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Learning leaders are often asked to solve performance challenges with more training but that may not be the answer. Kathryn Murrow, Director of Leadership Development and eLearning at the restaurant chain Bojangles, explains why the most effective learning organizations spend more time asking questions than building courses. She shares lessons on collaboration, leadership development, AI, and creating learning experiences that people truly own.
Show Notes:
Kathryn Murrow of Bojangles talks about the importance of co-creation with learners, diagnosing root causes, and using AI to elevate the role of L&D. Her key takeaways include:
- Start with the root cause—not the training request. Before building another course, learning leaders should ask what behavior needs to change, why the problem exists, and whether training is actually the right solution.
- Build learning with your audience, not for them. Involving leaders and frontline employees in designing learning experiences creates stronger buy-in, better content, and more sustainable adoption.
- Learning succeeds when the conditions are right. Organizations need alignment, clear expectations, leadership support, and the right performance environment before learning initiatives can drive meaningful change.
- An LMS should be more than a compliance checklist. Kathryn shares how Bojangles is transforming its LMS into a personalized learning hub that connects development opportunities with business outcomes and measurable ROI.
- AI should create space for more human work. Rather than replacing people, AI can automate administrative tasks so learning professionals can spend more time on coaching, strategy, performance consulting, and measuring impact.
Powered by Learning earned Awards of Distinction in the Podcast/Audio and Business Podcast categories from The Communicator Awards and a Gold and Silver Davey Award. The podcast is also named to Feedspot's Top 40 L&D podcasts and Training Industry’s Ultimate L&D Podcast Guide.
Learn more about d'Vinci at www.dvinci.com.
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