GIỚI THIỆU VỀ TẬP NÀY
This special episode of Inside Intercom sees the launch of a brand new podcast series, Intercom on Product, where co-founder Des Traynor and SVP of Product Paul Adams discuss their latest thoughts on how to build successful products. If you're a designer, product manager, engineer, researcher or anything in between, this series is for you.
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TÌM KIẾM CÁC TẬP TRƯỚC
Tìm kiếm các tập trước của The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom.
CÁC TẬP KHÁC TRONG PODCAST NÀY
In this episode of The Ticket, Ruth O’Brien, Senior Director of AI Support, is joined by Sean Reid, New Product Introduction Program Manager, and Beth-Ann Sher, Senior Knowledge Manager, to unpack how Intercom handles 500+ product launches a year. They share how the NPI (New Product Introducti…
We used to believe only humans could solve messy, high-stakes customer problems. But what happens when AI Agents prove they can do this too?
In this episode, Declan Ivory, VP of Support at Intercom, and Natalie Hurst, Senior Director of Customer Success at Nuuly, unpack how, with AI handling ever m…
Ruth O’Brien, Senior Director of AI Support at Intercom, and Declan Ivory, VP of Customer Support at Intercom, dive into Fin Procedures – a powerful new way for Fin AI Agent to handle complex, multi-step queries. Hear how Intercom’s own support team is using Procedures in practice, and the impact c…
Intercom's Senior Director of AI Support, Ruth O’Brien, and VP of Customer Support, Declan Ivory, recap Pioneer, our summit for AI customer service leaders. They cover the announcement of Fin 3, the best-performing AI Agent capable of handling the most complex queries, our vision for a Customer Age…
In this episode of The Ticket, Vanta’s Director of Customer Support, Margarita Wilshire, joins Intercom’s Senior Director of Human Support, Bobby Stapleton, to share how her team blends human expertise, customer education, and AI innovation to deliver fast, trustworthy, and scalable support – while…
Tuyên bố miễn trừ trách nhiệm: Podcast và tác phẩm nghệ thuật được nhúng trên trang này là của Intercom, là tài sản của chủ sở hữu và không được liên kết hoặc xác nhận bởi Listen Notes, Inc.
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