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Amanda Root, CEO at Tri-City Home Solutions, joins the show to discuss how a third-generation, 60-year-old family business rapidly modernized its operations using ServiceTitan Virtual Agents. Amanda shares her candid story of abandoning a costly custom Salesforce build to “rip the Band-Aid off” and fully align her processes with ServiceTitan's core workflows. She walks through the real-world deployment of their AI voice agent, including an accidental Friday afternoon email blast that tested the bot under fire. Amanda details how pairing Virtual Agents with Adaptive Capacity and the ServiceTitan Max program helped her team drive a 186% increase in book-call revenue while freeing up human CSRs to focus on high-touch tasks.
Join us as we discuss:
- [3:19] How Amanda framed their first voice agent for Tri City’s CSR team and how it helped with a chaotic scheduling snafu
- [12:13] The significant ROI that Tri City has seen from its voice agents and onboarding advice
- [21:27] How Tri City rolled out their voice agent to customers and handing off after hours calls
Check out these resources we mentioned during the podcast:
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