OM DENNE PODCAST 🔗
Hello, hospitality stars! I'm Adele Gutman, a 40-year veteran of the hospitality industry and the creator of The Five-star Review System. Welcome to Get Great Guest Reviews!
I created this show not only for hotel owners and hospitality leaders but for all explorers of Hospitality excellence. Those who are always ready to reach for the stars when it comes to inspiring five-star reviews, and inspiring happiness from guests, customers, members, residents, patients, and of course our own team members.
Online reviews have changed the way people make buying decisions, and this is especially true when it comes to travel and experiences. To be financially successful, we need to fully utilize and empower the collective intelligence of every team member. We need to find ways our team can stay inspired and grow every day. And, we need to break down the silos between sales, marketing, revenue, and guest experience and operations. Only by working as one team, focused on an inspirational vision of the positive impact we can make in the lives of our guests, our team members, and in our communities. We can build the brand reputation and loyalty that creates fans and draws in new customers like a magnet.
Each week, we will examine new mindsets, tools, tactics, and strategies to create a work culture we dream of, building loyalty and elevating the perceived value of our experiences.
You don't have to be a five-star hotel to deliver five-star experiences and inspire five-star reviews.
Don't let mixed reviews be an obstacle to profitability. There is no revenue optimization without reputation optimization.
So, let's reach for the stars! Please join me on a journey, of caring, collaboration, and continuous improvement, as we all learn how to master how to Get Great Guest Reviews.
For more free resources, including complete show notes, please visit www.AdeleGutman.com/getgreatreviews
I created this show not only for hotel owners and hospitality leaders but for all explorers of Hospitality excellence. Those who are always ready to reach for the stars when it comes to inspiring five-star reviews, and inspiring happiness from guests, customers, members, residents, patients, and of course our own team members.
Online reviews have changed the way people make buying decisions, and this is especially true when it comes to travel and experiences. To be financially successful, we need to fully utilize and empower the collective intelligence of every team member. We need to find ways our team can stay inspired and grow every day. And, we need to break down the silos between sales, marketing, revenue, and guest experience and operations. Only by working as one team, focused on an inspirational vision of the positive impact we can make in the lives of our guests, our team members, and in our communities. We can build the brand reputation and loyalty that creates fans and draws in new customers like a magnet.
Each week, we will examine new mindsets, tools, tactics, and strategies to create a work culture we dream of, building loyalty and elevating the perceived value of our experiences.
You don't have to be a five-star hotel to deliver five-star experiences and inspire five-star reviews.
Don't let mixed reviews be an obstacle to profitability. There is no revenue optimization without reputation optimization.
So, let's reach for the stars! Please join me on a journey, of caring, collaboration, and continuous improvement, as we all learn how to master how to Get Great Guest Reviews.
For more free resources, including complete show notes, please visit www.AdeleGutman.com/getgreatreviews
Værter:
Opdateringsfrekvens:
every 26 days
Gennemsnitlig lydlængde:
31 minutes
Gæsteinterviews
Har sponsorer
Engelsk
USA
36 episoder
siden 30. januar 2022
episodic
SENESTE EPISODE 🔗
Stephanie Sparks Smith is CEO and Digital Matriarch at Cogwheel Marketing™️ and partner and consultant at Cayuga Hospitality Consultants. Her agency focuses on helping hotel owners and management companies drive incremental exposure and revenue to their websites and online channels through hotel di…
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SIDSTE EPISODER 🔗
Happy Housekeeping Week, Hospitality Stars! Please enjoy this episode of Get Great Guest Reviews with our guest, Lonny Wolfe of The Art of Housekeeping. Lonny shared some ideas on what he does this week and every week, the infuse the spirit of Housekeeping week into the way he works to support his …
When your guests shower your hotel, motel, B&B, restaurant, or vacation rental in 5-star reviews, your guests will do so much of the marketing for you, making your business more visible online, and more enticing by elevating the perceived value of the unique experience you offer. Today, let's l…
Did you ever dream that your hotel, restaurant, or attraction could be ranked #1 in the USA? Well, dreams do come true when you commit to a proven plan for success. Consistency, Culture, Communication, Collaboration, and Celebration are just the start of these Inspiring Tips from Matthew Douzuk, Ge…
If you want to learn the inside scoop from a General Manager of a highly rated hotel as to what it actually takes to help a hotel's team inspire consistent Five Star Reviews from guests, this is the podcast for you!
The Bardessono Hotel and Spa in Yountville, California, managed by Remington Hospi…
Dr. Peter Ricci has been honored as a Hospitality Hero and a Top 25 Minds by HSMAI and a Global Top 100 Most Power Leaders and Thirty Most Influential Educators in Hospitality by International Hospitality Institute. Undoubtedly, Peter is one of the most influential leaders in our industry. He deser…
I am so excited to share with you my recent discussion with Raul Moronta, Chief Commercial Officer of Remington Hotels as we talk about Brand Performance: Mission, Action with Intent, and Guest Satisfaction.
Ask most travelers, and you are likely to hear about the lowering of hospitality and servi…
Welcome Back to Get Great Guest Reviews, Season 2! Recently, on LinkedIn, there was a poll asking what hotel general managers and hospitality professionals care most about and want to see content on. As I recall, Trends in the Industry, Technology, and Revenue Management were all popular. However, …
Did you know that there are over 130 000 hotels in the USA? I consider myself fortunate that three of the four hotels I worked with at Library Hotel Collection were rated among the top 25 hotels in the USA on the Best of the Best, Tripadvisor's Travelers Choice Awards, and the fourth one was follow…
Ansvarsfraskrivelse: Podcasten og kunstværket, der er indlejret på denne side, er fra Adele Gutman, som tilhører dens ejer og ikke er tilknyttet eller godkendt af Listen Notes, Inc.
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