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Matt Leone is CEO of DriveCentric, the engagement platform trusted by dealerships nationwide to run their CRM, and he's spent years watching dealers lose money in the exact same blind spot: the gap between sales and service.
Most dealerships run separate systems for variable and fixed ops. That split isn't just inconvenient, it's actively bleeding gross profit out of your store every single day, and most GMs don't even know it's happening.
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What we discuss in this episode:
In this episode, Matt breaks down the concept of "leakage" — the silent profit killer that happens when your service advisor has no idea a customer just leased a car last week, or your F&I manager can't see that the same customer skipped their tire coverage twice. He explains why treating sales and service as separate departments is costing you retention, gross profit, and customers who quietly defect to the independent shop down the street.
Matt also unveils DriveCentric's new Service Engagement Hub, a first look at how dealerships can finally give service advisors the same lead management, video, and customer-card tools sales teams have used for 15 years.
If you're running a store in 2026 dealing with margin pressure, inventory headaches, and rising compliance risk, this conversation hands you the exact framework DriveCentric uses to help dealers stop the leakage and unify the customer experience.
Listen to the episode featuring Matt Leone for even more insights!
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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Matt Leone
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