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The role of AI in customer experience has ushered in an era of unprecedented transformation. It enables highly personalised customer interactions, anticipates customer needs and behaviours, and allows for real-time customer support, among many other capabilities. Join CX thought leaders Simon Kriss…
AI. Everyone is talking about it, and we're all discovering new ways of using it every day. How does the rapid development of AI impact you in the workplace? What should brands bear in mind in the using of AI? Joining us in this episode is Steve Monaghan, who has led the development and implem…
AI is widely expected to bring monumental change to marketing. Already, we are seeing its impact across the industry. Predictive AI is transforming how we analyse data, enabling us to identify patterns in customer behaviour that inform more effective marketing strategies. At the same time, Generati…
The retail industry has undergone a radical transformation in recent years, with brands trying to keep up with rapid changes across supply chain, the economy, and consumer behaviour. And it is currently at yet another inflection point, with AI at the heart of this revolution. Delve into the interse…
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