Poaching, Prospecting & the Ethics of Winning (and Losing) Clients with Kylie Walker
There’s a fine line between healthy competition and crossing the line, and it’s a conversation our industry doesn’t have often enough. Today, I’m unpacking the realities of poaching, prospecting, and what ethical business development really looks like in property management. Building a business s...
The Financial Report That Could Change Your Entire Customer Experience with Timothy Meyers
One of the biggest shifts we can make as property managers is moving beyond simply managing properties to genuinely managing investments. I’m joined by Tim Meyers, co-founder and Managing Partner of Winvest Management in Miami, who brings a unique corporate finance perspective to property managem...
Surviving Tribunal Anxiety with Christine Rengger
Tribunal is one of those parts of property management that can make even an experienced property manager second guess themselves. The moment that hearing date lands, suddenly every file note, document and decision feels incredibly important. Christine Rengger joins me to unpack what property mana...
The Must-have Conversation With Investors Right Now to Avoid Losing Business with Kylie Walker
There are some conversations in property management that never feel easy, no matter how long you’ve been in the industry – and telling an owner their rent needs to come down is right up there. I’ve had these conversations through the GFC, after the 2011 floods and across almost 20 years of changi...
Career Progression, Kids, Chaos: The Real Cost of Growth with Anna Sutherland
Property management has a way of teaching us resilience, but there comes a point where constantly pushing through is no longer a badge of honour. This conversation explores what happens when ambition, business growth and responsibility collide with burnout, family life and the very real need for ...
What the Research Reveals About Burnout, Retention and the Future of Knowledge Work with Margaret Foley
Property management has never been short on conversations about burnout, overwhelm and the pressure our people are under, but what happens when we stop relying on assumptions and actually ask property managers what they need? I’m joined by Margaret, Executive Manager of Growth at Kolmeo, to unpac...
You Can't Pour From an Empty Cup – Carolyn Apostolou on the Shine Formula with Carolyn Apostolou
Burnout doesn’t always arrive with a dramatic warning sign. Sometimes it looks like being the first one at work and the last one to leave, skipping the gym because there’s too much to do, cutting corners on sleep, or feeling strangely uncomfortable when life gets quiet. I know those patterns well...
Buying Property in Your 50s: Is It Too Late? With Kylie Walker
There’s a common belief that if you haven’t bought property by a certain age, the opportunity has somehow passed you by. But life doesn’t always follow a neat timeline, and sometimes rebuilding financially comes after significant personal and professional change. I’m joined by Kylie Walker, a bus...
A 90 Day Business Sprint That Inspired by My Dating Plan With Kylie Walker
I spend so much time talking about strategy, goals and intentional growth in business, but recently I had a slightly uncomfortable realisation: I had more of a plan for my business than I did for my own dating life. After one date in five years, I decided it was time to change that and give mysel...
How to Develop an AI Curious Culture or Go Extinct with Kylie Walker
AI is changing the way we work at a pace that can feel exciting one minute and completely overwhelming the next. I know because I’m right there in it too – learning, experimenting and trying to understand what this shift means not only for me, but for my team and the wider property management ind...
