À PROPOS DE CET ÉPISODE
In this episode, customer experience leader Amy Steele discusses how automotive aftermarket companies can start putting AI to work for their teams. Drawing on her experience building and scaling onboarding, support and customer success functions across the aftermarket and e-commerce, Amy shares how leaders can identify the processes that slow their teams down and use AI to streamline them.
Anglais
États-Unis
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AUTRES ÉPISODES DANS CE PODCAST
Imagine being handed the job of introducing a brand with more than 100 years of history to a generation that's never heard of it — and pulling it off. That's exactly what my guest today has done.
Paul Montopoli is head of marketing for U.S. aftermarket at MANN+HUMMEL, the global filtration leader …
He built 14 stores. Then he sold 10 of them—one by one—during one of the toughest economic downturns in modern history.
In Fearless to Courageous, James Baxter reveals the sleepless nights, payroll fears, and hard leadership decisions that reshaped his company—and why focusing on four strong store…
A technician crashes two vehicles and causes $14,000 in damage. What would you do? My guest today chose to skip the punishment — and made an investment instead.
Louie Sharp of Sharp Auto Body joins hosts Chris Messer, VP of Transportation Group at EndeavorB2B, and Mike Jones, founder of Discover L…
What if the real barrier to your success isn't the goal itself—but how you're thinking about it?
On this episode of Aftermarket All-Access, Chris Messer, vice president of transportation at Endeavor Business Media, and Mike Jones, president of Discover Leadership, join editorial director Chris Jon…
Imagine collecting 828 used batteries in four hours — from a drive-thru. My guest today helped make that happen. Joel Brady is vice president of marketing and communications at East Penn Manufacturing, one of the most recognized names in lead battery production and recycling.
On April 25, East Pen…
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