How to Turn Call Recordings Into Coaching, Conversions, and Customers [THA 505]
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What if the phone is ringing, but your team is unknowingly turning customers away?
David Boyd, owner of Call Inbound, and Rich Oppitz, Director of Operations at Telle Tire, overseeing 95 stores, explore how call recording and AI analysis can …
Repair Authorizations, Chargebacks & Deposits: Protect Your Auto Repair Shop [E277]
![Repair Authorizations, Chargebacks & Deposits: Protect Your Auto Repair Shop [E277]](https://cdn-images-3.listennotes.com/podcasts/chris-cotton/repair-authorizations-QSyEP8NVfIv-U7gYE3nLKzr.300x300.jpg)
A customer says, “Go ahead and fix it.” Your team orders parts, schedules the repair, and completes the work. Then comes the surprise: the customer disputes the charge, says they never approved the price, or never returns to pick up the vehicle.
On this episode of The Weekly Blitz, Coach Chris Cott…
How to Conduct a Job Interview: Listen, Discern, Discover With Chrisi Falco [E115]
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In our episode today,
I am joined by Chrisi Falco, from Auto Ignite Management (AIM), to discuss how we conduct hiring interviews!
Simply stated, many of us were never properly trained or coached on how to have these conversations, but we find ourselves thrust into a positi…
AAPEX 2026: What to See, Learn, and Experience [RR 1112]
![AAPEX 2026: What to See, Learn, and Experience [RR 1112]](https://cdn-images-3.listennotes.com/podcasts/remarkable-results/aapex-2026-what-to-see-learn-Hv8IXwT31UQ-xDafAdZ_75-.300x300.jpg)
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What should be on your must-see list at AAPEX 2026?
Mark Bogdansky, Vice President of Meetings and Events at the Auto Care Association, shares what attendees can expect from a redesigned AAPEX 2026 experience, including a new home for Joe’s Garage, a more focused …
From Bad Grounds to Bricked Modules: Real-World Diagnostic Lessons [E257]
![From Bad Grounds to Bricked Modules: Real-World Diagnostic Lessons [E257]](https://cdn-images-3.listennotes.com/podcasts/automotive-field/from-bad-grounds-to-bricked-FhWbv_qfMwD-IS0BN-E8Jg1.300x300.jpg)
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Thanks to our Partners, Pico Technology and Autel
Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. PicoAuto.com
From drivability diagnostics and…
S7 Ep50: Evidence-based policy: Why one good trial isn't enough
Medicine has run rigorous clinical trials since the 1940s. Development economists borrowed the structure of the trials during the credibility revolution. Chris Cotton (Queen's University) argues that they misunderstood an important part of this revolution. One successful study is not a mature evi…
Interest Rates in 2026: No Relief Coming [E243]
![Interest Rates in 2026: No Relief Coming [E243]](https://cdn-images-3.listennotes.com/podcasts/business-by-the/interest-rates-in-2026-no-2QqycKYLjuG-UYvuj5KTGtk.300x300.jpg)
Thanks to our partners Promotive, WickedFile, and Overdryve
Thought interest rates had peaked? So did most of the country. So what happens when a customer needs a $10,000 repair, owns a home with hundreds of thousands in equity, and still can't pay?
Hunt Demarest, CPA with Paar Melis & Associates, …
The Human Side of Auto Repair: Emotional Intelligence, Mentorship, and Leadership [THA 506]
![The Human Side of Auto Repair: Emotional Intelligence, Mentorship, and Leadership [THA 506]](https://cdn-images-3.listennotes.com/podcasts/remarkable-results/the-human-side-of-auto-jOLEfMpxF-Q-iRBqhu5KgtH.300x300.jpg)
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We're great at fixing cars. But how good are we at understanding and communicating with people?
Matt Fanslow, host of Automotive Field Theory, and Margaret Light, Licensed Marriage and Family Therapist at Equilibrium Therapy Services, explore …
Super Fantastic with George Kingman [E116]
![Super Fantastic with George Kingman [E116]](https://cdn-images-3.listennotes.com/podcasts/speak-up-effective/super-fantastic-with-george-esGpgSCbJuj-ga796o2IlGe.300x300.jpg)
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I sat down with my friend and colleague, George Kingman, founder of Advanced Shop Leadership (ASL) and Blue Sky Tire and Auto Service.
I count George among the most positive influences on my career, a steady source of encouragement throughout my time in this industry.
That'…
Authenticity Is Your Shop’s Best Marketing Strategy [RR 1113]
![Authenticity Is Your Shop’s Best Marketing Strategy [RR 1113]](https://cdn-images-3.listennotes.com/podcasts/remarkable-results/authenticity-is-your-shops-grOcwWnmY56-izHhBruX_co.300x300.jpg)
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What makes your auto repair shop memorable, and are you sharing that story with your customers?
Recorded at ASTA 2026 in Raleigh, NC, Melissa “Birdie” Patterson, founder of Bird's iSocial, explores why authentic marketing begins with the people, personality, and c…
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