關於這一集
Because the need is still great, Paul Rhodes https://www.linkedin.com/in/paul-rhodes-b855572b/ continues the theme of Help Needed with a Part 2, providing specific examples, strategies and ideas which can be used to solve hiring challenges.
Paul discusses the nuances of hiring maintenance technicians in the multifamily industry, emphasizing the importance of person-to-person communication, effective interview strategies, and setting clear expectations to find the right fit.
In this episode:
The importance of communication in multifamily maintenance
The role of property tours in interviews
Using walk and talk methods to assess candidates
The significance of setting clear expectations early
The value of hands-on skills in technical interviews
The impact of emotional attachment of residents on maintenance work
The importance of closing out the hiring process
Chapters
00:00 Introduction to the importance of communication in multifamily maintenance
01:59 Differences between maintenance roles in multifamily and other trades
03:52 The emotional attachment of residents and its impact on service
06:06 Setting expectations and defining the role in the hiring process
08:01 The interview process: structure and key components
11:55 Evaluating critical thinking skills over experience
14:54 The walk and talk interview method and property tour
19:56 Questions to ask during the property walk
24:57 Hands-on skills assessment and safety considerations
28:04 Closing the interview and communicating decisions
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