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Presentadores:
Frecuencia de actualización:
biweekly
Duración media del audio:
41 minutes
Entrevistas a invitados
Inglés
Estados Unidos
92 episodios
desde 24 de julio de 2023
episodic

ÚLTIMO EPISODIO 🔗

Leadership development rarely fails because leaders lack knowledge. It fails in the space between knowing what to do and actually doing it. Matt Egol welcomes Ayana Parsons, managing partner at AKP Management, for a conversation about leadership behavior, organizational culture, and what changes fo…

BUSCAR EPISODIOS ANTERIORES

Buscar episodios anteriores de The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants.

EPISODIOS ANTERIORES

AI becomes valuable to a business when leaders stop measuring the effort it produces and start defining the outcome they want from it. Matt Egol welcomes Adam Paulisick, CEO of Skilly and professor at Carnegie Mellon, for a conversation about how leaders can understand AI clearly enough to deploy i…
Culture is not a permanent fixture. Michael Morris, Columbia Business School professor and author of Tribal, explains how leaders can activate and reshape culture by changing the cues, environments, role models, and social signals that guide behavior. Matt Egol and Michael Morris explore three cul…
Customer experience is often treated as a technology initiative, but the deeper challenge is organizational: creating a shared mission, aligning leaders, and turning customer-centric principles into consistent behaviors. Matt Egol and Jeannie Walters discuss how organizations can move from reactive…
Leadership remains one of the strongest predictors of employee experience, customer experience, and long-term business performance, particularly as organizations navigate rapid advances in AI. In this conversation, Matt Egol speaks with Dr. Ben Granger, Chief Workplace Psychologist at Qualtrics and…
How leaders think often matters more than what they think. In this conversation, Matt Egol welcomes Harvard Business School Professor Emeritus Jerry Zaltman to explore how open-mindedness, curiosity, and thoughtful leadership improve strategic decision making. Drawing from Jerry's latest book, Dare…
Customer experience is remembered through emotion, reinforced by leadership, and sustained through culture. Matt Egol is joined by Lenn Millbower, founder of OffBeat Training and former Walt Disney Company leader, to explore how organizations create experiences that strengthen customer loyalty, emp…
Organizations navigating disruption often focus on systems, processes, and technology. This conversation argues that leadership experience deserves equal attention. Matt Egol, Simon Robinson, and James Killian examine how leadership experience influences customer experience, employee experience, an…
The convergence of AI, customer experience, advertising, and marketing technology is creating a new operating model for growth. In this conversation, Matt Egol and Scott Brinker explore how organizations are navigating a rapidly changing landscape where traditional Martech platforms, emerging AI ec…
Organizations are under pressure to adopt AI quickly, but speed without thoughtful implementation often creates resistance instead of progress. Matt Egol sits down with Jeanine DeFalco and Travis Falstad of Mixta AI to discuss how simulation-based AI can help organizations build stronger learning c…
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