10. How to better leverage knowledge for customer success

Today we speak with Chris Bechtel about the importance of search on ecommerce websites.  We covered: Benefits of a quality search How to implement a good site search Which functionalities to look for in a site search Learn more about Inbenta here: https://www.inbenta.com/en/

Director of Customer Service, Andru Castle, of The Tennis & Golf Company tells us how to get started building a new customer service department ... from the ground up! More about Inbenta: https://www.inbenta.com/en/

In this episode, we speak with Joshua Jackson from the AI Association, a group of industry leaders advocating for the innovation and collaboration necessary to support the economic growth and leadership in the AI and Automation industry.

Today we speak with Hans van Dam from the Conversation Design Institute, the world’s leading training and certification institute for designing of conversational interfaces, in order to better understand what is behind a good automated conversation and which design elements we need to keep in mind …