How To Make Learning & Development Indispensable with Jordana Cole Through Empathy, Accountability, and Behavioral Change

In this conversation, Jordana Cole discusses her journey from being an internal Learning and Development (L&D) leader to starting her own business focused on transforming organizational learning. She highlights the challenges faced in L&D, particularly the perception of being a 'nice to have' rather than a strategic partner. Jordana shares success stories and emphasizes the importance of empathy and accountability in leadership. She advocates for understanding the needs of employees and creating a culture of learning that fosters behavior change and engagement.

takeaways

• L&D is often seen as a cost center rather than a strategic partner.
• Understanding the needs of employees is crucial for effective training.
• Empathy and accountability must coexist in leadership.
• Behavior change is more important than just knowledge transfer.
• Creating a culture of learning requires collaboration and communication.
• Success in L&D comes from integrating learning into daily work.
• Using storytelling can enhance engagement and understanding.
• Leaders should be champions of learning, not gatekeepers.
• Feedback should be a shared responsibility between leaders and employees.
• We need to shift from an 'us vs. them' mindset to a collaborative approach.

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