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This episode of Real Time with MK podcast features Megha Mehra, VP - Client Services at MattsenKumar. Topic: Client Management Strategies for COVID19   Discussion Points Major Shifts in Client Management Now Role of Empathy in Client Communications Top Challenges in Client Managem...
This episode of Real Time with MK podcast features Gaurav Rai, SVP - Innovation & Strategy at MattsenKumar Topic: Automation Strategies For Delivering An Exceptional Customer Experience Discussion Points Latest technology and automation interventions in CX Industries that are the bigg...
This episode of Real Time with MK podcast features Rahul Sharma, VP - Information Technology, MattsenKumar   Topic: Cybersecurity Precautions for Organizations During COVID19    Discussion Points Primary reasons behind the spike in cyber attacks during COVID19  Common ...
This episode discusses how Fintech players can deliver an exceptional experience to their customers. Discussion points include the role of technology, omnichannel customer experience, impact of COVID19 on customer experience, and more.  For more information. visit www.mattsenkumar.com
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