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Welcome to Care Beyond Code, a new show from VBA where we explore the strategies and decisions that bring humanity into the healthcare system, creating better experiences for members, patients, and businesses alike.
In each episode, we cover stories of human impact, thanks to administrators going above and beyond the call of duty, as well as deeper-dive, narrower discussions on cutting-edge technology making waves across our industry.
Learn more about VBA here: https://vbasoftware.com/
In each episode, we cover stories of human impact, thanks to administrators going above and beyond the call of duty, as well as deeper-dive, narrower discussions on cutting-edge technology making waves across our industry.
Learn more about VBA here: https://vbasoftware.com/
Frecuencia de actualización:
every 40 days
Duración media del audio:
25 minutes
Entrevistas a invitados
Inglés
Estados Unidos
9 episodios
desde 12 de noviembre de 2025
episodic
ÚLTIMO EPISODIO 🔗
"Whoever controls logistics controls the flow of time and energy and data and money." Dave Berg, Co-Founder & CEO of Redirect Health, explains how claiming this control redefines the member experience.
In this episode of Care Beyond Code, Dave explores why health insurance should be …
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EPISODIOS ANTERIORES 🔗
Getting a payment digitally from point A to point B in healthcare is table stakes. But what happens in between?
In this episode of Care Beyond Code, Adam sits down with Jessica Gerow, SVP & GM of Payments at Zelis, to explore how modernizing the financial healthcare experience is clearing up t…
Imagine receiving a rapid cancer diagnosis, only to be told your critical specialty drug treatment isn't covered. In this episode of Care Beyond Code, we explore how one team turned a devastating denial into a fully covered path to recovery.
Darci Roskelley, Director of Operations at Direct Care A…
What happens when critical care is blocked by administrative red tape?
In this episode of Care Beyond Code, we sit down with Jerame Dellapenta, Director of Service Delivery and Engagement. He shares a powerful story of navigating the complexities of healthcare administration to help a family affo…
In this episode of Care Beyond Code, we're joined by Alberta Manga and Miranda Buder from Custom Design Benefits. They discuss how their unique in-house medical management and patient advocacy teams use data to predict and prevent high-risk hospital admissions.
Listen as they share two high-impact …
In this episode of Care Beyond Code, we sit down with Todd Archer, President of Concierge TPA (CTPA), to discuss how technology is injecting more humanity into healthcare administration. We explore how his team leverages hospital bill reviews and the 501(r) tax code to assist vulnerable members on …
What happens when a pharmacy system denies a prescription for a sick patient? Or when a member battling a serious illness is buried under a mountain of confusing medical bills? In healthcare administration, code and software can only do so much. Sometimes, you just need a human to pick up the phone…
Can a health insurance denial actually save a life? In this powerful episode of Care Beyond Code, that's exactly what happened.
Jessica Vander Zanden, SVP of Operations and Member Experience at Network Health , shares the incredible true story of how a "mission moment" and a culture of h…
The TPA world is moving faster than ever. What happens when legacy systems can no longer keep up with the demand for real-time data, complex integrations, and AI?
In this episode of Care Beyond Code: VBA's SVP of Engineering Matt Salerno, and Allegiance President & CEO Stephen Tahta, pull back …
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