Ride the Agentic Wave with Latané Conant

Elizabeth: The agentic wave sits at the intersection of CX and AI. There's actually human beings involved that are going through real life personal stresses. That's sort of the grounding foundation of like everything then that we're going to do, you know, whether that be with AI, be with our amazing teammates, or the combination of both. According to McKinsey, the AI for CX wave is a trillion-dollar opportunity. The number one thing every CIO that we speak to. Talks about is AI. How am I gonna get value out of AI? It's significant, but it's also scary. Organizations almost outrun their own ability to bring change and innovation. We created this podcast so you can confidently lead your teams to ride the wave. It's why we'll have operators from large enterprises sharing progress and pitfalls. You don't want to just add AI on top of a broken process because then you're just breaking faster. We'll cover the latest research from top analysts and debate: is this research smoke or fire? SAS Apocalypse. Yes or no? The space moves fast, so we'll track down people innovating to share what you need to know to always be in the pocket. And our teammates are telling us like, I'm enjoying this, it's making my job easier, I'm happier. It could get serious, the water might get choppy, but I promise we'll keep it real and have some laughs along the way. Make sure to subscribe so you don't miss it. I don't think AI would beat that summer.