GIỚI THIỆU VỀ TẬP NÀY
If frontline managers are responsible for some of the most important moments in the employee experience, and the consequences of poor management are significant, then the question is clear: What is your organization doing to develop managers right now?
In this episode, host Julie Develin is joined by Sharlyn Lauby, writer, speaker, consultant, and creator of HR Bartender, for a conversation about what frontline managers really need to succeed. Together, they unpack why management and leadership are not the same thing, how communication shapes trust and performance, and why conflict management, problem solving, and change navigation are essential frontline skills. They also explore what organizations can do to better support manager development, from stronger onboarding to peer learning.
So if you are ready to kick-start your manager development program, listen to this first.
Read UKG’s newest white paper on training frontline managers HERE
