关于这一集
This is the very first episode of Integration Talks, a podcast where we discuss everything software integration with thought leaders and experts across industries.
In this episode, the podcast host and Exalate CEO, Francis Martens, discusses a few topics regarding ITIL with Alexander Schmidt, an ITIL 4 trainer & owner of Value Insights with more than a decade of experience in multinational companies in Switzerland & Hungary.
What is covered in this episode:
- Update from ITIL3 to ITIL4
- Using ITIL4 and the voice of the customer with different helpdesks
- ITIL4 and multi-helpdesk integration
- Measuring the integration's KPIs for the companies involved
Do not forget to check out the Exalate e-books on software integration: https://exalate.com/ebooks-and-whitepapers/
And if you enjoyed this episode, please support our podcast by leaving a review.
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本播客中的其他单集
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About this epis...
免责声明: 本页面嵌入的播客和封面图片来自 Exalate，归其所有者所有，与 Listen Notes, Inc. 无关联，也未获得 Listen Notes, Inc. 背书。
