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We are back from hiatus and Mike’s got a new job!
Kathi shares a story to introduce today’s topic around customer experience.
Mike tells us how one simple relationship turned into four car deals and counting.
He also shares a pretty epic real-time 5 star review story from a dealership non-customer.
Here’s the link to the CD player Kathi got
Becoming Katherine Graham documentary on Amazon Prime
Paradise on Hulu
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Got a question? Email either of us!
Kathi: kathi@krusecontrolinc.com
Mike: mikethecarguy@outlook.com
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本播客中的其他单集
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Kathi and Mike are happy that more dealers are talking about the power of video, even if it’s nearly 15 years after we began urging dealers to welcome it.
Mike’s blog post: Sales Management by C.P.A.
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Instagram's recent decision to remove the ability to search by #hashtags marks the end of an era for social media users. In this episode, we reflect on the impact of losing this once-powerful discovery tool. We also explore a growing trend among tech com...
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This week, we circle back to a subject that is near and dear to us: Google My Business, aka Google Business Profiles. These profiles are super helpful in local SEO/search and adding photos regularly is a best practice. SearchLab has just completed a car deale...
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Kathi returns from a great Used Car Week conference and shares a few tidbits.
Then, we spend most of our time discussing this trend of companies forcing their staff to share and promote their employer on their personal social media feeds…without compensation....
免责声明: 本页面嵌入的播客和封面图片来自 Kathi Kruse and Mike theCarGuy Correra，归其所有者所有，与 Listen Notes, Inc. 无关联，也未获得 Listen Notes, Inc. 背书。
