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Microsoft just closed out fiscal year 2026 with $90 billion in Q4 revenue, up 18% and beating analyst expectations. In this video, Adam Mansfield, Practice Leader at UpperEdge, breaks down the key results from the earnings call — and more importantly, what they mean for customers heading into ren...
Salesforce just shook up its Agentforce Help Agent pricing, moving from per-conversation consumption pricing to pay-per-resolution. Sounds like a win for customers, but is it?UpperEdge's Salesforce Practice Leader Adam Mansfield breaks down what "resolution" actually means, the resoluti...
Microsoft has a playbook, and it's not yours. In this episode, UpperEdge’s Microsoft Practice Leader, Adam Mansfield, breaks down what actually creates leverage in a Microsoft negotiation right now, what mistakes enterprises are making, and why the tactics that worked even a year ago may no longe...
Adam Mansfield, Practice Leader at UpperEdge, breaks down Microsoft Copilot Cowork — now generally available and priced on a consumption basis. Adam explains why the model is actually hybrid (not just consumption), what customers need to do with their Microsoft 365 and Microsoft 365 Copilot subsc...
Salesforce just announced a major shift: Salesforce's Agentforce Help Agent (its Autonomous AI Service Agent offering) will come with outcome-based (Pay-Per-Resolution) licensing at $2 per successful resolution, with an ability to buy prepaid packs of resolutions.In this video, Adam Mansfield, Pr...
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