À PROPOS DE CET ÉPISODE
Four federal employees discuss the January-March 2025 reduction in force efforts at GSA that eliminated entire teams, including the Office of Customer Experience’s Service Design - Enterprise Digital Experience unit. The conversation reveals how the elimination of specialized teams doing digital modernization and customer experience work represents not just job losses but the wholesale destruction of institutional knowledge, proven methodologies, and the government’s capacity to tackle complex problems.
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Introduction
As in our reaction post, the scramble to build in-house design teams in the federal government comes as somewhat of a surprise. But as in our other posts, we’re still here to serve.
When I led the Service Design team in GSA, I wrote down how to build great, cross-functional design team…
Most organizations treat visual design as window dressing—a final polish applied after the real work is done. The United States Centers for Disease Control and Prevention took a different approach during COVID-19, and the results demonstrate why aesthetics divorced from strategy is merely decoratio…
Learn how BeHati Hart experiments with ChatGPT in her growing coaching practice. From building “bumpers” into her GPT to understanding the barriers to scaling, Ms Hart shows us the way she’s embracing AI technology from the small business side.
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Join Ishmael Interactive this week as we talk to Derek Alton, government veteran and soon-to-be globetrotting Youtube star :)
Alton has spent years inside government digital transformation efforts and now plans to travel the world documenting what he calls "civic punks"—the unglamorous rebels who i…
Aaron and George Aye from Greater Good Studio talk the bob and weave of positive action paired with genuine concern for the world. Get full access to Ishmael Interactive at ishmaelinteractive.substack.com/subscribe
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