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We interview Sara Feldman, Customer Success Enablement Program Manager, for FastSpring.
Sara discusses self-service for the customers, content based, and knowledge centers.
Learn more about Inbenta here:
https://www.inbenta.com/en/
Sara discusses self-service for the customers, content based, and knowledge centers.
Learn more about Inbenta here:
https://www.inbenta.com/en/
英语
美国
文字稿 🔗
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本播客中的其他单集
Director of Customer Service, Andru Castle, of The Tennis & Golf Company tells us how to get started building a new customer service department ... from the ground up!
More about Inbenta:
https://www.inbenta.com/en/
In this episode, we speak with Joshua Jackson from the AI Association, a group of industry leaders advocating for the innovation and collaboration necessary to support the economic growth and leadership in the AI and Automation industry.
Today we speak with Hans van Dam from the Conversation Design Institute, the world’s leading training and certification institute for designing of conversational interfaces, in order to better understand what is behind a good automated conversation and which design elements we need to keep in min...
Today we speak with Chris Bechtel about the importance of search on ecommerce websites.
We covered:
Benefits of a quality search
How to implement a good site search
Which functionalities to look for in a site search
Learn more about Inbenta here:
https://www.inbenta.com/en/
In this episode we speak with Fabian Reinkemeier from elaboratum, a firm that advises customers on eCommerce and technology projects. Fabian is a consultant and PhD candidate in the field of e-commerce and conversational AI, with experience in project management, usability & user experience, ...
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