OM DENNE PODCAST 🔗
Get comfy. It's time for "SaaS Therapy," with industry veterans Todd Kirk and Casey Trujillo – the podcast for customer-facing teams in SaaS. Casey and Todd leverage their experience working between software vendors and their clients to help you master your SaaS customer relationships. They dig into the complexities of client relationships, offer expert insights, and share proven strategies for overcoming common challenges. It's not just a podcast—it's a masterclass in nurturing and enhancing your SaaS customer connections.
Opdateringsfrekvens:
weekly
Gennemsnitlig lydlængde:
37 minutes
Gæsteinterviews
Engelsk
USA
155 episoder
siden 12. februar 2024
episodic
SENESTE EPISODE 🔗
Summary:
Neel Balar, co-founder of Clueso, shares insights on how AI is transforming content creation and customer education. Discover how to balance human creativity with AI automation to enhance productivity and trust.
Key Topics:
AI as director vs. production crew
Balancing automation and human…
SØG BLANDT TIDLIGERE EPISODER
Søg efter gamle afsnit af SaaS Therapy.
SIDSTE EPISODER 🔗
In this episode, Evan Hall discusses the balance between human connection and AI automation in customer onboarding, emphasizing trust, confidence, and strategic use of AI tools. The conversation explores how organizations can leverage AI responsibly while maintaining a human touch.
Key Topics
The …
SummaryIn this episode, Todd Kirk interviews behavioral economist and pricing strategist Eddie (Etionsa Agbonlahor) CEO of Decision Alpha to explore how understanding psychology can transform SaaS pricing strategies. They discuss common pitfalls, effective research methods, and practical tips for s…
In this episode, Christie DeCarolis shares insights on how AI is transforming customer education, emphasizing practical applications, community resources, and cautionary advice for leveraging AI effectively. Christie DeCarolis is a learning experience designer with 10+ years of experience in instru…
Summary
In this episode, Todd Kirk and Casey Trujillo explore innovative strategies for customer education and AI license utilization, emphasizing practical approaches to increase engagement and value realization.
Key Topics
AI proliferation and costs
Customer education strategies
Microlearning fo…
Summary
In this episode, Casey Trujillo interviews Julie Whitten about the critical role of change management and internal communications in successful software implementation and organizational change. They explore frameworks, best practices, and the importance of understanding the human side of …
Summary
In this episode, Todd Kirk chats with Dan Braithwaite about the evolving landscape of customer training, emphasizing the importance of live training, engagement strategies, and long-term program design to maximize impact.
Key Topics
The resurgence of live training and its benefits
Strateg…
Summary
In this episode, Langley Barth shares insights on how to effectively engage with customers, gather valuable feedback, and build trust to improve product and customer success strategies. Discover practical tips on starting conversations, overcoming fears, and leveraging AI for customer insig…
Summary
In this episode, Ali Hartman shares insights on change management principles, their application in personal and professional life, and strategies for driving successful organizational change, especially in the context of technology adoption like AI.
Key topics
Change management principles …
Summary
In this episode, Yvonne Stefanovski shares insights on the evolving role of customer success, the impact of AI, and how organizations can leverage cross-functional teams and partnerships to enhance customer experience and drive growth.
Key topics
The changing landscape of customer success …
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