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One of the hottest topics out there is the rise of artificial intelligence and in particular of generative AI tools such as ChatGPT. Suddenly machines can pass MBA exams, write memos for you, create computer codes, and much much more. At the same time, the conversation around the potential harms, a…
 Nothing about us without us. What does that mean? Well, in the case of product and service design, it means that designers shouldn’t be designing “for” the most marginalized but instead “with” them. Why do toy designers design “toys for girls” and “toys for boys”? Why are products that address the…
What do snow plowing, car safety, investment management and face recognition technologies all have in common? They all have impacts that are gendered. Yet, business leaders and policy makers often fail to consider these gendered impacts in the way that they design their policies, products, services…
When we think about product and policy analysis and design, we don’t often think about the colonial underpinnings of our work. Many people think of data and design as somehow “neutral” and “objective.” But if we dig deeper, we begin to understand how they can perpetuate inequalities. So, what would…
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