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At the OpenStack Summit in Boston, Jonathan Bryce, Executive Director of the OpenStack Foundation talked about the need to simplify OpenStack. This became the main theme of the conference for many people. Enterprise Times was fortunate enough to get some time with Bryce to talk about what this really means and OpenStack’s relationship with the […]
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From Chatbot to AI agents and now agentic AI, customer interaction is going through its biggest change it has ever seen. But, unlike most technology shifts, this is not just about the technology. Customer engagement from call centres to help desks and beyond is a people-first approach. When you int…
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At Epicor Insights earlier this year, Epicor’s distinguished product manager, Tim Shoemaker, joined Steve Brooks on the Enterprise Times podcast to explore how mid-market manufacturers can turn sustainability from a reporting burden into an operational advantage. Shoemaker explains that Kinetic’s j…
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