À PROPOS DE CET ÉPISODE
Can media change the way you plan, book and stay? Chris Norton, SVP and GM of Riott Media and Marketing Capabilities at Marriott International, discusses how Marriott leverages 250 million Bonvoy members, 500‑plus unique attributes and on‑property media like personalized in‑room screens and Marriott Bonvoy TV to deliver more relevant, respectful messages. Discover why brands from beverages to airlines are leaning into Riott Media to reach travelers in key moments, and what it takes to personalize at global scale.
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AUTRES ÉPISODES DANS CE PODCAST
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When AI is involved — whether it’s a chatbot or a voice agent — it has to be as effective as a human connection. Havas CX Global CEO David Shulman joins CES Tech Talk to explore the tension between privacy and personalization. He describes how brands are asking for more personal information, why us…
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