À PROPOS DE CET ÉPISODE
Discussing the connection between the customer and employee experience to drive incredible business results. Joining us is Robert Pender, a CX and Holistic Employee Experience (HEX) Practitioner who has forged a career as a director for businesses across multiple contexts and countries. Robert led a team that generated upwards of $1 billion in revenues. How did CX & EX come together to deliver these outcomes? What can we learn from Robert's journey of development from CX to EX? We also discuss 'The Truth' and why it matters now more than ever before within business and life.
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Wendy Woolfork MBA, PHR, SHRM-CP, a career HR leader, joins us to discuss some major challenges for the HR establishment in the USA. The role of HR and its leadership during COVID-19 and in the fight for social justice has been heavily critiqued recently. Why is HR under fire and how can the profes…
Professor Gary David and Adam Gamwell PhD are social scientists. With backgrounds in ethnography and anthropology, they have a unique take on the social movements sweeping the world. They join Ben Whitter to explore the current tensions in society and within organisations through the lens of employ…
Ben Whitter discusses a key concept within his Holistic Employee Experience (HEX) model, the Truth; A company's unique purpose, mission, and values. The Truth is incredibly important and how businesses install it into the employee experience is even more important if they wish to build a connected,…
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