Frontline Unscripted

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What separates retail brands that execute from those that just strategize? Recorded live at NRF 2026, this candid conversation with retail influencer Liza Amlani, Principal at Retail Strategy Group, gets straight to the realities of retail performance. Hear practical insights into what’s really dri…

Frontline workers continue to grapple with long-standing challenges like burnout and inconsistent support. Axonify’s annual Deskless Report examines these issues in depth, highlighting the most urgent needs and providing actionable insights to help organizations better equip their frontline teams f…

Retail managers are at a breaking point. Facing staffing shortages, burnout and labor hour reductions, they’re struggling to keep operations running smoothly while balancing increasing demands. With the holiday season fast approaching, retailers are relying on frontline operations to deliver 20-30%…

Have you ever had two leaders telling you two different things that are in direct opposition to each other? It’s a common dish served in foodservice, where franchised locations, channel teams or contracted locations mean that a worker might suddenly feel like they’re sandwiched between more than on…

Frontline managers have the power to change lives. But 49% are burned out on a daily basis. If we’re going to rely on them to run our businesses and take care of our people, they’ll need our help. Monica Rothgery, former Chief Operations Officer of KFC U.S., joined JD Dillon to discuss the essentia…

Which companies provide the BEST customer service? Names like Disney, Zappos and Southwest Airlines immediately come to mind for their ability to deliver exceptional service while running efficient, safe and profitable businesses. But what if we told you that one of the world’s greatest service cul…

It's our smallest episode ever! But it’s not the runtime that’s shrinking, it’s your learning strategy. That's right—we’re talking about microlearning. Robyn Defelice, Consultant at RADLearning and co-author of Microlearning: Short and Sweet, joins JD Dillon for the latest on all things m…

Creating compelling training content is tough. You're often forced to choose between building it on your own, which is time-consuming and expensive, or borrowing it from an off-the-shelf library, and we all know how disengaging generic training modules can be. What if you could leverage a prov…

Four years—that’s currently how long the typical employee sticks around before looking for new opportunities. But it wasn't always this way and median employee tenure has dropped 10.9% since 2012. The idea of staying with the same company for an entire career is a thing of the past thanks to h…