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We are joined by Tricia Sinclair, Microsoft MVP, CRM Tech Architect at Avanade and quiz host extraordinaire. Together, we talk about the latest news, how Copilot is changing Customer Service with Dynamics and the issues and considerations around Sustainability for Copilot and the wider Generative AI ecosystem.
M365 Copilot General Availability
https://www.microsoft.com/en-us/microsoft-365/enterprise/microsoft-365-copilot
https://learn.microsoft.com/en-us/microsoft-365-copilot/
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RECHERCHER LES ÉPISODES PASSÉS
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AUTRES ÉPISODES DANS CE PODCAST
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After last week's Ignite conference in San Francisco, Zoe and Kevin run through the key updates around the different areas of Copilot, covering topics like:
- Microsoft Agent 365
- Work IQ
- Microsoft 365 Copilot updates
- Thoughts on the location and keynote
Plus we highlight a few …
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This week, Kevin McDonnell and Garry Trinder explore the world of coding agents and how they could change software development. They run through what coding agents are along with the importance of context, memory, and specifications in using AI tools effectively. Also, they think abo…
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In this episode of Copilot Connection, Kevin McDonnell and Garry Trinder discuss the latest developments from the Ignite Conference. They delve into the renaming of Azure AI Foundry to Microsoft Foundry, the new features of the Foundry portal, and the integration of Claude models. Th…
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In this episode of The Copilot Connection, hosts Zoe Wilson and Kevin McDonnell are joined by Tricia Sinclair (Microsoft MVP and Avanade’s Global Lead for Contact Center & Customer Service) to explore the evolving role of AI in customer service and contact centres. They discuss h…
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Happy new year to you all! In this episode, Zoe and Kevin take a short look at what happened with Copilot and with themselves in 2025, a short view on what they think and hope will happen with Copilot and AI in 2026 but focus most of the time on digging into the latest Microsoft Futu…
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