OM DENNE PODCAST 🔗
Real strategies for customer-led growth in the AI era — from two practitioners who are actually building, not just talking about it. Hosted by Jay Nathan and Jeff Breunsbach, co-founders of ChiefCustomerOfficer.io.
Værter:
Opdateringsfrekvens:
weekly
Gennemsnitlig lydlængde:
41 minutes
Gæsteinterviews
Engelsk
USA
36 episoder
siden 8. januar 2026
episodic
SENESTE EPISODE 🔗
Jeff is back from Junction's Portugal offsite with a reminder: most of your company knows far less about your customers than you think. Jay and Jeff dig into pushing customer insight into the business, why AI-built internal tools are now table stakes, and what Salesforce's reported $2B Listen Labs …
SØG BLANDT TIDLIGERE EPISODER
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SIDSTE EPISODER 🔗
Ziv Peled, Chief Customer Officer and Chief AI Officer at AppsFlyer, joins Jay to unpack how a $500M+ ARR company moved everyone to Claude, built its own AI stack, and now measures every role by "AI leverage." Plus: why Salesforce should resell Claude, and why FDE really means net dollar retention.…
Jay and Jeff dig into why Harvey went from SaaS to AI implementation, why agent infrastructure has to be a company-wide investment, and why the personal-agent wave is a platform war, not an app war. Then they get honest about AI writing: 78% of readers stop reading when they suspect AI wrote it.
KE…
Jeff built seven screens of a customer success platform from one throwaway prompt, then sat in disbelief for three minutes. Jay argues he didn't build a platform at all — he built a UI, and that distinction may reshape who owns the CRM layer.
Plus: the most pragmatic AI adoption playbook either h…
For thirty years we bought software off the shelf and reshaped our processes to fit it. Jay and Jeff argue that era is ending: at Junction, a salesperson and an ops leader each shipped their own internal pricing app, and Shopify's River agent now authors one in eight pull requests merged into the m…
Jay walks through the customer segmentation workshop he ran this week — a deliberately simple grid of lifecycle stage, engagement model, and health status that gets leaders to say what should happen in the business before anyone argues about tools. Plus: what "harness lock-in" means for your AI sta…
Jeff Breunsbach shipped three things in one week—a community platform, a Claude-built CSM training academy, and an agent-powered internal wiki. He and Jay Nathan unpack the Karpathy-inspired philosophy of designing knowledge systems for agents instead of humans, why the engineering bottleneck has m…
Forward deployed engineers are the new hotness—but Palantir's model was built for eight-figure deals with zero competition. Jay and Jeff break down what your team actually needs instead, from onboarding agents that cut a week off time-to-value to cataloging work your CS team shouldn't be doing.
KE…
Jay Nathan and Jeff Breunsbach break down an exercise Jeff ran with his CS team offsite—sorting every activity into keep, start, automate, delegate, or cut. Plus reverse roadmap reviews, cutting 50% of check-in calls, and the self-hosted agent platform Jeff's building with Buzz.
KEY TAKEAWAYS
Fiv…
Jeff and Jay get honest about where the Chief Customer Officer podcast lost its spark—and what reignited it: a seven-capability framework for post-sale teams that cuts through the roles-and-titles noise. Support, onboarding, adoption, engagement, feedback, renewal, expansion. The fundamentals haven…
Ansvarsfraskrivelse: Podcasten og kunstværket, der er indlejret på denne side, er fra Jay Nathan & Jeff Breunsbach, som tilhører dens ejer og ikke er tilknyttet eller godkendt af Listen Notes, Inc.
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