# Richard Harpin

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"Never let a good crisis go to waste": Trustpilot CEO on AI, trust and scale

Adrian Blair talks to Sir Richard Harpin about taking over from Trustpilot's founder in 2023 and how discipline turned a loss-making EBITDA position into a business now targeting 30% margins by 2030. Drawing on lessons from Just Eat and running Dext as a non-founder CEO, Blair reflects on what it t…

700% in one year: How Kate Prince built Ancient + Brave into a £54m brand

Kate Prince, founder and CEO of Ancient + Brave, walked away from a career as a lawyer, including years spent drafting contracts for Big Brother, to build one of the UK's fastest-growing wellness brands. Her collagen and supplements are now stocked in Selfridges, Harrods, online and in over 20 coun…

Simon Mellin built Modern Milkman to £50m - then nearly ran out of cash

Simon Mellin, founder and CEO of Modern Milkman, grew up working in his dad's butcher's shop in Colne, rural Lancashire. By trying to move the business online, he was shocked to find just how disconnected food supply chains had become across the UK. In 2018, inspired by Blue Planet, he bought a rea…

How to scale, win and make a billion

What does it take to build a multi-billion-pound business? Sir Richard Harpin, a self-made billionaire, shares the lessons he learned while growing HomeServe into a FTSE 100 company, which he sold for £4.1 billion. Harpin recalls nearly running out of money twice, and explains how he turned it arou…

How Helen Cannon turned a crisis into a £70M business opportunity

Helen Cannon had five children and wanted a sixth. Instead, she decided her next baby would be a company. In 2013 she founded ISON Travel and built a corporate travel management company from scratch that now turns over around £70 million. Sir Richard Harpin talks to Cannon about bootstrapping ISON …

How to Make a Billion in 9 Steps: 7 Small Business Lessons From Sir Richard Harpin

Watch this video on YouTube: https://youtu.be/uRQj4skw90A Get John's Top 100 Business Books: https://bigidea.co.uk/top-100-business-books Join the One Percent Club: https://www.bigidea.co.uk/one-percent-club The Hedgehog Concept Explained: https://www.youtube.com/watch?v=nEKrdrasXFY What can sm…

How to Pivot Before You Run Out of Money | Sir Richard Harpin

What do you do when your startup is burning through money and the original idea simply isn't working? 👉 Follow Hard-Won Answers for practical insights from extraordinary entrepreneurs. Enjoying the show? A 5-star review helps more people discover these conversations. Sir Richard Harpin invested …

How Shamil Thakrar built Dishoom into one of Britain's best-loved restaurants

Shamil Thakrar, co-founder and Executive Chair of Dishoom, talks to Sir Richard Harpin about building one of Britain's best-loved restaurant groups with no restaurant experience, while friends and family thought he was bananas. Thakrar believes in the power of storytelling and explains how invented…

How Founders Must Change to Scale | Sir Richard Harpin

Is the founder who launches a company always the right person to lead its next stage of growth? 👉 Follow Hard-Won Answers for practical insights from extraordinary entrepreneurs. Enjoying the show? A 5-star review helps more people discover these conversations. Sir Richard Harpin built HomeServe …

How to Take a Business International | Sir Richard Harpin

Your business works at home. But how do you know whether it can succeed in another country? 👉 Follow Hard-Won Answers for practical insights from extraordinary entrepreneurs. Enjoying the show? A 5-star review helps more people discover these conversations. Sir Richard Harpin helped turn HomeServ…