À PROPOS DE CET ÉPISODE
A smoother customer journey depends on information travelling with the work. Gary follows an illustrative enquiry-to-onboarding process, with clear ownership, checks and human handovers.
Part 5 of 7: The Agentic Business — a Purposeful leadership series.
Your purposeful action: Identify one unreliable handover and ask the people on both sides which information they need. Measure whether a redesigned process improves the experience.
Explore leadership, workforce training and the MAP Agentic Ecosystem: https://map-platform.com
Listen to more Purposeful episodes: https://www.lylop.com/podcasts
Follow in your favourite podcast app: https://lylopminis.captivate.fm/listen
Narrated using Gary Robertson's authorised AI-cloned voice.
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RECHERCHER LES ÉPISODES PASSÉS
Rechercher les épisodes précédents de Purposeful mini podcasts.
AUTRES ÉPISODES DANS CE PODCAST
Who or what keeps waiting until things calm down? Gary invites you to make one realistic arrangement for a person or activity you value, and give it your attention when the time comes.
Your purposeful action: Name one person or activity you've been leaving to spare time and make a manageable arrang…
One difficult hour doesn't have to decide the rest of your day. Gary shares a practical way to describe a setback accurately, adjust your expectations and choose a useful next response.
Your purposeful action: Describe one recent setback in a single factual sentence, then choose one useful response…
Is your system helping you do the work, or becoming another job? In this newly narrated revisit to episode 287, The Power of a System, Gary develops the original message about simple daily routines with fresh examples and a one-week experiment.
Your purposeful action: Choose one recurring frustrati…
A full day can still leave your most important task untouched. Gary explores how to choose a recognisable outcome, make the first action clear and notice when comfortable activity is delaying meaningful progress.
Your purposeful action: Write down one realistic outcome for today, its first action a…
When someone asks for help, do you immediately do the work yourself? Gary explores how leaders can listen to another person's thinking, give clear guidance and boundaries, and agree a next step they can own.
Your purposeful action: In one suitable conversation, ask the person to explain their think…
Avertissement: Le podcast et les illustrations intégrés sur cette page proviennent de Gary Robertson, qui est la propriété de son propriétaire et n'est ni affilié ni approuvé par Listen Notes, Inc.
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