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In this episode of Safety Gap, host Cassidy Shield is joined by Cait Kennedy from Vesta Healthcare and Jennifer White from RapidSOS to unpack why emergency medical calls often fall short—and what can be done about it.
Cait explains the challenges patients and caregivers face when deciding to call 911, especially when they don’t know what other options exist. She shares real examples of how repeated emergency calls can signal underlying issues like anxiety or lack of in-home support—and how timely provider intervention can shift outcomes.
Jennifer brings her 27 years of public safety experience to highlight the gaps in information for 911 centers and first responders. From missing health profiles to legal limitations on scene, she outlines why responders often default to emergency transports, even when they may not be needed. Together, the group explores a more connected approach where data, technology, and care teams work in sync to reduce unnecessary calls and improve patient care.
