معلومات عن هذا البودكاست 🔗
Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Together we can ignite experiences that power business results!
Learn more today at https://www.igniteyourservice.com/training. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.
Learn more today at https://www.igniteyourservice.com/training. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.
المضيفون:
تردد التحديث:
every 24 days
متوسط طول الصوت:
25 minutes
مقابلات الضيوف
الإنجليزية
الولايات المتحدة
102 حلقة
منذ 19 مارس، 2022
episodic
في هذا البودكاست 🔗
أحدث حلقة 🔗
Saying "Great Work" Isn't Recognition What separates a truly memorable experience from one that simply checks the boxes? According to Robert Reitknecht, it has nothing to do with thread count, amenities, or the finishes on the wall — it has everything to do with how you make a guest feel in the mom…
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الحلقات السابقة 🔗
Half Time Is Over: Finish 2026 Strong Time is ticking away on 2026 and it might feel like you have just over 4 months left in the year, you really only have 3.
The whistle blew on June 30th, and now is the time to take action if you want to impact what remains of 2026. Most leaders spend August te…
Saying "Great Work" Isn't Recognition "Great work." Two words, zero impact. Your team can tell the difference between recognition and reflex, and so can your turnover numbers.
In this episode I sit down with Alex Grande, founder of Recognize, to talk about what actually moves the needle on employe…
Titans of Hospitality: What 250 Years of American Service Can Teach Us About What's Next America is about to turn 250, and the story of who we are as a country cannot be told without the story of how we serve. From the frontier to the drive through to the Apple Store, hospitality is one of the mos…
The Value Paradox: Why Guests Are Spending More and Forgiving Less
Consumer sentiment is at an all-time low, yet people are still spending. The World Cup just kicked off on American soil. And right here in Polk County, Florida, a landmark healthcare partnership just opened its doors with a visio…
The Superpower of Bringing People Together With Amy Wiggins | Lakeland Chamber of Commerce
As the President + CEO of the Lakeland Chamber of Commerce, Amy is dedicated to creating a climate where business can prosper. She and her team do this by advocating for pro-business policies and initiatives…
People Squared - Leading in an AI World With Nikki Barua
For more than 25 years, Nikki Barua has helped global brands reinvent their culture, capabilities, and competitive edge.
In this episode, Nikki introduces the idea of "People Squared." Let AI do what machines do best, while humans double d…
Why Experience Matters as Much (Or More) Than Product With Dan Thumberg, Swan Brewing
Tony interviews Dan Thumberg, founder of Swan Brewing in Lakeland, Florida. Dan's background spans the carnival and amusement park industry, beer distribution, and leadership roles at American Express and Apple.…
In this episode, I introduce 2026: The Year of Experiential Hospitality and why it's time to stop treating customer experience and hospitality as separate conversations.
Customer experience is the strategy. Hospitality is how that strategy shows up in real moments, on the front line, every day. Ex…
As we head into 2026, leaders are facing a familiar challenge in a new form. Expectations are higher. Attention spans are shorter. Technology is accelerating. And yet, the differentiator hasn't changed. In this episode I talk about what is needed to drive employee experience, customer experience, a…
إخلاء المسؤولية: البودكاست والأعمال الفنية المضمنة في هذه الصفحة مأخوذة من Tony Johnson، وهي مملوكة لمالكها وليست تابعة لشركة Listen Notes, Inc أو معتمدة منها.
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‐ Benjamin "Llamacorn" Franklin
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