Panda Expressed®

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Anspruch

Show Notes: 00:25: Lightning Round 04:34: Benefits of Good Habits 08:37: Intentions and Skillset 11:58: Why Do You Care How Our Associates Live Their Lives 14:01: Acknowledging our General Managers 20:18: Self-Reflection

Show Notes: 00:23: Lightning Round 2:43: Andrew’s Store Visit in Downey, CA
 4:28: Introducing Lluvia Gomez 6:53: The #1 Rule at Panda Express 1170
 9:35: Creating Team Synergy
 10:36: Advice for New Associates 
 12:33: Best Feedback Received at Panda 


Show Notes: 00:32: Lightning Round with Peggy 02:42: Who is Amy Cheng 04:34: Becoming Peggy’s Assistant 06:07: Peggy’s Typical Day at the Support Center 07:58: A Typical Day for Amy 10:05: What is Most Rewarding for Amy 12:41: Peggy’s Kindness and Generosity 15:34: What Makes you Panda Pr…

Show Notes:  00:24: Lightning Round  04:01: Recent Learning 06:40: Defining Acknowledgement 08:23: Modeling the Way 11:19: Being All In 13:40: The Idea of Gemba 16:56: Andrew’s Acknowledgement

Show Notes: 00:25: Lightning Round with Andrew 04:01: Who is Julissa McCarthy 06:25: A Typical Day for Julissa 07:26: A Typical Day for Andrew 08:18: The Most Challenging Part of My Role 09:02: The Most Inspiring Part of My Role 09:57: What Surprised Me 11:43: Describing Andrew 15:08: …

Show Notes: 00:23: Lightning Around 04:00: My Dad, Master Chef Ming Tsai Cherng 05:47: Working With My Dad 09:15: Challenges in Opening Panda Inn 12:27: When Panda Inn Turned Around 17:23: Hiring the Right People 19:10: Taking Care of the Guests 21:59: Proudest Moment at Panda Inn 22:39:…

00:20 – Introducing Gigi Cheung and Eugene Lam 02:35 – Early Memories at Panda Inn 09:05 – My First Impression of Andrew 11:38– Challenges in the Early Panda Inn Days 14:48 – Lessons Learned from Bartending 18:37 – Andrew and Peggy Always Put People First 22:30 – What I Am Most Panda Proud Of

Show Notes: 00:39: Lightning Round 04:41: Defining Operations Excellence 07:49: Focusing on People 08:24: The Idea of “From 4 to 5” 09:50: The Role of Guest Feedback 11:11: How to Achieve Guest Love & Loyalty 14:30: The One Focus for Operations 16:35: My Responsibility to You

Show Notes: 00:38: Lightning Round 04:13: The Purpose of Store Visits 05:03: What Should We Model During Store Visits 05:53: The Importance of Getting to Know Our People 07:12: The Future for Our Panda Family 08:27: The Impact of Store Visits 12:42: How to Earn an "A" on Store Vi…