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Culture doesn't just happen. Leave it to chance and the loudest voices in the room will build it for you.
Damien Harrison on how Bondgate IT went from an accidental, individual-led culture to something deliberate. The Harrison Assessment, the Spotify health check, Toyota's Andon cord, Radical Candor, and why promoting your best engineer into management is one of the most common mistakes an MSP can make. Lorna Burman from usecure co-hosts.
In this episode:
- Hiring for fit before skills
- What happens when your best engineer becomes a manager- The Spotify health check and the Andon cord
- Why culture needs an MOT rather than a launch
- The confession: a people management moment he kept putting off, and what the delay cost
- The Reddit question: your boss has checked out and there are no processes
Damien Harrison, Operations & Marketing Director, Bondgate IT
https://www.linkedin.com/in/damien-harrison/
https://www.bondgate.co.uk/
It's Always the Human, hosted by James Steel. Brought to you by usecure, the Human Risk Intelligence platform.
https://www.usecure.io/```
