CX Expert Talks

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Anspruch

Recently the evolving customer behaviors have forced many retailers to adapt to mandatory shifts. MediaMarkt was able to make the shift easily and enabled a seamless transition for its customers. In this episode, Yenal Gokyildirim, CEO of MediaMarkt Turkey, together with Caglar Gogus, CEO of Dogan …

How can companies leverage VoC to understand the context of the experience and improve customer journeys? Together with CX-expert Don Peppers and CX Consultant and Practitioner Betül Yılmaz, we discussed contextually relevant customer experiences. If you have any questions, you can contact us at in…

Aras Bilgen, an expert on human-centric design with global industry experience, scholar and an author with a new book coming out – sign up for updates www.productresearchrules.com/ -, joined our co-founder Poyraz Ozkan and talked about how to make insight generation a habit. If you have any questio…

Corey User, Partner at Wipro Digital, had a conversation with our Co-Founder, Poyraz Ozkan. It has been more than a month since the increase in the impact of the virus on the economy. As Corey shared his expert opinions on the short and long term effects of Covid-19 on the financial institutions, w…

In our expert opinion podcast, Melih Ozgul, Head of Customer Experience and Continuous Improvement at Metro C&C Turkey, had a conversation with our Co-Founder Poyraz Ozkan. While Melih shared his expertise on customer experience process improvements, the conversation also included Metro’s excep…

In this podcast, we discussed how businesses can reveal the value behind the unstructured data. Here are some of our discussion topics: What to expect and not to expect from text analytics Challenges organizations face when implementing text analytics Latest trends and inspiring best practices

An expert opinion podcast with John Berry, Senior Advisor. Banks need to constantly innovate in products & channels and transform their way of working. Banks that can build a customer-centric culture will become the banks of the future. Our discussion topics: Challenges faced by banks in custom…