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Are you building a smarter workflow, or just generating AI-assisted process debt? In Episode 98 of the Process Debt Podcast, hosts Toby and Terrill sit down with HubSpot expert Chris Carolan, co-author of Surviving the SaaSpocalypse and creator of the AI Native Shift Framework. As organizations rus…
A wealth of information creates a poverty of attention and someone figured that out back in 1971, before the internet existed to prove it. This week, Chris and Toby dig into why you end so many days exhausted but unable to say what you actually got done. The culprit isn't your willpower or your pho…
The factory floor was brutal, but it was legible: you assembled ten cars or you didn't, and you could see the waste piling up on the floor. Knowledge work took the clear verdict away and replaced it with constant ambiguity—no reel pops up at 4 p.m. to tell you that you hit "good enough." In this …
Time reporting is easy to fix. You entered your hours or you didn't, a manager approved them or didn't, and when something breaks you can find the exact spot in about thirty seconds. But try to figure out why a deal stalled between marketing and delivery, and suddenly nobody can even tell you where…
Corey Blumenfeld built an outsourcing company by accident—and learned the hard way that finishing the task isn't the same as doing the job. In this episode, Chris and Toby talk with Corey, founder of Blumoso, about why teams stay busy on work that stopped mattering, how a casual comment from the bo…
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