Mindmatrix: a Deeply Human Approach to an Increasingly Complex World

Does anyone remember the good old days of travel? When you could park, check-in, and board a plane in just 10 minutes? 🛫

Now, we have more tech, more options, and yet... less comfort. 😓

Air travel isn't the only industry affected. This shift is everywhere. From the apps on your phone to customer service experiences. Everything seems more complex, and customer service has gotten worse.

So, what's the solution? 

Embrace complexity. Stare complexity in the face and take a radically human approach.

Instead of simplifying a productive complex system, you need to maintain its order. To get it to yield fruit season after season - more and better fruit if you’re doing it well - you have to continually tend it, prune it, water it, and protect it from damage, decay, and predatory critters.