, show host and HUDDL3 CEO Dane Groeneveld takes audiences into optimizing teams to work their best while aligning individual identity with team values and purpose. Together, the two discuss how certifications and organizational development can affect teams and hierarchies while reinforcing the basic building blocks of communication as instrumental to creating lasting behavioral change. 

Key Takeaways

• [01:58 - 04:33] Meet Hillary Miller, Chief Learning Officer at Penn State Health
• [04:35 - 09:01] Starting with a lot of conversations to drive team performance and learning
• [06:18 - 09:01] Navigating the vast map of certifications and skills in healthcare
• [07:51 - 09:01] Organizational development in healthcare is more than clinical roles
• [09:05 - 10:07] Transcending institutional hierarchy and human dynamics
• [09:37 - 11:07] Discipline and desire, programs and products are important but shouldn't trump behavioral practices
• [10:14 - 13:17] Rewiring organizational perceptions about roles, a checklist for success
• [13:20 - 15:23] Technological boundaries: AI should not be your driver, it should be your co-pilot
• [15:24 - 17:59] How do you discover the organizational development (OD) function in a business
• [18:34 - 20:22] "You don't get into healthcare if you don't care about people" — cultures and subcultures, DEI, religion, and organizational values
• [20:26 - 23:42] Individual and team identities, the tough job of a leader to balance these
• [23:44 - 25:03] Leadership is managing expectations and understanding there is no 150%
• [24:40 - 27:22] Avoiding burnout, Hillary talks about being an Enneagram 8. It's not about people pleasing. It's about getting it right.
• [27:29 - 29:00] If people ask, "Why are we doing this?" we have missed the mark. Discussing the platform Crucial Conversations.
• [29:01 - 32:15] The book Conversational Capacity, the role of a leader to elevate, champion, and advocate for quieter communicators
• [32:18 - 34:32] A shift from HR to OD, a balancing act adding more organizational development professionals into the workplace
• [34:32 - 35:21] Learning about performance standards
• [35:23 - 37:19] Learning is moving to a higher priority in organizations, sometimes up to direct CEO reporting
• [37:23 - 38:18] How is learning being reinforced, and how do we know it is happening?
• [38:19 - 39:42] First-party, second-party, and third-party data
• [39:43 - 41:04] Building a program like this without an OD professional on staff, make connections
• [41:10 - 43:15] Teams That Work — Hillary's advice is to go back to the basics of communication
• [41:40 - 43:15] Do one thing really well and build on it
• [43:17 - 44:22] Connect with Hillary on LinkedIn