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Robert Allman is the Group Senior Vice President for Customer Experience at Dimension Data. Based in Johannesburg, South Africa, Dimension Data operates all over the world managing and consulting on technology and they have a strong focus on CX and customer analytics.
Each year for the past 22 years, Dimension Data has published their annual Global CX benchmarking report - this is one of those reports that everyone in the industry looks out for because it has a long history and deep insights into what companies are really doing.
In this edition of CX Files I talk to Rob about the findings from the 2019 research.
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AUTRES ÉPISODES DANS CE PODCAST
LinkedIn Has Lost the Plot — Can the CX Community Fix It? LinkedIn was once the essential networking platform for business professionals, but today it can feel overwhelmed by sponsored posts, algorithmic recommendations, automated sales messages and bland AI-generated content. Even genuine attempts…
Peter Ryan talks to Andrew Kokes, Chief Marketing Advisor at Pivot AI Global, about how AI is fundamentally changing B2B marketing and sales.
As buyers increasingly use ChatGPT, Gemini, Claude and other AI platforms to research suppliers and build shortlists, traditional search engine visibility i…
Jim Farnsworth is Founder and CEO of HiOctayne. He is based in Denver, Colorado. Jim has a long history as a senior leader within and advisor to multiple BPOs and CX experts. He is therefore well placed to comment on why the publicly traded BPOs have seen their share price collapse - and what can t…
CX Files will return on September 3, 2026.
Enjoy the summer!
Mark & Peter
If AI Can't See You, Buyers Won't Either: The New Rules of B2B Sales In this special bonus episode of CX Files, Peter Ryan turns the microphone on his co-host Mark Hillary to discuss Mark's latest book, If AI Can't See You, You Don't Exist: How B2B Sales Changed Forever. Mark explains how AI platfo…
Avertissement: Le podcast et les illustrations intégrés sur cette page proviennent de Mark Hillary and Peter Ryan, qui est la propriété de son propriétaire et n'est ni affilié ni approuvé par Listen Notes, Inc.
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