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In episode six of the Inside Extra Space Storage podcast, CFO Jeff Norman joins McKall Morris to talk about self storage resilience, finance leadership, and the culture that has shaped his nearly 14 years with Extra Space Storage. Norman reflects on a moment from his investor relations days when he offered candid feedback to a new CEO between investor meetings and saw that feedback welcomed, a story that speaks to the company's emphasis on teamwork and open communication.
Jeff also shares why self storage has remained a resilient real estate class through different economic cycles, including its broad customer base, low capital expenditure needs, stable cash flows, and long-term demand. He discusses how scale, data, bridge lending, third-party management, and other growth programs support Extra Space’s position in the self storage industry.
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