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What do pro figure-skating and customer experience have in common? A lot, actually.  Just ask Alex Collis, Senior Director of Operations at Princess Polly - one of the fastest growing E-Comm brands in the world. Alex has incorporated her unique (and ridiculously impressive) background into her…
When you think of AI, “empathy” might not be the first word that pops into your head. Our guest this week is on a mission to change that.  Lisa Popovici is Co-founder and CMO at Siena AI, and a huge believer in the combined power of humans and AI. She shares some fantastic insights—and a whole…
We interrupt your regularly scheduled Spamming Zero content to bring you… something a little different :)  James Gilbert, podcast host and CMO at Flip CX shares some of the exciting details of the first ever Back To The Customer (B2C) Awards - currently underway. Hosted by Flip—in partnership …
Successful collaboration can sometimes feel like an impossibility… especially so when there are HUGE changes happening in an organization.  So, when we come across a leader who’s doing it—and doing it really well—we pick their brain. Bret Simpson, Director of Strategic Initiatives at Inkbox, …
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