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What can self storage learn from the pricing and analytics systems used in airlines and hotels? In episode nine of the Inside Extra Space Storage podcast, McKall Morris sits down with Chandra Maddukuri, SVP of Revenue Management and Data Science at Extra Space Storage, to discuss how that experience helped shape the company’s data and revenue management capabilities.
Maddukuri explains how artificial intelligence and machine learning support pricing, customer acquisition, and operational efficiency across more than 4,200 properties. He also shares how his team used A/B testing to inform the Life Storage brand integration, why data literacy matters for leaders, what he looks for when hiring data scientists, and how a high-performing culture encourages people to keep learning.
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